Mike Needham | Page 61

Had service dept. check out a used car I bought So I bought a used car from a friend for my daughter,I was concerned about any issues it might have. Mike Needham said he would have his mechanic go So I bought a used car from a friend for my daughter,I was concerned about any issues it might have. Mike Needham said he would have his mechanic go over it and check it out. I was amazed at his total overview of the car he gave me. I was offered several options and Mike took care of all the issues the car had. He also recommended subaru services that I definitely took advantage of. Mike knows his cars and took great care of us. He also changed the oil in my wifes lexus. We will definitely be asking for Mike when we need our next service. More

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2nd Service, Repeat of Issues From 1st Service. ****UPDATE 3/24/2020: I am updating my review and changing it from 2 stars to 5 stars. Despite the original service experience, Mike Needham went out ****UPDATE 3/24/2020: I am updating my review and changing it from 2 stars to 5 stars. Despite the original service experience, Mike Needham went out of his way to reach out and discuss my concerns at great length and assure me that the issue has been addressed, and also offered his personal attention and availability going forward. I am optimistic that future service appointments will be smooth sailing. And, I'd like to think that this isn't my last Subaru. Thanks Mike! I take no pleasure in leaving negative feedback. None whatsoever. When you finally return my vehicle the same way that I drive it in, I'll gladly give a 5 star rating. But, for the 2nd time in as many service visits in my 2019 Outback 3.6R, there was a big, oily hand print left right in the center of my hood. Additionally, 1 of the 2 plastic rivets holding the oil access panel has once again gone missing. Mike Needham called me after the first mishap in October 2019 and assured me he has taken care of the issue, and it will never happen again. Once, I can understand it may have been an accident. Twice in a row, what should a customer conclude? Incompetence, lack of respect for others' property? You tell me what a paying customer should think. I replaced the first rivet on my own dime. Now, you owe me two. More

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This specific Subaru dealer is the best I’ve been to. They’re incredibly efficient and friendly. I put a lot of miles on my Forester and I can rely on them every time when I visit. They’re incredibly efficient and friendly. I put a lot of miles on my Forester and I can rely on them every time when I visit. More

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customer service The service department personnel has the right type of personalities of servicing each car and knowing how to talk to people. I wish they have a bett The service department personnel has the right type of personalities of servicing each car and knowing how to talk to people. I wish they have a better contractor for car washes because car wash employees sometimes won't go beyond the car of duty for vacuum, but it's free. More

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I have been taking my 2011 Suburu Outback to Suburu of Jacksonville for service ever since I bought it 8 1/2yrs ago. The people there are great, and their service is outstanding! First and foremost, the Jacksonville for service ever since I bought it 8 1/2yrs ago. The people there are great, and their service is outstanding! First and foremost, they have lots of experience in keeping my Suburu (and everyone else's!) running smoothly. They are fast, efficient, courteous and honest. Before any work is started, they review my work order with me, and if they find additional things that need to be done, they check with me before proceeding. I would recommend that you have your car serviced at Suburu of Jacksonville! Thank you Gabe, Mike M and Mike B!!! 29629 P.S. Their waiting area is great, too! Comfortable furniture, WiFi, free drinks and snacks, and big screen TV. More

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Always outstanding! You know you are truly in good hands, service is always through, sales staff is knowledgeable, pleasant and honest. This is our 6 Subaru and have neve You know you are truly in good hands, service is always through, sales staff is knowledgeable, pleasant and honest. This is our 6 Subaru and have never been disappointed! More

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excellent service Everyone who waited on me was great. Mike M., Gabe, and Mike Needham, service manager. They covered a battery for me that was slightly out of warrant Everyone who waited on me was great. Mike M., Gabe, and Mike Needham, service manager. They covered a battery for me that was slightly out of warrantee. I always get oil changes or any repairs there and will continue to do so. Love Subaru!!! More

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My Suburu Croscheck had recall. I could not get to Dealer. Mike Needham worked to get car there. He was very helpful. They fixed my suburu and got it back to me. I was so grateful. Dealer. Mike Needham worked to get car there. He was very helpful. They fixed my suburu and got it back to me. I was so grateful. More

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Service Wow excellent service Mike Needham is truly an asset to your dealership! I was wondering why there was a crowd of people who knew the dealership was a Wow excellent service Mike Needham is truly an asset to your dealership! I was wondering why there was a crowd of people who knew the dealership was also feeding their customers Lunch from the Happy grilled cheese truck now that's is amazing service. Mike Needham went beyond the scope of our service. More

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Mike Needham was outstanding. Made us feel like family here. We will always come back here because of how he treated us. The service here is great he best. here. We will always come back here because of how he treated us. The service here is great he best. More

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