Mike O'Neil

Michael was very friendly and helpful he went above and beyond. He was very professional and honest he explained everything with professionalism and made it very easy for us to buy the car , we had a great beyond. He was very professional and honest he explained everything with professionalism and made it very easy for us to buy the car , we had a great experience at the dealership. More

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I waited 2. 5 hours before my car was service. At one time my keys were lost and then Found. At the end, they did not charge me for the services. One week later, 5 hours before my car was service. At one time my keys were lost and then Found. At the end, they did not charge me for the services. One week later, I noticed the fluids were not full and my car tire was completely flattened. The two minor tasks, I asked them to review. Yes, they should have not have charged me for not performing any services. They should have paid me for holding me there for 2.5 hours. Never going back! More

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Great service fast service and friendly love service is excellent no wait times are not long excellent no wait times are not long More

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Koons Toyota service department always provides convenient top notch service. Matt, Alex, James, and the entire team always great clients upon arrival. Updates on vehicle status is a plus. Keep up convenient top notch service. Matt, Alex, James, and the entire team always great clients upon arrival. Updates on vehicle status is a plus. Keep up the great work! More

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Overall Service it’s great just have some minor of Tires indicators showing on the dashboard after the maintenance 5,000 Miles service & then couple days later I bring my Sienna Minivan back to the dealers indicators showing on the dashboard after the maintenance 5,000 Miles service & then couple days later I bring my Sienna Minivan back to the dealership & they Fix the problem & this is the second time that happened might be because my Minivan is 16 years old some computers chips might need to be updated maybe who know ?!? 👀 More

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They often recommend maintenance procedures which are not recommended/ required by Toyota. Make sure that you have your maintenance guide with you when you go, so you can make sure that you only go for the s recommended/ required by Toyota. Make sure that you have your maintenance guide with you when you go, so you can make sure that you only go for the services that are appropriate for the mileage interval your car is at. They do offer a number of convenient pick up and drop off services, and the location is good for me, which is why I continue to use them. More

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Thank You, Mo & Pete for making my first oil change service experience the BEST for my 2021 Supra 3.0!! Also, the certified mechanic/technician is amazing and will continue to bring it to him! Excel service experience the BEST for my 2021 Supra 3.0!! Also, the certified mechanic/technician is amazing and will continue to bring it to him! Excellent work!! More

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Arrived for and oil change and the 6000 miles service check. I arrived for an oil change and the 6000 miles service check on my 2008 Toyota 4 Runner. Two days later the vehicle developed power steering whine. A I arrived for an oil change and the 6000 miles service check on my 2008 Toyota 4 Runner. Two days later the vehicle developed power steering whine. A Service Department representative found the power steering reservoir empty. Presumably checking the power steering reservoir fluid level is part of the 6000 miles service check. The vehicle was put up on the rack and no abnormality was found; service representative filled power steering reservoir. Returned 3 days later with recurrence of power steering whine. Further inspection revealed that the rubber boot containing the power steering fluid was damaged. Repair required the replacement of the Power steering rack, the boot and the power steering fluid for $3,285.00. I paid this and returned again in 3 days because of the return of the power steering whine. Apparently, a senior technician looked at the power steering system, and after further work for 4 hours (I remained in the waiting room) I was told that the power steering was fixed, at no additional charge. The power steering continued to whine when small radius turns were made. The power steering whining became less noticeable over the following 6 month. Because the total taxes I pay (federal, state ,county, and city ) on my income, property and purchases plus SSA tax and Medicare is 50% of my income, I have to earn $6,500 in order to pay a repair bill of $3,285. I am under the belief that the original technician who inspected my Toyota 4 Runner for the maintenance service checks used a pointed object, such as a slot blade screw driver to inspect the power steering rack and boot. Unfortunately, the original inspecting technician unknowingly damage the boot. I paid for the consequences of what I believe was an inappropriate inspection technique. No, I will not go back to Koons-Tysons Toyota for any reason. It is not just the money; it is the time I had to spend and the multiple trips I had to make to nag the Service Department at Koons Tysons Toyota into fixing the problem, which I believe was a result of technician error. More

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Customer service is a dissaster! Customer service is getting worst! I have the worst experience this morning. I schedule an appointment a week ago I specify tha my windshield was cra Customer service is getting worst! I have the worst experience this morning. I schedule an appointment a week ago I specify tha my windshield was crack and they ask for my mileage and gave the appointment with the service adviser James Case and he was not there so David was helping me unfortunately I did not get the last name. So he said that they do not cover windshields so I ask to talk with the manager who was Mike and he said that even if my car was under the 36000 miles they do not cover windshields. We were talking outside in the cold weather because I show them that it crack out of the blue. There were no chips or dents but anyways I was so upset they make me waste my time. Because according to them they do not replace windshields so why they make me go for nothing if they know so. So upserti g and frustrating! And they do lot have good communication the calling center is been calling me saying that I missed my appointment and if I want to reschedule! Worst costumer service ever! More

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Dishonest I took my vehicle to Koons Toyota for my 20,000 mile prepaid service. After my car was serviced, I was told a multi-point inspection was done, includ I took my vehicle to Koons Toyota for my 20,000 mile prepaid service. After my car was serviced, I was told a multi-point inspection was done, including tire rotation. The service advisor told me everything was completed and my vehicle was in great shape. When I got to my car, it was obvious the tire rotation was not completed. However, the invoice indicated was done and I was being billed for it. I called to speak with a manager and Mike O'Neal immediately starting making excuses about this task saying that just because I couldn't tell the tires were rotated, it didn't mean it didn't happened. I mentioned I had a special lock for my tires and that I could tell the key wasn't used during the service. Again, Mr. O'Neil said that they service 200+ vehicles every Saturday and that I was mistaken. Time and time again I tried to explain there was no evidence of this task being completed, but every time some new excuse was made. He even mentioned they video tape the service and that I was welcome to come over so I could be proven wrong. I finally got fed up and hang up the phone. Ten minutes later, I received a voice message from Mr. O'Neil where he indicated they had reviewed the video and the task was not completed, but he needed to talk to me to "explain" yet again another excuse for not being honest. More

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