Mike Ohanesian | Page 2

The service personnel are always friendly, professional, and willing to solve whatever service I need. If I need a loaner, they usually have one available. The work has always been preformed in a timely man and willing to solve whatever service I need. If I need a loaner, they usually have one available. The work has always been preformed in a timely manner. And they wash the car! More

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Service depart was great! Mike was very patient with me and answered all of my questions. I really appreciated that I was given an update periodically. Mike was very patient with me and answered all of my questions. I really appreciated that I was given an update periodically. More

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Lauren Cano made my experience at 5star Subaru seamless and I'd recommend this place for buying a new car and I'd recommend this place for buying a new car More

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Excellent service. Quick, polite, knew my name. Very informative. Attention to detail. Recommend him highly Quick, polite, knew my name. Very informative. Attention to detail. Recommend him highly More

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Another great experience with the service team. . Jason and Michael are the best automobile service providers I have ever worked with. The name Five Star Subaru definitely fits as their rating h . Jason and Michael are the best automobile service providers I have ever worked with. The name Five Star Subaru definitely fits as their rating has always been five stars from me.i want to complement the Pack family and all involved in the most beautiful display of our American Flag and our state flag of Texas. They are really impressive and hugel. Thank you for all that you do,from the customer to the community. Congratulations on winning the 2024 Subaru Love Promise Retailer of the Year.. More

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Always quick service here and nice people Michael 0 did a great job on my wife’s car as usual great job on my wife’s car as usual More

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I am writing an update to my previous review which was not 100% positive, but after reading my concern and discussing it with other management staff Jason reached out to me personally and advised they con not 100% positive, but after reading my concern and discussing it with other management staff Jason reached out to me personally and advised they considered my concern and are making changes to their website scheduling to include a way to reserve a loaner car. In addition they are making arrangements to reimburse me for the cost of my rental car. I drive 30 miles to go to Five Star Subaru of Grapevine even though there is another dealership less than 10 miles from my house. I do this because they have always provided superior service, fair prices and on-time delivery.. Deion was so helpful and kept me updated on the part delays and completion of repairs. He was able to secure a loaner car for me and got my car washed before I left. This was the first problem I have had with this dealership and I am on my second Subaru Outback. I could not find my original rating to update so I hope this makes up for it. I also love the fact that I can bring my dog with me when I have an Express Service and everyone is so friendly. More

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Five Star employees are very courteous to their customers. They provide a nice selection of snacks and drinks. customers. They provide a nice selection of snacks and drinks. More

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Jordan was the greatest. he reached out to me as me lease end date neared and I let him know what model, color and features I wanted. He checked current and incoming invent he reached out to me as me lease end date neared and I let him know what model, color and features I wanted. He checked current and incoming inventory and found exactly what I wanted. When the Forester arrived, he called me to come and get my new car. He walked me through the new 2025 changes More

by Nugrammi Verified Customer Verified Customer

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Mike, my service advisor, did an outstanding job dealing with my car and I am happy and relieved with the outcome. However, I do not have a get deal of trust concerning the maintenance checks especially the with my car and I am happy and relieved with the outcome. However, I do not have a get deal of trust concerning the maintenance checks especially the one done at 90000 miles. And charging $199 per hour for labor…WOW! More

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