Mike Ohanesian | Page 8

I offend hear from friends of their dealership experience. Problems after Problems, unsatisfactory repairs, uncaring personal, this drama is so common in this industry. Not so at Grapevine Subaru experience. Problems after Problems, unsatisfactory repairs, uncaring personal, this drama is so common in this industry. Not so at Grapevine Subaru. My experience has been one of NO DRAMA! Everything's is great, from beginning to end. More

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Exceptionally clean and convenient location, with no appointment required for Express Service. Michael, my service advisor, was personably professional and kept me informed and delivered in less time t appointment required for Express Service. Michael, my service advisor, was personably professional and kept me informed and delivered in less time than estimated. Well appointed, comfortable, quiet waiting area, complete with complimentary beverages and snacks. More

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Very grateful. Mike Ohanesian is always so helpful. Can’t say enough good things!! Went in with no appt. Son had more miles on his Crosstrek than I realized so was Mike Ohanesian is always so helpful. Can’t say enough good things!! Went in with no appt. Son had more miles on his Crosstrek than I realized so was well past 72,000 mile service. Actually got me in and out while I waited. Thank you. More

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10/10 would definitely recommend! Courteous, efficient and pleasant. Glad they could get it done so fast! Courteous, efficient and pleasant. Glad they could get it done so fast! More

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Great customer service, especially service advisor, Johnny Taylor. Though it is some times ,to get someone to meet you when you drive up. Johnny Taylor. Though it is some times ,to get someone to meet you when you drive up. More

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It is always a pleasant experience at Five Star Subaru. Since they first opened the doors I have been a service customer for our 2016 Outback. I wasn’t expecting to need a full brake service this visit, bu Since they first opened the doors I have been a service customer for our 2016 Outback. I wasn’t expecting to need a full brake service this visit, but when it was noted, Michael offered to check for a loaner car. He came through so I could continue with my evening plans. I picked up my car the next morning and, as usual, my car was properly serviced and clean. I will definitely make it a point to schedule my next service in advance because the word is out that Five Star Subaru is conveniently located and performs excellent service. Thanks! More

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Always professional and kind. The new band to attach the number to the key was difficult to remove The new band to attach the number to the key was difficult to remove More

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Mike, the service advisor, went out of his way to get my car fixed even though I had no appointment. Very happy. car fixed even though I had no appointment. Very happy. More

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Great service , great teams and a great dealership. They are always helpful whenever we have a problem. We bought our Outback there and would never take it anywhere else. We have recommended them to al They are always helpful whenever we have a problem. We bought our Outback there and would never take it anywhere else. We have recommended them to all our friends and family. More

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Michael O was the epitome of customer service excellence! He was more than our service advisor, He was our advocate . He was aware this car IS our job as an Oversize Load Pilot Car & texted us to keep us up He was more than our service advisor, He was our advocate . He was aware this car IS our job as an Oversize Load Pilot Car & texted us to keep us updated on the service expectations. Mike rocked this whole unexpected experience. Huge tganks to Mike O.! More

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