Mike Pahlas | Page 33

Easy experience This dealer was very personable and the staff made this stressful experience much easier. Our salesman Steve did a great job. I would surely recommend This dealer was very personable and the staff made this stressful experience much easier. Our salesman Steve did a great job. I would surely recommend this dealership to friends in the market for a car. More

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Recent purchase of new KIA Sportage SUV We choose this dealership as we have made many purchases of new vehicles here in the past. The sales team at Columbia Ford has always worked with us o We choose this dealership as we have made many purchases of new vehicles here in the past. The sales team at Columbia Ford has always worked with us on finding the vehicle we desired and delivering our new purchase when desired. The dealership is attractive and comfortable and our salesman, John Senick, is always friendly and understanding. More

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Service Took a few weeks to finally trace the problem.......but now all is good!!!!!!!!thanks to service department and parts department.and above all the se Took a few weeks to finally trace the problem.......but now all is good!!!!!!!!thanks to service department and parts department.and above all the service technician More

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It got fixed I had my 2005 E250 van towed here after coming in and talking with Joe Berube and one of the mechanics about the problem i was having with it. I expla I had my 2005 E250 van towed here after coming in and talking with Joe Berube and one of the mechanics about the problem i was having with it. I explained that the van would start and run at low idle but sputtered and bogged out when it was in gear under a load. It was also showing the code for "Fuel rail pressure sensor" they did inform me that it most likely was not a bad sensor but a fuel delivery issue. Joe told me it would be approx $120.00 to have the computer diagnostics run on it, and that would pin point the problem. I was afraid to bring it to a smaller shop figuring they would simply start changing parts until they found the problem and then I'd be on the hook for all the parts swapped. They started first thing Mon morning with the computer diagnostics. The first hour went by and I got a call informing me that "They are having problems with the communications connection to the van ????." They said they still didn't have an answer and did I want them to continue with the diagnostics into the second hour as it will now be an additional $120.00. At this point what choice do I have so I OK'ed the additional hour. The second hour goes by and no call. So i call the service dept. and spoke with Shyann. I explained what was going on, she put me on hold and went out and spoke to the service tech assigned to the job. When she came back to the phone she told me "He was going to get back on it" that he was waiting for the OK to do so, which i had already given over an hour ago. It was only 15 minutes later I got a call from Gary Steady. He let me know that it was a bad fuel pump and with my OK they could have it done and ready to go by the end of the day. I told Gary to go ahead and fix it which they did and so far no problems. To sum it up, everyone I dealt with in the service department was very nice. I was a little soured by the "Additional Hour Charge" ($120.00) on the diagnostics as it was my understanding from the get go that it would only be an hour and they would have their answer. More

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good service beyond and above the level of service Good communication regarding an unknown problem. Very satisfied with the service department at Columbia ford. beyond and above the level of service Good communication regarding an unknown problem. Very satisfied with the service department at Columbia ford. Thanks Joe for your consideration More

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Excellent Everything was excellent and they were quick this is the second vehicle that we bought here and we will always come back here if we need anything els Everything was excellent and they were quick this is the second vehicle that we bought here and we will always come back here if we need anything else thanks for the wonderful service More

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Very pleased with service dept 1.Consistent level of service. 2. Even when extremely busy was able to repair a problem with vehicle on same day. Very appreciative of that. 1.Consistent level of service. 2. Even when extremely busy was able to repair a problem with vehicle on same day. Very appreciative of that. More

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Oil Change I was very pleased with the service that I received. I have 4 free oil changes included in the purchase of my car. I arrived early for the appointment I was very pleased with the service that I received. I have 4 free oil changes included in the purchase of my car. I arrived early for the appointment. My appointment was at 0800. I was on my way home by that time. More

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Excellent staff Very satisfied with this service department! They go out of their way to handle difficult situations. I also like that they take the time to listen an Very satisfied with this service department! They go out of their way to handle difficult situations. I also like that they take the time to listen and provide 1:1 contact with the technician doing the work. More

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Oil Change I was due for an oil change and have been too busy to get one scheduled. I decided to just stop in without an appointment to see if I could get and oi I was due for an oil change and have been too busy to get one scheduled. I decided to just stop in without an appointment to see if I could get and oil change and maintenance inspection. I was so pleased Rachel set me up and had the car in the shop within minutes. I was in and out in no time. Very pleasant atmosphere and great staff. More

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