Mike Pahlas | Page 34

Unable to follow directions I have used this dealership many times and always had the same poor experience. They don’t listen to the customer. Usually it’s not giving me a call w I have used this dealership many times and always had the same poor experience. They don’t listen to the customer. Usually it’s not giving me a call when I ask them to but this time was worse. We all know dealerships use air tool to do most of their work. Them doing so damaged my lug nuts so much that I was unable to put the 19mm socket onto the nut. I had to replace the full set of lug nuts. So during this visit I specifically asked them not to use the air gun on the lug nuts. When my car came out I can clearly see that they did. I already have marks where you can see they are starting to be stripped. You may ask why I keep going back and the answer is simply because it’s free service that came with the car. But as we all know, nothing is free. Very dissatisfied with this service department. More

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20 plus years I have been going to Columbia Ford over 20 years. That's how much I like them!! They know me by name, they keep me updated on my car's progress and t I have been going to Columbia Ford over 20 years. That's how much I like them!! They know me by name, they keep me updated on my car's progress and they are all very friendly. More

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Great service The service was done fast and well with much friendliness. The job was done correctly and neat. I liked how it was a was a enjoyable wait they have a The service was done fast and well with much friendliness. The job was done correctly and neat. I liked how it was a was a enjoyable wait they have a full cafeteria to help pass the time. Everyone at the dealership was very nice. More

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Service Have been getting service done here ever since my first car. Excellent and very helpful staff. Always get the job done in a timely manner. Love it her Have been getting service done here ever since my first car. Excellent and very helpful staff. Always get the job done in a timely manner. Love it here. More

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Excellant timley service by service personel. Very satisfied with service employees performed and the timeliness installation of four new tires. Mike helped select the proper tires needed for the Very satisfied with service employees performed and the timeliness installation of four new tires. Mike helped select the proper tires needed for the driving conditions I encounter.. More

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excellent customer service. Customer service manager, explained what was to be done to our escape, and about how long the service would take. Our escape was finished on time and Customer service manager, explained what was to be done to our escape, and about how long the service would take. Our escape was finished on time and the bill and the inspection points were explained to us. More

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Purchased 2018 Ford Explorer Great customer service, Andy was fabulous in answering all of our questions without any pressure. Offered to take car overnight if we wanted to test i Great customer service, Andy was fabulous in answering all of our questions without any pressure. Offered to take car overnight if we wanted to test it out. This is our second vehicle bought from this dealership, highly recommended! Andy Caldwell is very much recommended. Great service department as well. More

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Always Excellent Not much I can say. Have dealt with Columbia Ford for over 20 years and never had a bad experience. Have always been treated well by all the departmen Not much I can say. Have dealt with Columbia Ford for over 20 years and never had a bad experience. Have always been treated well by all the departments I've dealt with. More

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Ford Focus Remains an Excellent Car Everyone at Columbia Ford was extremely helpful, personable and friendly, and dedicated to helping customers find the best car for their wallet as wel Everyone at Columbia Ford was extremely helpful, personable and friendly, and dedicated to helping customers find the best car for their wallet as well as for their lifestyle and personal wishes. I felt that I was listened to, treated unbelievably well, and that I ended up with the best possible car for my situation because of the wonderful advice, information, and assistance I received. I have been enjoying my experience with Columbia Ford for more than 20 years, service to sales to service and now back to sales. If Columbia Ford does not carry a certain variety of car, then I would never be interested in it. NEA More

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Always a pleasure I have bought all my cars from here. I always enjoy coming and also recommend it to all my friends and family! Thank you for always having great ser I have bought all my cars from here. I always enjoy coming and also recommend it to all my friends and family! Thank you for always having great service.. More

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