Mike Pahlas | Page 35

oil service Dropped vehicle off and they contacted me when it was complete. Nice and easy, Price was reasonable and we felt that our vehicle was in good hands. Dropped vehicle off and they contacted me when it was complete. Nice and easy, Price was reasonable and we felt that our vehicle was in good hands. More

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Oil change In and out in an hour. Found my front brake pads almost gone. Good catch. New pads going on in a week. Very well run! In and out in an hour. Found my front brake pads almost gone. Good catch. New pads going on in a week. Very well run! More

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Wiper blade issue on a week old truck. They took the truck in right away and it only took about 15 minutes to repair. Everyone was very friendly and asked if there was anything I needed. They took the truck in right away and it only took about 15 minutes to repair. Everyone was very friendly and asked if there was anything I needed. More

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WRONG DIAGNOSIS I brought my 2013 Kia Sorento in March for a clunking sound in the left front wheel well. It was diagnosed with a left rear strut needed ~ $600 for I brought my 2013 Kia Sorento in March for a clunking sound in the left front wheel well. It was diagnosed with a left rear strut needed ~ $600 for 1 strut!!! I had the work done elsewhere and was told the strut was really not bad/ did not need replacing after I spent $125 on the "diagnosis" and $300 for parts and labor to replace BOTH struts. The clunking sound still continued and I should have called them that there was still a problem. Late May the noise became a grinding sound! I brought the car back in on a Friday and had to wait until Monday to find out and was told it was the left front shock assembly. $600 for 1 shock assembly although they waived the diagnostic fee! They did change my oil for $40 (should have been free after all my time and money wasted) Had the work done elsewhere...$540 for both shocks! I have used this service center and have always been satisfied with them HOWEVER they totally missed the problem in March! More

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columbia ford service Columbia ford's service department has been great to deal with. Never have a problem getting an appointment, the pricing is fair and the work is alwa Columbia ford's service department has been great to deal with. Never have a problem getting an appointment, the pricing is fair and the work is always top notch. More

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quick convenient Had to re-schedule 6 month appointment. Mike got me in on a Friday at 07.30 am so it gave the rest of the day to get back to work and finish out the d Had to re-schedule 6 month appointment. Mike got me in on a Friday at 07.30 am so it gave the rest of the day to get back to work and finish out the day with minimal impact...greatly appreciated. More

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very happy with the service department, courteous,competent,and friendly. they are knowledgeable and always have met my needs as a customer,thank you very much with the service department, courteous,competent,and friendly. they are knowledgeable and always have met my needs as a customer,thank you very much More

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Wiper Fluid Not Filled All the stars go to Mike and the front office team for their help getting me in early and their friendly service. Otherwise the mechanic failed to All the stars go to Mike and the front office team for their help getting me in early and their friendly service. Otherwise the mechanic failed to fill windshield wiper fluid. Hard to trust what was completed if the easiest job isn't done right or at all. Also I usually go to the Kia dealership in East Hartford and they wash/vacuume my vehicle before returning it to me (returning it cleaner than when it was brought in). Neither were done here. More

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Excellent Very helpful and great service. Always making sure everything is done right and in a timely manor. Recommend to anyone looking to buy a car or getting Very helpful and great service. Always making sure everything is done right and in a timely manor. Recommend to anyone looking to buy a car or getting service done. More

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Repair Resolution Mike went out of his way to help resolve my Ford F-350 repair issue. He obtained support from his management and his repair team to ensure a proper o Mike went out of his way to help resolve my Ford F-350 repair issue. He obtained support from his management and his repair team to ensure a proper outcome. This is my third vehicle from the present Columbia Ford and there were several from the previous ownership. The sales area, parts area and the repair waiting area are all very well setup and customer friendly. More

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