Mike Pahlas | Page 35

Excellant timley service by service personel. Very satisfied with service employees performed and the timeliness installation of four new tires. Mike helped select the proper tires needed for the Very satisfied with service employees performed and the timeliness installation of four new tires. Mike helped select the proper tires needed for the driving conditions I encounter.. More

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excellent customer service. Customer service manager, explained what was to be done to our escape, and about how long the service would take. Our escape was finished on time and Customer service manager, explained what was to be done to our escape, and about how long the service would take. Our escape was finished on time and the bill and the inspection points were explained to us. More

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Purchased 2018 Ford Explorer Great customer service, Andy was fabulous in answering all of our questions without any pressure. Offered to take car overnight if we wanted to test i Great customer service, Andy was fabulous in answering all of our questions without any pressure. Offered to take car overnight if we wanted to test it out. This is our second vehicle bought from this dealership, highly recommended! Andy Caldwell is very much recommended. Great service department as well. More

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Always Excellent Not much I can say. Have dealt with Columbia Ford for over 20 years and never had a bad experience. Have always been treated well by all the departmen Not much I can say. Have dealt with Columbia Ford for over 20 years and never had a bad experience. Have always been treated well by all the departments I've dealt with. More

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Ford Focus Remains an Excellent Car Everyone at Columbia Ford was extremely helpful, personable and friendly, and dedicated to helping customers find the best car for their wallet as wel Everyone at Columbia Ford was extremely helpful, personable and friendly, and dedicated to helping customers find the best car for their wallet as well as for their lifestyle and personal wishes. I felt that I was listened to, treated unbelievably well, and that I ended up with the best possible car for my situation because of the wonderful advice, information, and assistance I received. I have been enjoying my experience with Columbia Ford for more than 20 years, service to sales to service and now back to sales. If Columbia Ford does not carry a certain variety of car, then I would never be interested in it. NEA More

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Always a pleasure I have bought all my cars from here. I always enjoy coming and also recommend it to all my friends and family! Thank you for always having great ser I have bought all my cars from here. I always enjoy coming and also recommend it to all my friends and family! Thank you for always having great service.. More

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oil service Dropped vehicle off and they contacted me when it was complete. Nice and easy, Price was reasonable and we felt that our vehicle was in good hands. Dropped vehicle off and they contacted me when it was complete. Nice and easy, Price was reasonable and we felt that our vehicle was in good hands. More

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Oil change In and out in an hour. Found my front brake pads almost gone. Good catch. New pads going on in a week. Very well run! In and out in an hour. Found my front brake pads almost gone. Good catch. New pads going on in a week. Very well run! More

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Wiper blade issue on a week old truck. They took the truck in right away and it only took about 15 minutes to repair. Everyone was very friendly and asked if there was anything I needed. They took the truck in right away and it only took about 15 minutes to repair. Everyone was very friendly and asked if there was anything I needed. More

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WRONG DIAGNOSIS I brought my 2013 Kia Sorento in March for a clunking sound in the left front wheel well. It was diagnosed with a left rear strut needed ~ $600 for I brought my 2013 Kia Sorento in March for a clunking sound in the left front wheel well. It was diagnosed with a left rear strut needed ~ $600 for 1 strut!!! I had the work done elsewhere and was told the strut was really not bad/ did not need replacing after I spent $125 on the "diagnosis" and $300 for parts and labor to replace BOTH struts. The clunking sound still continued and I should have called them that there was still a problem. Late May the noise became a grinding sound! I brought the car back in on a Friday and had to wait until Monday to find out and was told it was the left front shock assembly. $600 for 1 shock assembly although they waived the diagnostic fee! They did change my oil for $40 (should have been free after all my time and money wasted) Had the work done elsewhere...$540 for both shocks! I have used this service center and have always been satisfied with them HOWEVER they totally missed the problem in March! More

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