Mike Pahlas | Page 39

Recall Brought vehicle in for a recall repair. Another potential problem, nothing to do with the recall, was discovered and (after ok call) repaired. Thanks Brought vehicle in for a recall repair. Another potential problem, nothing to do with the recall, was discovered and (after ok call) repaired. Thanks for the check, alert. More

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Exceptional service! Although there was a hiccup on scheduled pick up day for my F-150, Mike Pahlas went above and beyond to resolve the matter - in my experience he's the Although there was a hiccup on scheduled pick up day for my F-150, Mike Pahlas went above and beyond to resolve the matter - in my experience he's the best, customer-focused service manager at any dealership, anywhere! And that's why I drive all the way from VT to get my truck serviced here!! More

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Buying a Ford escape It was the easiest time we ever had at a car dealership. Everyone was terrific, courteous and friendly besides being very knowledgeable. Third dealer, It was the easiest time we ever had at a car dealership. Everyone was terrific, courteous and friendly besides being very knowledgeable. Third dealer, second Ford we went to and the best. More

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great service...friendly people The people at Columbia ford kia worked very hard to find a vehicle that I was comfortable with and could afford. They got me in an awesome van and I The people at Columbia ford kia worked very hard to find a vehicle that I was comfortable with and could afford. They got me in an awesome van and I got to take it home the same day! I was very grateful to eveyone who did their part to make this happen. I give them two thumbs up! More

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routine service done well Everyone does a great job. Have enjoyed doing business with this dealership since 1991. I've bought dozens of vehicles over the years and have always Everyone does a great job. Have enjoyed doing business with this dealership since 1991. I've bought dozens of vehicles over the years and have always had them service at the dealership. More

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Very friendly and knowledgeable staff. I went in for a standard Oil Change with out an appointment, all the staff were friendly and able to squeeze my truck in for service. I went in for a standard Oil Change with out an appointment, all the staff were friendly and able to squeeze my truck in for service. More

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Terrible customer service I scheduled an oil change for Monday October 17, 2016 at 11:00 a.m. Approximately (70) seventy minutes later, the vehicle was ready. After waiting a I scheduled an oil change for Monday October 17, 2016 at 11:00 a.m. Approximately (70) seventy minutes later, the vehicle was ready. After waiting an hour, I decided to inquire why a simple (scheduled) oil change had exceeding an hour. There was no explanation. I assumed since there was such a lengthly wait, the car was vacuumed, washed, etc. The car was never touched. Customer service needs some adjustments! More

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Excellent service department The service team at Columbia Ford is headed by Mr Steady, who is not only a great manager, but also a very knowledgeable mechanic. He will, and did, h The service team at Columbia Ford is headed by Mr Steady, who is not only a great manager, but also a very knowledgeable mechanic. He will, and did, help to fix the issues with my car. He is a very polite and makes a decision to fix your car based on what he would do for his own family. Honest service manager. Clean and cool dealership atmosphere. More

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Very good My experience was great, not once did I regret stopping in. All of the people were professional and friendly and what an outstanding dealership, clean My experience was great, not once did I regret stopping in. All of the people were professional and friendly and what an outstanding dealership, clean and customer friendly. More

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Water Damage Fixed By Gary At Columbia Ford!!! I just want to say that the people there at Columbia ford are excellent, the customer service treatment that you get from them is fanamenal!! I pers I just want to say that the people there at Columbia ford are excellent, the customer service treatment that you get from them is fanamenal!! I personal want to thank a great man that works their in the service dept named Gary! Gary helped me today when I realized that opppps my sunroof was left open all night long and my car was soaked with water. I was really upset when I got in my car and realized that the rain did more damage then my husband and I thought!! My whole electrical system was not working, the radio, the heat, all the buttons on my center control panel was done!! I was crying so upset at this point! I didn't know what to do, so I called my friends down at Columbia ford in Columbua CT and spoke with Gary from the service department. I couldn't be more satsified, Gary is sincerely a great person, he helped me at the last min. Went out of his way to get me in there same day and looked at my car. What do you know 2min later my radio was working and all of the buttons on my dash working:-) I would recommend Coulmibia Ford to everyone and anyone that needs work done on their car! If possible ask for Gary he's great, professional and knows what he's doing. Great work Gary, your a life saver. I can't thank you enough! Thank you again, Rosalind More

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