Mike Quattalaro | Page 8
Finance Manager
Westbury Jeep Chrysler Dodge RAM SRT
100 Jericho Turnpike
Jericho, NY 11753
74 Reviews
Write a Review74 Reviews of Mike Quattalaro
January 01, 2013
I visited this dealership on the recommendation of a family member who had purchased a vehicle from Shawn Reischmann. Shawn put together a very good deal on a 2013 Jeep Grand Cherokee and was extremely family member who had purchased a vehicle from Shawn Reischmann. Shawn put together a very good deal on a 2013 Jeep Grand Cherokee and was extremely helpful when delivering the car explaining how everything in the car worked. He was also very pleasant when I called him (several times) after delivery to ask questions about some of the features on the car. When I arrived at the showroom for my initial test drive Shawn was delayed and arranged for Laureen Lodico to take me out for the drive. Even though Laureen was not the person making the sale she was very helpful and pleasant on the test drive. Mike Quattalaro was also very helpful. Bottomline, Shawn was great to work with. He was very knowledgeable about the car, and worked hard to put together a solid and fair deal. More
Other Employees Tagged: Shawn Reischmann
February 12, 2011
I purchased a 2010 Jeep Wrangler Unlimited Sahara from Mike Goldberg in July of 2010. To be fair, Mike did a great job and was easy to work with. I had two trades which they were very fair with. While Mike Goldberg in July of 2010. To be fair, Mike did a great job and was easy to work with. I had two trades which they were very fair with. While I paid over invoice for the Jeep I was okay with it since Mike was great to work with, knew his product, etc. The issues started after the first three months. The NAV radio would freeze up and there was a knocking noise comming from the pillar between the driver and rear door. I don't put alot of miles on my car so I waited until its first scheduled service (December) to bring her in. Issue #1. Drop the car off and Mike is writing it up. I mention the knocking noise. His answer; "It's a Wrangler". Just what a customer wants to hear! So I leave the car on December 22. Now granted we had a major snow storm in between but it took about a week to get the car back and they did nothing but change the oil. They had to order the radio and some special grease for the doors. In the meantime there have been bulletins put out by Jeep on the design flaw of the door latches. They fix it with grease!! In the week they had the car not once did they call me. I had to call them. Whenever I followed up with them to see if my car was ready their attitude was "well you have a loaner". Nice!! I wanted my car....not a loaner. So I pick my car up on December 29 knowing they ordered the new radio and would call me when the radio was in. On December 30 my Sirius radio goes out. I call Sirius. They tell me my account was assigned to a new radio on the 29th! Looks like they actually had the radio the whole time but had me pick my car up only to have to return!! So again, I have to call them....nothing proactive from Service. Now I'm involving Joel Sporn, the owner. Joel gets involved and I get a call from Jake apologizing. He says the radio is in, etc. I drop the car off on a Thursday. Its ready the next day. I go to pick it up and the heat doesn't work. They never reconnected some cable when they took the dash apart. So they apologize, yet again, and I have to leave the car there, again. Mid following week I don't hear a thing, as usual, so I call them. Jake apologizes, again, because my car 'fell through the cracks.' He had no idea it was there!! So about another week goes by and they call me that it's ready. I go to pick it up, once again, and make it out of their lot when I find the microphone for the bluetooth phone doesn't work!! So I turn around and have to leave the car yet again! This time Tim Doyle and Joel are involved. They have to order yet another radio! So in the end my car went into service on December 22 and it wasn't ready and completely fixed until January 25th. Bottom line for the service department.....these guys are the Keystone Cops. The operation is too big and they don't have people running it that have the ability to actually run a business. Their communication, quality control and overall customer service is horrendous! Stay away at all costs!! Now...as far as the design flaw is concerned with the door latches, I let both my salesperson (Mike Goldberg) and Joel Sporn (owner) know I would like to get out of this car and into a Grand Cherokee. Mike prices a new one above invoice for me...nice huh? After all that. So I email Joel. Joel asks me to pick out a car and he will give me his final price. So Mike calls me again with the same price he gave me the first time....over invoice!! Bottom line....they don't care. No help whatsoever!! So there is no way I'm keepin this car after all this. I go to Town and Country Jeep in Levittown. Walk in off the street and they beat Joel's price by one thousand dollars (give or take). Nice, huh?? In the end I traded the car at Smithtown Nissan for a Pathfinder since there was a $2,000 rebate on it. They gave me the same $28K for my Wrangler that Mike Goldberg at Westbury offered and priced their car $200 below invoice. It was a better deal all around. Bottom line; avoid Westbury. They are too big. Joel Sporn is a super nice guy and I totally believe he's good people. I just don't think he has any control over what goes on at his own dealership. As for the Service, re-read what I wrote above. Westbury Service is the biggest joke of a Service department I've ever encountered, and I've encountered many as we turn cars pretty often at my house. No one there has a clue. More
Other Employees Tagged: Mike Goldberg, Domenick Denovellis , Tim Doyle, Joel Sporn, Joel Sporn, Michael Goldberg, Domenick (Service), Mike (Service), Jake (Service), Tim Doyle (Service)
September 22, 2010
I had an appointment for several things to be serviced but when I got there they didn't have any loaner cars left. I was annoyed because I had errands to run and kids to pick up. Mr. Mahoney helped Mik but when I got there they didn't have any loaner cars left. I was annoyed because I had errands to run and kids to pick up. Mr. Mahoney helped Mike get me home. Mr. Mahoney had promised me my car would be done early or would have a loaner delivered to my house. My car was done by 2 pm and they picked me up and brought me to the service center. I was really happy with the customer service that I received. Thanks Ana More
Other Employees Tagged: Mike Quattalaro and Mr. Mahoney
December 07, 2009
When we Bring our cars there we are treated as Family ! They fix my vehicle right the first time everytime and allways with a Smile. Their prices are very competitive. If we only need an oil change they ha They fix my vehicle right the first time everytime and allways with a Smile. Their prices are very competitive. If we only need an oil change they have the Quick Lane, we get out in a few minutes. More
Other Employees Tagged: Mike