I purchased an F350 in October and realized recently when
learning of all the features that my truck did not come with an Admin key, necessary to adjust features and options.
After finding this out, I wa
learning of all the features that my truck did not come with an Admin key, necessary to adjust features and options.
After finding this out, I was able to contact the dealer and was subsequently contacted by Nathan to resolve the issue as fast as I could get my vehicle down to have a new key cut.
This is the type of customer service you expect when making a purchase of this amount and after dealing with this issue and understanding the issue completely, they have made me a happy customer. I definitely thought I was "SOL" as the saying goes, and would have to go through the cost of getting and figuring it out myself, but after Nathan took the time to understand my concern this has been resolved.
Overall, I would recommend O'Meara to anyone looking for a new Ford.
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by wlbrown1023
Other Employees Tagged:
Nathan Johnston
Mar 31, 2023 -
O'Meara Ford responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that someone from our management team can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Mar 31, 2023 -
wlbrown1023 responded
My email address is wlbrown1023@gmail.com.
720-234-8838
VIN last 5 numbers:67198
2022 F350
I put my number on here hoping I get a call back quickly. Normally I would not want this on the internet.
I look forward to hearing from someone.
Apr 10, 2023 -
wlbrown1023 responded
Thank you for reaching out and resolving my issue.
Mike was extremely helpful with getting my car to the
location and helping diagnose the issues. He was east to communicate with, responsive, and kind. I would recommend him to anyone.
location and helping diagnose the issues. He was east to communicate with, responsive, and kind. I would recommend him to anyone.
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by User1234
Verified Customer
Verified Customer
Service Price Transparency
Mar 27, 2023 -
O'Meara Ford responded
Thank you so much for your kind words for Mike, and for taking the time to leave us this wonderful feedback! We look forward to working with you again!
the worst service i have ever experienced in my life i am
very sorry i came to this
very sorry i came to this
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by Carlosmora235
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2023 -
O'Meara Ford responded
Carlos, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? I don't show any recent service history under your name. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Always stellar service, Tony and the entire team are
great 👍
Everyone is always great and friendly
Great Cust service always welcoming
Would never go anywhere but O’Meara Ford
great 👍
Everyone is always great and friendly
Great Cust service always welcoming
Would never go anywhere but O’Meara Ford
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by Barb
Verified Customer
Verified Customer
Service Price Transparency
Mar 19, 2023 -
O'Meara Ford responded
Thank you for your very kind review, Barb. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at O'Meara Ford.
Great customer service.
Kept me informed the whole process.. very satisfied with how my vehicle is running now. Trinidad was very helpful and friendly
Kept me informed the whole process.. very satisfied with how my vehicle is running now. Trinidad was very helpful and friendly
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by christy.pokorny
Verified Customer
Verified Customer
Mar 13, 2023 -
O'Meara Ford responded
Thank you for choosing O'Meara Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, Christy, and we hope to see you again!
I dropped my vehicle off on a Monday and didn't get it
back for over a week later. I took in for a oil leak and it still has the oil weak. So now it looks like I will have to take my vehicle to another sh
back for over a week later. I took in for a oil leak and it still has the oil weak. So now it looks like I will have to take my vehicle to another shop. Because I can't afford for Omara Ford to work on it any more. It's unfortunate because I bought this truck brand new from Omara Ford
and they've done ninety percent of the work it.
Doug Fletcher
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by Doug
Verified Customer
Verified Customer
Service Price Transparency
Mar 13, 2023 -
O'Meara Ford responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Doug, our management team would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Mar 13, 2023 -
Doug responded
If you want to talk, reach me by email: turnerdrywall@comcast.net or
call 303-994-6545
Our access and logistics are complicated as we live 2.
5 hours away Michael has been completely accommodating and provides exceptional customer service!!! Thank you Mike!!
5 hours away Michael has been completely accommodating and provides exceptional customer service!!! Thank you Mike!!
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by lancehowe
Verified Customer
Verified Customer
Service Price Transparency
Mar 09, 2023 -
O'Meara Ford responded
We are very happy to hear that Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Mike was great , came 2 the house 2 take care off a
recall on my airbags. He called ahead. He had the problem fixed in minutes. Thank u Mike w Ford
recall on my airbags. He called ahead. He had the problem fixed in minutes. Thank u Mike w Ford
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by Maysblue2
Verified Customer
Verified Customer
Service Price Transparency
Mar 03, 2023 -
O'Meara Ford responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Mike delivered such a great experience!
They had my car longer then i was told, but happy with
the work done.
the work done.
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by mnobisja
Verified Customer
Verified Customer
Service Price Transparency
Feb 28, 2023 -
O'Meara Ford responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at O'Meara Ford to be a positive one. Please don't hesitate to reach out if you need anything else.
Great service.
Very professional and communication was great. Mike always takes good care of me.
Very professional and communication was great. Mike always takes good care of me.
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by jangelgarcia0057
Verified Customer
Verified Customer
Service Price Transparency
Feb 21, 2023 -
O'Meara Ford responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing O'Meara Ford!