Mike Sica | Page 6

excellent customer serv patient understanding knowledgeable I bought 2009 Cadillac CTS from another dealer and brought it to Ed Morris Cadillac for the 172 point inspection service. Mike Sica was my service re I bought 2009 Cadillac CTS from another dealer and brought it to Ed Morris Cadillac for the 172 point inspection service. Mike Sica was my service rep Who provided me with excellent customer service and because of that all of my service needs where performed at Ed Morse Cadillac. We develop a rapport for about a year and I told him that I would be interested and buying a Cadillac at this dealership. He referred me to an excellent sales rep Michael Brandon. He was very professional and understanding as I explained my wants versus my needs.. it took a few months but we found a ATS that I am very very happy with. I was amazed as to how quickly the paperwork was done and the credit goes to the entire team at Ed Morse .I would highly recommend and do recommend and did recommend to my friends Ed Morse Cadillac. More

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Top Notch Service! As usual, Mike Sica and the service team at Ed Morse exemplifies service excellence. I never thought I would find another service adviser like the one As usual, Mike Sica and the service team at Ed Morse exemplifies service excellence. I never thought I would find another service adviser like the one I knew for many years where we used to live, but I was pleasantly surprised. I will take all my vehicles there, Cadillac, GM or not. Thanks to all! More

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Awesome Mike Mike Sica was awesome. Dropped off my 2017 XT5 for computer issues. Mike stayed in touch with me, kept me updated on when the car would be ready for p Mike Sica was awesome. Dropped off my 2017 XT5 for computer issues. Mike stayed in touch with me, kept me updated on when the car would be ready for pick up. A refreshing change from my last experience. More

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Mike Sica is the bombdiggety! I dropped off my 2017 XT5 on Monday November 27th 2017 for some issues plus first oil change. Mike Sica called us everyday for 5 days with an update. I dropped off my 2017 XT5 on Monday November 27th 2017 for some issues plus first oil change. Mike Sica called us everyday for 5 days with an update. He is the only one in the 5 Cadillac we have had that called everyday. Mike thank you for taking the time. A loner was provided since I do not live in Tampa. He was personable and treated us like we were his only client. All the other service guys we have had were wonderful but Mike totally exceeded our expectations with the care of not only my car but us as clients. Spoiled only Mike for us from now on. Stephen and Marisabel Kelly More

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exceptional service Michael and Steven were very helpful, patient, and understanding in the recent purchase of my new vehicle. There was always open communication and e Michael and Steven were very helpful, patient, and understanding in the recent purchase of my new vehicle. There was always open communication and explanation of each part of the process. I will definitely recommend them to others. More

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Best Service of any Dealership I've ever worked with in 50 Y ears. I plan on buying my next Cadi there and no where else ears. I plan on buying my next Cadi there and no where else More

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Excellent service Mike was excellent as our Service Consultant. I had a loaner car as a part wouldn't arrive til the next day. My car was repaired satisfactorily and I Mike was excellent as our Service Consultant. I had a loaner car as a part wouldn't arrive til the next day. My car was repaired satisfactorily and I was never without transportation. Kudos to the guys in the Loaner Dept too! More

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Amazing experience! Michael Branden was amazing. Took all the time I needed. He and his team gave me options and did everything they could to get me the budget I needed. Michael Branden was amazing. Took all the time I needed. He and his team gave me options and did everything they could to get me the budget I needed. I highly recommend this dealership. And Absolutely ask for Michael. If you just need service on your car ask for Mike. He was Awesome in trying to save my old car. He honest about exactly where you stand with things.5 stars all the way around. More

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Ed Morse Cadillac is My Dealership! I have been leasing vehicles from Ed Morse since 2003 when I changed from BMW to Cadillac. I have leased six (6) vehicles over that time; my latest is I have been leasing vehicles from Ed Morse since 2003 when I changed from BMW to Cadillac. I have leased six (6) vehicles over that time; my latest is the new XT5. Every time they have been professional and patient; most of my "dealing" has been through email. Usually I come in for a test drive, choose a car and then come back when they are expecting me, to complete the paperwork. Karen Barrese has continued to keep my dealings short, sweet, and professional. She was patient through the email process and presented me with a deal leaving us both happy. The service department has always been timely and efficient. Wendy Goode, Service Manager, was the reason I retuned in 2006 and she continues to provide excellent service and care for my vehicles. The service department is customer friendly! Thank you. More

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Unhappy Customer! I think Ed Morse Cadillac Brandon and Tampa both have an extremely unsatisfying disconnect with it's customers in General. I have visted both sites ju I think Ed Morse Cadillac Brandon and Tampa both have an extremely unsatisfying disconnect with it's customers in General. I have visted both sites just once and have had the almost exact same interaction with their employees. No one at either site is welcoming, friendly or inviting. This is not a typical experience that you would expect from a Cadillac Dealership. Carols today was "definitely" not the one to help me today. I approached Carols in the guest lounge to inquire about my vehicle because I had been sitting there for 30 minutes or so and no one bothered to discuss with me what I needed or what I was there for; very strange to me. I explained to Carlos that I pulled into the service bay, someone took my keys and said that a Service Advisor would be with me shortly. Carlos said to me that he was "definitely" not the one to help me. I asked Carols if he was a Service Advisor? He said yes, I asked him then why are you definitely not the one to help me? He says, because I have 3 cars already. The expression on my face probably told him I wasn't pleased with his response so he then offered to find someone to help me. I then walked to the door marked Service Manager where I found the Manger by the time I could explain to her what was happening we both looked out the window and saw a Service guy standing next to my car presumably collecting information from my vehicle, she stated someone was working on it and they would get me going soon. Fine. 5-10 minutes later I was pulled in and everything was in motion, the guy got my information, my car got pulled to the back and so far so good. The Service Manger came out to apologize and let me know everything was being taken care of. Fine. Carols however failed miserably at his job performance today, he failed the compay and the customer. I just want that to be known. Thanks. More

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