Mike Szafraniec
Mike Szafraniec at Volkswagen of Downtown Chicago

Mike Szafraniec | Page 27

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.6
283 Reviews
4.6

283 Reviews

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283 Reviews of Mike Szafraniec

October 12, 2020

Dealership Rating
Employee Rating

Was a great experience. Cannot recommend enough. From booking appointment to receiving my car back everything was smooth and easy. Thanks Mike for the great service and experience! More

by alexknut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 12, 2020

Volkswagen of Downtown Chicago responded

Thank you so much, Alex, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Volkswagen of Downtown Chicago. Please don't hesitate to reach out if you need anything else.

October 05, 2020

Dealership Rating
Employee Rating

Going to the shop for car repairs after getting the dreaded yellow light is never a fun prospect. But this experience at VW Downtown of Chicago was as painless as any I’ve had during the lifecycle of m More

by S Appleby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 05, 2020

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

September 29, 2020

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Employee Rating

Excellent service, clear and understandable explanations, and wonderful follow-up. Although having to get your car serviced is never something you want to do, Mike make it as painless and pleasant as poss More

by AMM0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 29, 2020

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volkswagen of Downtown Chicago!

September 25, 2020

Dealership Rating
Employee Rating

Actually the best service I've ever got at be. I will always go here.. I went to other ones but they weren't this good at customer service More

by MARKELLEWILLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco , Adam Khamsot, Miguel Meza

Sep 26, 2020

Volkswagen of Downtown Chicago responded

Mark, thank you for sharing your review! We're glad our team was able to assist you, and we look forward to seeing you again here at Volkswagen of Downtown Chicago.

September 24, 2020

Dealership Rating
Employee Rating

Best service I've ever had and would highly recommend this dealer to others. Writers were friendly and took care of all my problems with great care More

by cathal4220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco , Adam Khamsot, Miguel Meza

Sep 25, 2020

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 22, 2020

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Employee Rating

Took my car to the service department with no damage, received it with body damage. The team was great in getting my car into the body shop to repair the damage; however, when I received my car, the dama More

by EDGAR.CARBAJAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 09, 2020

Volkswagen of Downtown Chicago responded

Edgar, I am sorry about what happened. We take our customer feedback very seriously. Please reach out to Bill Dolan or me and let's see if we can make this right. We hope to hear from you soon. Thanks, Mike Zafiriou & Bill Dolan GM & Service Director // VW of Downtown Chicago

September 09, 2020

Dealership Rating
Employee Rating

I had a warantee item and needed to wait for the car and the service team did a great job getting me taken care of with no appt. More

by michael.robert.kaplan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco , Adam Khamsot, Miguel Meza

Sep 09, 2020

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 29, 2020

Dealership Rating
Employee Rating

Great service reasonable price and good turnaround time. Home pickup and delivery was also very much appreciated. Overall a very good experiencewith vw of downtown Chicago. More

by pablovmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco , Adam Khamsot, Miguel Meza

Aug 30, 2020

Volkswagen of Downtown Chicago responded

Pablo, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

August 25, 2020

Dealership Rating
Employee Rating

The service was great. Every time we work with Volkswagen of Downtown we are very happy with the service. Everything was quick and easy. Thank you! More

by AWESOMEJAYDE_01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 25, 2020

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 24, 2020

Dealership Rating
Employee Rating

Just outstanding!!! It is evident that the service team really cares about their customers and really knows their job.Hats off to the whole team including their service director Bill Dolan.Thank you. More

by MSZAFRANIEC61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco , Adam Khamsot, Miguel Meza, Bill Dolan and Gerardo Negrete

Aug 25, 2020

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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