Mike Trotta | Page 11

There is no experience quite like purchasing a car at Novak Motors, and working with Scott just made the experience that much better! Scott had extensive knowledge of the car and the entire process and m Novak Motors, and working with Scott just made the experience that much better! Scott had extensive knowledge of the car and the entire process and made it seamless and painless. The dealership was busy the day I went, but I still feel like I was provided with five star white glove service! There was absolutely no pressure, and even when the decision to purchase had been made, everything was discussed in detail and all of my questions were answered (often before I asked them)! There were absolutely no unwelcome surprises. It was, easily, and by far, the most relaxed and comfortable car buying experience I’ve ever had. I can’t say enough good things about Scott and the way he conducts business. I would, and do, recommend my closest friends and family go see him when they are in the market for a car. Everything he promised happened as he said it would. I couldn’t be happier! More

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Great Dealership! They make car buying easy and hassle free! This is the second vehicle I have purchased from Novak Motors and it won’t be the last. free! This is the second vehicle I have purchased from Novak Motors and it won’t be the last. More

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Very easy and professional process. I recently had a terrible experience with Empire Jeep Dodge Chrysler where it seemed I was bothering the sales person by interrupting her from texting her friends and terrible experience with Empire Jeep Dodge Chrysler where it seemed I was bothering the sales person by interrupting her from texting her friends and asking about buying a car. Jerry, Mike, and Frank could not have been more accommodating and helpful during this process. I would definitely recommend. More

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Overall, a good experience. Great show room. No pressure. Honest and fair trade in value. I have no reservations recommending Novak Motors and specifically Scott Honest and fair trade in value. I have no reservations recommending Novak Motors and specifically Scott More

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We never had such a smooth, quick and, most importantly, honest transaction with a car dealer/dealership. Scott was straight up and efficient. It was a pleasure doing business with him and the Novak deal honest transaction with a car dealer/dealership. Scott was straight up and efficient. It was a pleasure doing business with him and the Novak dealership. We love our “LCD”, as we call our new Pacifica, and feel confident in our decision on buying and dealing with Scott. I highly recommend checking out what they have to offer and will be the first stop in our next vehicle purchase. More

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Mike frank and Jerry were all gentlemen and helped me to get a great deal all stand up guys the cars are all clean there get a great deal all stand up guys the cars are all clean there More

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This place went down hill. BUYER BEWARE. Originally This place went down hill. BUYER BEWARE. Originally went to Novak 5 years ago. I was extremely impressed with their model. High quality low mile This place went down hill. BUYER BEWARE. Originally went to Novak 5 years ago. I was extremely impressed with their model. High quality low mile vehicles. Upfront pricing, no pressure no BS. I worked with sales person Anna and ended up trading in a Pilot and a wrangler foe 2 grand Cherokees. Trade in values were awesome. Condition of new cars awesome. Service awesome. Frank in financing awesome. I referred them multiple times to famiky and friends and even received $75 checks when they bought vehicles. 3 Grand Cherokees, 1 Ram pickup , Subaru and a wrangler. All good right. Fast forward. Sunmer 2021 I am looking to trade in a wrangler for another grand Cherokee. I call Anna’s phone. Some stranger picked up and tells me she is away from phone and to come in. We go to dealer only to find out that Anna no longer works there. There are no prices on the cars. Inventory is sparse, not top notch and service was non existent. We sit around for 30 min waiting to speak to manager (Mike) who never came out of his office and we leave. I went back again a week later only to find out that the sales person we talked to (matt) was no longer there. Hmm. I asked to speak to manager (mike). Once again. No one in the office or in the entire place and he could not be bothered. I ended up picking out a grand Cherokee salesman in training on floor and wanted to leave a deposit until i could bring wrangler in for appraisal. I was told $1000 deposit was non refundable if i did not like trade in value. so i left and said i woild come back with wrangler. a week later came back with car. Yet another Salesman (gabe) asked me what I needed. I told him i was there for an appraisal. He asked if i had an appointment. Once again, not a sole in the place and i told him no. He said they dont do appraisals until i pick out a vehicle. I told him that i did and he said well we don’t do appraisals until we have contracts signed on new vehicle. I told him. How can i make a decision until i know what my trade is worth i cannot believe what a run around i was getting and I left in disgust. These guys are now just as bad as most orher dealers and will never go back. More

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It was a real pleasure to work with Scott and his team. They went above and beyond to get me the car I wanted at an affordable price! They took all my requests into consideration and met my needs. Very ser They went above and beyond to get me the car I wanted at an affordable price! They took all my requests into consideration and met my needs. Very service oriented. Great experience! More

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We were extremely pleased with our experience at Novak. Scott was a pleasure to work with and took the time to answer all of our questions and explain everything. Mike and Frank also helped in making our b Scott was a pleasure to work with and took the time to answer all of our questions and explain everything. Mike and Frank also helped in making our buying process as easy as possible. I have already recommended others to go to Novak Motors. More

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Scott helped out a lot with finding the right car at the right price. He is funny and makes the car buying process pain free. right price. He is funny and makes the car buying process pain free. More

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