Mike Valladares

After having to wait to schedule my service, I brought my Optiq in on 12/15/25. I received a text message that I can text to communicate with the service advisor which I did after about one week since I neve Optiq in on 12/15/25. I received a text message that I can text to communicate with the service advisor which I did after about one week since I never heard anything from them but I never received a reply back. After two-weeks with no call or update, the service advisor finally called me on 12/30/25 letting me know that they just now looked at the car, so that means my car sat there for two-weeks. I asked why has it been two-weeks without being worked on and the service advisor stated that they only have seven (7) certified EV techs. The service advisor stated that they will replace the two front tires due to abnormal wear so I asked about all of the other items I had which they never looked at. On 1/6/26 I left a message for the service advisor, with no call back so on 1/7/26, I left a message for a service manager, also with no response back. Since neither one responded, I went to Williamson around 5:00 PM and the front desk informed me that my car was ready so after looking at the invoice, it showed it was completed on 1/7/26 at 10:58 AM so no one contacted me that my car was ready so I have to wonder, if I never went by, how long would they have taken to contact me ? The invoice shows that they removed a rock stuck in the tire which was supposedly causing the rattling noise which I knew, was not the reason, so after driving my car, all of the rattling noises, squeaks, are still present so most likely, they never even looked at it. In the 32+ years of owning and leasing cars, this by far, was the absolute worst service experience. Williamson’s service and communication, or I should say the lack there of, is absolutely terrible. I will not bring my car back to them and would suggest the same especially if you have an EV. More

by rb Verified Customer Verified Customer

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Amazing service and amazing staff my go to for all my service needs. They always go above and beyond like no other dealership. service needs. They always go above and beyond like no other dealership. More

by mikev11 Verified Customer Verified Customer

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I went for a recall service and an oil change. Mike is always so helpful and kind. Good service! Mike is always so helpful and kind. Good service! More

by luzmayra Verified Customer Verified Customer

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Williamson Cadillac is a reliable, honest, trustworthy service center. The attendants are courteous and very professional and go above and beyond to ensure the customers are satisfied with their service. service center. The attendants are courteous and very professional and go above and beyond to ensure the customers are satisfied with their service. Mike. Valladares is truly amazing. I would definitely recommend Williamson Cadillac to friends and family. More

by gringarican1022 Verified Customer Verified Customer

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I wasnkeptnon the phone many times for over 40 minutes, my truck was with you for over 30 days , I dont know where you park the cars but left out for so long it has made it smell inside terribly, when I fi my truck was with you for over 30 days , I dont know where you park the cars but left out for so long it has made it smell inside terribly, when I finally got my car back, the messages in the dashboard in total 3, windshield liquid low, air filter problem and when I turn the car off it telling me to put the car in park when it is in park already, so I can't lock the car. More

by Murteaga Verified Customer Verified Customer

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Excellent service. Always a pleasure to go be greeted and treated with respect. Explained everything and all went as said. Always a pleasure to go be greeted and treated with respect. Explained everything and all went as said. More

by ANALLANES Verified Customer Verified Customer

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He was courteous listen to my request and the he told me duration about an hour and it was done as quick as possible. Amazing staff place is always clean and everyone is friendly I love the dealer and price duration about an hour and it was done as quick as possible. Amazing staff place is always clean and everyone is friendly I love the dealer and price was fair and I trust job done in my car More

by V_CRUZ Verified Customer Verified Customer

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The costumer service in Willianson Cadillac is excelent. The employees in this company provide oustanding service. The employees in this company provide oustanding service. More

by SANDRAPALA Verified Customer Verified Customer

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Service was quick and they were very friendly I will be coming back every time coming back every time More

by Terrance Verified Customer Verified Customer

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Mike V. and everyone at Williamson Cadillac are amazing! They always take great care of my Escalade and treat me like family. I wouldn’t trust anyone else wi and everyone at Williamson Cadillac are amazing! They always take great care of my Escalade and treat me like family. I wouldn’t trust anyone else with my car! More

by INFO@SERGIOREALTOR.COM Verified Customer Verified Customer

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