Mike Van Erem | Page 5

Cindy is outstanding! Fairly new to the Royal Team Cindy was absolutely amazing and did an awesome job by helping me to make up my mind!!! THX Overall all the Employees a Fairly new to the Royal Team Cindy was absolutely amazing and did an awesome job by helping me to make up my mind!!! THX Overall all the Employees are very friendly, I never had a bad experience!!! More

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Always a great and easy experience to purchase We have purchased several new GMC and Cadillac vehicles. Always great price easy transactions. Document processing is fast and accurate. I would abso We have purchased several new GMC and Cadillac vehicles. Always great price easy transactions. Document processing is fast and accurate. I would absolutely recommend this dealership More

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What a Royal experience! On Wednesday, September 26, 2018, we took our 2011 Buick Enclave (which we had purchased through personal connections at Eisinger Motors in Kalispell, On Wednesday, September 26, 2018, we took our 2011 Buick Enclave (which we had purchased through personal connections at Eisinger Motors in Kalispell, Montana in December, 2010) in for service to Royal Buick GMC Cadillac for service. As we lived in Tucson when we purchased the vehicle, we had always had our Buick serviced at Royal and had always been quite satisfied with their service. We had invested quite a bit of time shopping with family members during the summer for their new vehicle, but we had not yet had the opportunity to acquaint ourselves with a new Enclave. We were extremely fortunate when we met Krysta Diaz, an awesome sales consultant with Royal Cadillac. She was quite knowledgeable about the Buick Enclave, in addition to being a very positive, patient, well-networked employee who knew how to move forward quickly and efficiently in meeting our needs. An incredible representative of Royal goals existing to serves its customers, valuing its customers’ time, and treating them like family, she persevered with a huge smile, super positive attitude, great patience and understanding as we moved through the process of purchasing this amazing new vehicle! No hassles, no ridiculous bargaining, just fair offers and consideration that allowed the process to flow smoothly! Success! As our new BEN (Buick ENclave) was not available at the Royal dealership, they located one meeting our needs and transported it to the dealership. We picked it up the following Monday (along with an impressive collection of beautiful red roses presented to us by Royal) and love it. We so appreciate all of the fine service delivered by Krysta, the managers and the service department in the transfer of our beloved 2011 BEN to our new, much more sophisticated 2018 BEN. More

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Happy Campers! We had the best salesman ever. He didn't push us at any time and really worked hard to find us the BEST car that met everything we needed in a car. We had the best salesman ever. He didn't push us at any time and really worked hard to find us the BEST car that met everything we needed in a car. His name is Rubin Encinas. A professional who was also very personable. We are in our golden years and have bought many many cars in our lifetimes. This experience with Rubin was the best experience we ever had in buying a car. Ten stars to him! He worked hard to not go over our budget too. We appreciate him very much. The service center is great! Fast and professional. Mike Van Erem is the best! He keeps you informed on what is going on and how long he expects before service is done, he explains everything too. We have worked with him for years. Both men are keepers! We enjoyed every part of our GMC/BUICK experience! More

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Amazing help for a tricky vehicle problem. Mike had been my service advisor at Royal Buick on speedway. He was always friendly and quick with any new car problems that needed attention. I wou Mike had been my service advisor at Royal Buick on speedway. He was always friendly and quick with any new car problems that needed attention. I would stop in at Royal Cadillac occasionally when I had my Cadillac serviced, Mike was not my service rep but I had confidence in his opinion about the 2 year problem I was having with my 2007 Hummer H3. After $2000 and two years and days of service time trying to get my 80K mile vehicle summer comfortable at another dealer ship, I was ready to trade it in. Mike told me to bring it in and give him a try to fix it. So this spring I did that when my A/C quit. It was a miracle in my mind that Mike and his technician solved the problem in a half morning. Mike is a very dedicated service rep and I wish I had gone to him three years ago. You can't find a better service location in Tucson. PLEASE NOTE I SELECTED GMC FOR BRAND BECAUSE HUMMER IS NOT LISTED? More

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Extended warranty on 2008 Torrent I would like to thank Brianna who helped me set up the service and Mike Van Erem who carried it out. Everything was professionally handled. If I wa I would like to thank Brianna who helped me set up the service and Mike Van Erem who carried it out. Everything was professionally handled. If I was still running a company I would hire both of them. PS: My wife thinks you should treat women like they know what they are talking about. Bad experience for her a few years back. More

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