Mike Walsh | Page 6

Murray Ford of Starke responded

Ok I can check on that for you to see if I can help. May I get your name? Bruce

Murray Ford of Starke responded

Hello! I haven't heard back from you, but I would like to help if possible to resolve any issues that you have had with our Service Department. My name is Bruce Lawton I am one of the Managers here at Murray Ford. Please feel free to contact me with the details so I may assist you. brucelawton@getyourford.com Thank you, Bruce

tjbracknell responded

I have a ticket still open from when I bought the truck I can't get a straight answer from anyone still waiting on a call from 3 days ago thanks.

Murray Ford of Starke responded

Good Morning, I would be happy to go through it with you! I am off today, but I have a copy of your contract and I can break that down for you when I get back on Thursday. If you still have a copy of your contract we can go through it together. Thank you and I will speak with you soon. Bruce

Murray Ford of Starke responded

Good Morning! As I stated I would be happy to go through this with you. I assume by your reply "Just write it out" you mean line by line. You also have a copy of this contract to follow along with. Here you go. Vehicle Price: $33585.00 Dealer Fee ; $899.00 Registration Fee $125.00 Protection Package $1395.00 Magnashield ProPack $1369.00 Sales Tax: $2160.63 County Tax: $50.00 Tax on Anciliary ; $161.77 Title, Registration, or License Fees from the state: $416.15 Lemon Law Fee: $2.00 Lead-Acid Battery Fee: $1.50 New Tire Fee: $5.00 Doc Stamps: $77.35 Service Contract: $2311.00 Total Cash Price: $42558.40 Cash Down Payment: $17500.00 Ford Private offer Discount: $3000 Total Balance Due $22058.40 You financed that amount for 72 months at 2.84% I hope this is helpful to you. I am sorry that you still feel that you have been treated unfairly. If you have any further questions, please feel free to let me know. Good Luck and God Bless. Bruce

Murray Ford of Starke responded

Thank you, The Service Contract you purchased is a Bumper to Bumper Warranty on the vehicle for 10 years. It is the highest available additional warranty offered on the vehicle. Keep in mind that if you do not keep the vehicle that long, you will get the portion of the cost of the warranty pro-rated back to the amount that you have not used. So for example if you keep the Ranger for 5 years, they will pro-rate the amount of the remainder of the contract in the form of a check from the Warranty company. Often people will use that amount as a down payment on their next purchase, or just accept the amount in the form of a check. Please let me know if you have any further questions. Thank you, Bruce

stump32046 responded

Just write it out

stump32046 responded

The service contract, is that for actual service, ie. oil changes or is it the extended warranty?