Mike Worthington | Page 6

Painless Lew Karbler made the leasing of a Mazda 3 hatchback (for our daughter's 1st car) a pleasant and painless transaction. I do a lot of research prior Lew Karbler made the leasing of a Mazda 3 hatchback (for our daughter's 1st car) a pleasant and painless transaction. I do a lot of research prior to visiting dealerships. This allows me to spend my time at the dealership driving the vehicle and negotiating a quick lease/purchase. As my wife and I are both professionals, our time is valuable and Lew respected our time, answered all our questions and made the deal work for us. So to Germain Mazda and Lew Karbler - Thank you! Nathan & Karen Gill More

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BEST Experience EVER!!! Lew was amazing. Not pushie like most and extremely knowledgable! I have been to many dealers and this was by far the best you are going to find. Lew was amazing. Not pushie like most and extremely knowledgable! I have been to many dealers and this was by far the best you are going to find. More

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Best car buying experience ever!!!!!! Every experience that I have had with this dealership has been wonderful. Everyone there has made every experience not only easy but also fun. My s Every experience that I have had with this dealership has been wonderful. Everyone there has made every experience not only easy but also fun. My salesman, Lew, was off the charts great to work with and was so helpful multiple times afterwards. Also, the dealership took care of issues that were not even their responsibility. I will definitely buy my next vehicle from Sonny and the gang. More

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Chris Paul is amazing! he goes above and beyond! Chris Paul was amazing and he has true passion about the Mazda and extends his genuine customer service, after the purchase! He is a gem and is sincer Chris Paul was amazing and he has true passion about the Mazda and extends his genuine customer service, after the purchase! He is a gem and is sincerely appreciated! :) Prior to working with Chris Paul, I worked with Lew and he is brilliant as well. Their character is rare, yet highly appreciated! More

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My recent service experience Since my purchase five months ago I have driven 10,000 miles. Mazda builds an excellent car but the experience of owning a Mazda needs to match the s Since my purchase five months ago I have driven 10,000 miles. Mazda builds an excellent car but the experience of owning a Mazda needs to match the same attention to detail baked into the vehicle. My 3 is advertised for getting 39 mpg highway. Recently, I had a pleasing 38 mpg on the highway, if my memory is right 444.7 miles on 11.7 gallons of fuel made my day. This would not have been likely if I had not maintained my service appointment for an oil change. The Mazda app and my continued relationship at the dealership made it easy. What I like most about the car's performance this month is that it was up to the task of me being pressed into service with twelve hour days in several cities in Ohio. The car responded superbly on the highway. This experience is the type of performance I need in my line of work. Mind you, I did not hyper mile my way to 38 mpg, I drove this car with a sense of purpose. I like that Mazda service has proven dependable and the sales team continues to follow through, even Bo Stranzin, who didn't sale me anything, but he took the time to answer questions about how to download an update for my nav system. He could have passed the buck. My experience would not be what it is today if professionals like Rusty, Jim, Kyle and Jeremy didn't take the time to consistently explain to me how the electronics work in the car, how to utilize the Mazda app and how to tie in my service schedule so the process remains simple. It also means a lot to me that Jim and Kyle will help me keep my car clean. A clean car is important and necessary because it represents the best of who you intend to be to others. Many times I have looked better because they have taken the time to help me in this area no matter how busy. This speaks volumes in the pride that they take in service to me and presumably others. I am very fortunate to be treated so kindly, many are paid to do so, few live up to this standard. I find the service department seen and unseen, must absolutely believe in this way. What makes this dealership stand out from the folks down the road is this team. I appreciate the team making me feel like family. More

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like family they made my husband and I feel like part of their family, they were kind and cared about us finding the best vehicle for our needs. They laughed and they made my husband and I feel like part of their family, they were kind and cared about us finding the best vehicle for our needs. They laughed and joked with us and we felt very comfortable with no pressure to buy something we didn't want. It was an overall wonderful experience and we will definitely return and recommend then to all our family and friends. More

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Delivery and Service I recently purchased my fourth Mazda 3 (323 circa 1988) and I couldn't be more satisfied. The difference between the 2012 and the 2014 is the differe I recently purchased my fourth Mazda 3 (323 circa 1988) and I couldn't be more satisfied. The difference between the 2012 and the 2014 is the difference between night and day. I feel supported and wanted as a customer. I never feel like I am being sold, rather consulted. My experience has been the team has my best interests at heart to stay in a Mazda and to remain satisfied with the brand and the dealership. I appreciate the hard work and dedication this dealership offers. I am a life long lover of cars, but I cannot separate myself from the Mazda driving experience, because nothing drives like a Mazda. The highest compliment I can posit is how Rusty handled my mis-understanding of the facts of what I thought I wanted and what I thought I agreed too. Rusty is very knowledgeable and knows the details of the Mazda3. He managed the differences in facts honestly and courageously. He then clarified the matter and affirmed his willingness to go whichever direction I chose to go. We all have differences of opinions, here is a classic example of how things are done can add up to the desired end. From the front door of the dealership to the drivers door when all was said and done, the buying experience was simply superb. In a few years I can see myself purchasing another car for my daughter, because I want to keep this one. lol. That decision doesn't rest on the brilliant engineering from Mazda, nor the technology baked into the product. The tipping point is not Mazda's Soul Red color that adorns the Mazda 3 and Mazda 6, rather its the relationship that we continue to build. The consistency of personnel and the joy I get in being a part of a fine group of people is priceless. Thank you More

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Owned a 2012 ready to purchase another Germain Mazda 3 or 6 I purchased my 2012 Mazda 3 SkyActive I ran mid grade gas and saw 500 plus miles routinely in spring and summer weather. I was able to benefit by opt I purchased my 2012 Mazda 3 SkyActive I ran mid grade gas and saw 500 plus miles routinely in spring and summer weather. I was able to benefit by opting for cruise control as soon as possible on road trips. With the Skyactiv if the tach didn't get past two grand in starting from a stop the vehicle gas mileage travels a greater distance, just be aware you will see similar results. Provided you are current with our car's service routine. Unfortunately, my car was rear ended in the backend in a construction zone while a woman was texting, though I tried mightily to get out of the way, she hit my car pretty bad here. I am just waiting to here from the the insurance on what they call $13k worth repairs, sounds like a do over to me. Nonetheless, I am solidly determined to stay in a Mazda at Germaine dealership. They ever stopped earning my business, though they need to know despite what may have been taught is sales training, no need to close me on my choice. I am already closed on a Mazda, I will let you know which one, but no that I am not looking elsewhere. Having said that, my previous experience with Lew Karbler and Sonny Sosniak they recommended me to get Gap Insurance, which I am so glad I did. If not I could be upside down $7K based on what the insurance company may pay, the Gap Policy pays the difference. This was good advice from the dealership no one thinks years later their will be a need for Gap Insurance. The other service recommended was the pre-paid maintenance package. This kept my car running in top fashion. It has been my experience the Service team is intuitive, work hard to answer questions, go the extra mile and listen to my concerns if any. I encourage you to consider Germain Mazda because I know when its time to choose a new car, they will do everything possible to get me situated in a car I like, in a car I want and in a car whose deal makes sense to my sensibilities. More

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Before I began the car shopping process, I searched the internet for information on how to buy a car. I learned that dealerships will often offer great deals on the price of the car, only to find other way internet for information on how to buy a car. I learned that dealerships will often offer great deals on the price of the car, only to find other ways to inflate the cost and maximize their profits. With this in mind, I called many different dealerships. Some offered great deals, but with a time limit. Others offered deals on a trim that I did not want, but raised the price for the trim that I wanted. Still others offered a great deal on the new car, but simultaneously decreased the value of my trade-in. Then there were dealers who were difficult to reach or turfed me to their website, offering no assistance whatsoever. This is why I found Lew Karbler at Germain Mazda so refreshing. While all the other dealers were either tripping over themselves to get me into their dealership or ignoring me outright, Lew took the time to explain the car-buying process in terms I understood. He explained the rationale for the price he quoted me. He respectfully waited while I did my homework and called other dealers. He stuck to his word on the value of my trade-in. He was available to answer my questions. He stayed at work an hour past closing to accomodate me. Most importantly, he did not pressure me to purchase at his dealership or purchase at all. He simply waited patiently, occasionally calling to see if I was still interested. When, after the competitive bidding process, I had an idea how much I was willing to pay for my vehicle (a Mazda3 i Sport - love it!!), I *wanted* to give him my business because by then he had already earned my trust. He matched the price of the lowest competitor without hesitation. When he did not have the color that I wanted, he brought one in at no extra cost, and with minimal delay. His associates Tim Nilsen and Sonny Sosniak were also very helpful and patiently answered all my questions. The best part is that I will be seeing this group again as I will be bringing my vehicle in for routine servicing. I expect the same personalized helpful service as I had during the car-buying process. More

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Overall I had a great experience that took 9 months, visiting over 5 different times. Lew was friendly, remembered me, and courteous each time. He was not overbearing at any point and answered every q visiting over 5 different times. Lew was friendly, remembered me, and courteous each time. He was not overbearing at any point and answered every question fully. I considered 3 different models of Mazda (family and 2 dogs), and at the last time I went in (the purchase) he made a simple pro/con list that landed me on the Mazda 6. During the purchase he made suggestions to meet our price point, and we ended with an agreeable payment. The paperwork process was smooth and went quickly, even with a screaming baby! The delivery of the car was great as well and everything was clean inside and out. Lew went over all of the features one more time, set up my phone, and programmed the radio and navigation for me. I am a salesman by trade, and Lew exceeded all of my expectations and the dealership itself was clean, comfortable and the complementary drinks and snacks were nice amenities. I would recommend Germain and Lew in particular to any family member or friend. More

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