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Mikell Johnson

Overview Reviews (94) Inventory (174)

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Mikell Johnson

Mikell Johnson | Page 2

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

Family man who likes fishing , camping , and just spending time with my family / & friends. oh and occasionally you might find me on the open road on my Harley...

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4.7

94 Reviews

Family man who likes fishing , camping , and just spending time with my family / & friends. oh and occasionally you might find me on the open road on my Harley...

Overview Reviews (94) Inventory (174)

Dealership Experience

19 yrs, 6 mos

Industry Experience

44 yrs, 6 mos

Languages Spoken

English

4.7

94 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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94 Reviews of Mikell Johnson

October 05, 2026

Dealership Rating

Employee Rating

Took 3 Hours with scheduled appointment to oil change? that was away to long!! No that was away to long!! No More

by peijing

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

Oct 06, 2026 -

Santa Cruz Toyota responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to contact me. - Simon Bachir, General Manager, simonb@santacruztoyota.com

October 03, 2026

Dealership Rating

Employee Rating

Nothing wrong with my seatbelt when I arrived. Now I have to replace it when I get home Now I have to replace it when I get home More

by dennis.johnson0

Verified Customer

Recommend Dealer

Other Employees Tagged: Mikell Johnson

Oct 05, 2026 -

Santa Cruz Toyota responded

We are sorry that you were less than satisfied with your experience. If you would like to discuss further, please reach out to me. – Simon Bachir, General Manager, simonb@santacruztoyota.com

October 02, 2026

Dealership Rating

Employee Rating

Mikell Johnson is an excellent advisor. He did a great job! He kept me updated throughout the process He did a great job! He kept me updated throughout the process More

by Jim

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Juan Cardenas, Mark Moulthrop

Oct 02, 2026 -

Santa Cruz Toyota responded

Your note about Mikell’s consistent updates highlights how our team approaches service communication. Hearing that he did a great job during your Toyota Tacoma service means a lot to our service team.

September 29, 2026

Dealership Rating

Employee Rating

Please stop bothering me with requests for feedback One two three four five six seven two three four five six seven More

by pdennis13175

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

Sep 29, 2026 -

Santa Cruz Toyota responded

Thank you for sharing this with us. We will pass your feedback along to our team!

September 27, 2026

Dealership Rating

Employee Rating

Mikell explained process well and I am happy with the service my car received. Done service my car received. Done More

by gvillema

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

Sep 27, 2026 -

Santa Cruz Toyota responded

Your remarks about Mikell’s clear explanations illustrate how our service department values transparency. Knowing you’re pleased with the service on your Avalon means a lot to us.

September 27, 2026

Dealership Rating

Employee Rating

Easy to make appointment for oil change/fluids/tire rotation and new front brakes after 136,000 miles on a hybrid. Honored the online SantaCruz Toyota coupons. Quality service, below estimate and ready rotation and new front brakes after 136,000 miles on a hybrid. Honored the online SantaCruz Toyota coupons. Quality service, below estimate and ready on time! Excellent experience with friendly staff and positive atmosphere. Thank you More

by soldman2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

Sep 27, 2026 -

Santa Cruz Toyota responded

Your RAV4 Hybrid is in great hands. We’re pleased we could honor your online coupons and complete the oil change, fluid service, tire rotation, and front brake work on schedule and below estimate. Hearing that our friendly staff and positive atmosphere made your visit excellent means a lot to us.

September 26, 2026

Dealership Rating

Employee Rating

Great customer service. I sure wish the sales department would stop bugging me with offers to buy back my 2023 Rav4 Prime. I'm not giving it up. I sure wish the sales department would stop bugging me with offers to buy back my 2023 Rav4 Prime. I'm not giving it up. More

by clandel

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 28, 2026 -

Santa Cruz Toyota responded

Thank you for the feedback! We will pass this along to our team.

September 26, 2026

Dealership Rating

Employee Rating

Great customer's service Great customer service and great people working on the service department Profesional people working on the service department Profesional More

by mereavalos

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

Sep 26, 2026 -

Santa Cruz Toyota responded

Our service team enjoyed servicing your Toyota Camry. Knowing you found our team professional and attentive means a lot to us.

September 25, 2026

Dealership Rating

Employee Rating

Very professional, knowledgable, didn't make me wait around all day!! Explained things well...?? Pleasant visit! See ya next time! around all day!! Explained things well...?? Pleasant visit! See ya next time! More

by debspetcare

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

Sep 25, 2026 -

Santa Cruz Toyota responded

Hearing that you found our service prompt and informative and enjoyed your visit means a lot to our service team. Mikell is pleased we could explain things thoroughly and get your RAV4 back on the road without a long wait.

September 19, 2026

Dealership Rating

Employee Rating

The best ever Will go back again when the need arises Love the coffee lounge Love the coffee lounge More

by dbarnettej

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

Sep 19, 2026 -

Santa Cruz Toyota responded

Knowing that you consider our service the best ever means a lot to us. We’re glad you enjoyed the coffee lounge and look forward to welcoming you back for RAV4 service whenever the need arises.

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