Mikell Johnson
Mikell Johnson at Santa Cruz Toyota

Mikell Johnson | Page 2

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

Contact Me
4.7
87 Reviews

Family man who likes fishing , camping , and just spending time with my family / & friends. oh and occasionally you might find me on the open road on my Harley...

Dealership Experience

19 yrs, 5 mos

Industry Experience

44 yrs, 5 mos

Languages Spoken

English English

4.7

87 Reviews

Write a Review

87 Reviews of Mikell Johnson

September 26, 2026

Dealership Rating
Employee Rating

Great customer's service Great customer service and great people working on the service department Profesional More

by mereavalos
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Sep 26, 2026

Santa Cruz Toyota responded

Our service team enjoyed servicing your Toyota Camry. Knowing you found our team professional and attentive means a lot to us.

September 25, 2026

Dealership Rating
Employee Rating

Very professional, knowledgable, didn't make me wait around all day!! Explained things well...?? Pleasant visit! See ya next time! More

by debspetcare
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Sep 25, 2026

Santa Cruz Toyota responded

Hearing that you found our service prompt and informative and enjoyed your visit means a lot to our service team. Mikell is pleased we could explain things thoroughly and get your RAV4 back on the road without a long wait.

September 19, 2026

Dealership Rating
Employee Rating

The best ever Will go back again when the need arises Love the coffee lounge More

by dbarnettej
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Sep 19, 2026

Santa Cruz Toyota responded

Knowing that you consider our service the best ever means a lot to us. We’re glad you enjoyed the coffee lounge and look forward to welcoming you back for RAV4 service whenever the need arises.

September 18, 2026

Dealership Rating
Employee Rating

Everyone was friendly, professional, and helpful throughout the process. I felt welcomed and appreciated, and I would definitely recommend them to others. More

by lisaquintero1
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Sep 18, 2026

Santa Cruz Toyota responded

It was our pleasure to service your Toyota Corolla and make you feel welcomed and supported throughout the process. Knowing you’d recommend us means a lot to our service department.

September 17, 2026

Dealership Rating
Employee Rating

I love coming into the dealership! Everyone is friendly and helpful. I truly enjoyed my experience with Mikel Johnson and Leah who also works at the service desk. Both provided excepti More

by hannahsnyder9999
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Sep 17, 2026

Santa Cruz Toyota responded

Knowing that you find our service desk welcoming and supportive is rewarding. We’re grateful for your kind words about Mikell and our service department while working on your Toyota Corolla.

September 16, 2026

Dealership Rating
Employee Rating

When I arrived at the dealership, I was told that my car would take 2-2 1/2 hours to be done so i decided to wait. I arrived at 9 am and got my car finished at 1:30 pm. I went up to the front desk of the gu More

by pacheco66francisco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Hunter Jacob

Sep 17, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share this with us! Please know this is not the level of service we expect from our team or the experience we want for our customers, and we apologize. I would like to speak with you so we can correct this. Please reach out at your earliest availability! - Simon Bachir, General Manager, simonb@santacruztoyota.com

September 09, 2026

Dealership Rating
Employee Rating

I have been to Santa Cruz Toyota twice and both times the experience was exceptional. More

by nancykorach
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Sep 09, 2026

Santa Cruz Toyota responded

Knowing that you found our service on your Toyota Avalon exceptional both times means a lot to our team. Mikell and our service team appreciate you coming back and look forward to assisting you again.

September 09, 2026

Dealership Rating
Employee Rating

Mikel was one of the most wonderful and patient service person I have ever met with. He is an asset to Santa Cruz Toyota. More

by shirleyhennig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles the driver

Sep 09, 2026

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

September 04, 2026

Dealership Rating
Employee Rating

Mikell knew the problem right away, got the job done and sent pictures. He did a great job. My only problem was that my license plate in the front was bent like it had gotten caught on something and I know More

by sholsenrn
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Sep 08, 2026

Santa Cruz Toyota responded

Thank you so much for the great review! Our team truly enjoyed having you here, and we wish you many happy and safe miles. See you next time!

September 03, 2026

Dealership Rating
Employee Rating

Great No Great Great Great Great Great Great Great Great Great Great Great Great Great More

by davidlandrade
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Sep 03, 2026

Santa Cruz Toyota responded

Thank you for the five-star rating. We’re glad you had a great experience with the service on your Toyota 4Runner.

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