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Mikell Johnson

Overview Reviews (52) Inventory (164)

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Mikell Johnson

Mikell Johnson | Page 3

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

Family man who likes fishing , camping , and just spending time with my family / & friends. oh and occasionally you might find me on the open road on my Harley...

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4.7

52 Reviews

Family man who likes fishing , camping , and just spending time with my family / & friends. oh and occasionally you might find me on the open road on my Harley...

Overview Reviews (52) Inventory (164)

Dealership Experience

19 yrs, 2 mos

Industry Experience

44 yrs, 2 mos

Languages Spoken

English

4.7

52 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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52 Reviews of Mikell Johnson

March 25, 2026

Dealership Rating

Employee Rating

Always good. Mikell he's a really decent friendly guy, who knows what he's doing and explains it well. He does a thorough job, follows up if necessary and keeps y Mikell he's a really decent friendly guy, who knows what he's doing and explains it well. He does a thorough job, follows up if necessary and keeps you informed at every step. I trust him implicitly and I always found the service at the dealers to be excellent. Bought the car here, and I've always had Serviced here. I fully expect to continue doing that. Thank you. More

by JBW

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

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Mar 25, 2026 -

Santa Cruz Toyota responded

Thank you for trusting Mikell and our team with your Toyota Prius service over the years. We’re glad his clear explanations and thorough follow up have kept you informed at every step. We look forward to continuing to care for your Prius.

March 03, 2026

Dealership Rating

Employee Rating

I took my car in for an 40K mile service. The staff was Easy to work with. The car was done in the time quoted. VERY Competent service department. The staff was Easy to work with. The car was done in the time quoted. VERY Competent service department. More

by phil.marla

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Giselle Aviles, Jerry Chavez, Lea Clarke, Kylie Cano, Lesly Silva Ramirez

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Mar 04, 2026 -

Santa Cruz Toyota responded

Thank you for your business, Phil! Our team enjoyed assisting you, and we look forward to your next visit.

February 14, 2026

Dealership Rating

Employee Rating

very fast and courteous service in terms of habdlung a tire issue that i was hacinh tire issue that i was hacinh More

by r_c_kim

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 16, 2026 -

Santa Cruz Toyota responded

Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again!

February 09, 2026

Dealership Rating

Employee Rating

Knowledgeable and thorough. Timely, catches mistakes, easy to schedule. We've been customers for a very long time. Timely, catches mistakes, easy to schedule. We've been customers for a very long time. More

by hanson1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

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Feb 10, 2026 -

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

February 09, 2026

Dealership Rating

Employee Rating

Maintenance Everything was great! Mikell kept me updated as needed. Got a new cabin filter and my tires rotated as well as the oil change. Mikell kept me updated as needed. Got a new cabin filter and my tires rotated as well as the oil change. More

by rachel.termini

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

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Feb 10, 2026 -

Santa Cruz Toyota responded

Thank you so much for the outstanding review and your business! Our team enjoyed having you here, and we hope to see you again.

February 01, 2026

Dealership Rating

Employee Rating

Easy to make an appointment, car was ready after 2 or 3 hours. I will come back in a few months hours. I will come back in a few months More

by ptiemann_2000

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

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Feb 02, 2026 -

Santa Cruz Toyota responded

Thank you so much for the outstanding rating! Our team enjoyed having you here, and we look forward to your next visit.

January 29, 2026

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Employee Rating

I wrote a complaint on Monday, Jan 26 (on your website) and to date no response apart from asking me to complete this survey. Very disappointed!!! and to date no response apart from asking me to complete this survey. Very disappointed!!! More

by Marcmorabia

Verified Customer

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Service Time

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Jan 30, 2026 -

Santa Cruz Toyota responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to contact me. - Simon Bachir, General Manager, simonb@santacruztoyota.com

January 21, 2026

Dealership Rating

Employee Rating

Very helpful and pleasant. Would definitely recommend for anyone that needs help with there car. Would definitely recommend for anyone that needs help with there car. More

by norcaltsi

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 21, 2026 -

Santa Cruz Toyota responded

We appreciate the review and recommendation! We hope to see you again.

January 05, 2026

Dealership Rating

Employee Rating

Great fast service Mikell was efficient and emplaned my car needs. Car was done within an hour car needs. Car was done within an hour More

by Wcg141

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

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Jan 06, 2026 -

Santa Cruz Toyota responded

We appreciate the feedback and your business! Come on back to see us.

December 31, 2025

Dealership Rating

Employee Rating

Great service have been a customer for decades Richard went above and beyond in teaching my wife how to use the car's features went above and beyond in teaching my wife how to use the car's features More

by dmacwha

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mikell Johnson

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Dec 31, 2025 -

Santa Cruz Toyota responded

Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again!

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