Mikell Johnson | Page 3

Everyone was friendly, professional, and helpful throughout the process. I felt welcomed and appreciated, and I would definitely recommend them to others. throughout the process. I felt welcomed and appreciated, and I would definitely recommend them to others. More

by lisaquintero1 Verified Customer Verified Customer

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I love coming into the dealership! Everyone is friendly and helpful. I truly enjoyed my experience with Mikel Johnson and Leah who also works at the service desk. Both provided excepti Everyone is friendly and helpful. I truly enjoyed my experience with Mikel Johnson and Leah who also works at the service desk. Both provided exceptional service. More

by hannahsnyder9999 Verified Customer Verified Customer

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When I arrived at the dealership, I was told that my car would take 2-2 1/2 hours to be done so i decided to wait. I arrived at 9 am and got my car finished at 1:30 pm. I went up to the front desk of the gu would take 2-2 1/2 hours to be done so i decided to wait. I arrived at 9 am and got my car finished at 1:30 pm. I went up to the front desk of the guy who had helped me but he was nowhere to be seen. We saw him come back in and we made eye contact, however the gentleman decided to go and chat with someone else while he saw us waiting since we took the initiative to go and ask since we saw the paperwork waiting on his desk. Not only did he not come assist us after seeing us, another gentleman named Mikell went out of his way to assist. I appreciate him for helping us out however it still isn’t right that someone had to go out of their way and help us. Also other people had the workers go up and give them updates but the guy that helped us out initially never did that, we waiting almost double the time he estimated and never once even came up to tell us it would take longer. More

by pacheco66francisco Verified Customer Verified Customer

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I have been to Santa Cruz Toyota twice and both times the experience was exceptional. experience was exceptional. More

by nancykorach Verified Customer Verified Customer

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Mikel was one of the most wonderful and patient service person I have ever met with. He is an asset to Santa Cruz Toyota. person I have ever met with. He is an asset to Santa Cruz Toyota. More

by shirleyhennig Verified Customer Verified Customer

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Mikell knew the problem right away, got the job done and sent pictures. He did a great job. My only problem was that my license plate in the front was bent like it had gotten caught on something and I know sent pictures. He did a great job. My only problem was that my license plate in the front was bent like it had gotten caught on something and I know it wasn't like that when I dropped it off, so I'm having a hard time getting him back to where it's supposed to be and I have to order a new vanity plate holder which is a bummer, but things happen, wish they would've tried to take care of it because it was obvious. More

by sholsenrn Verified Customer Verified Customer

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Great No Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great More

by davidlandrade Verified Customer Verified Customer

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Very easy going experience and I enjoyed how simple everything was. No complaints. Can't wait for the next one ??. everything was. No complaints. Can't wait for the next one ??. More

by jeff_dasilva Verified Customer Verified Customer

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Everyone is very friendly and professional always asking if I need help, and the courtesy shuttle drivers are also friendly and talkative which makes the ride go by quicker. if I need help, and the courtesy shuttle drivers are also friendly and talkative which makes the ride go by quicker. More

by declined6 Verified Customer Verified Customer

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Very professional Explained what needed to happen in next service and when I need to come back service and when I need to come back More

by smeltking54 Verified Customer Verified Customer

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