Mikell Johnson | Page 6

Fast, efficient, friendly. Courtesy rides were quick and cordial. Mikell was both professional and funny as were the courtesy drivers. Courtesy rides were quick and cordial. Mikell was both professional and funny as were the courtesy drivers. More

by Evanmatthewcox Verified Customer Verified Customer

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I have come back every 5,000 miles because you at Toyota keep my RAV4 running without incident. Mike always has the car serviced in a timely manner - I bring a book and like your coffee and waiting area. keep my RAV4 running without incident. Mike always has the car serviced in a timely manner - I bring a book and like your coffee and waiting area. So far it’s been 120,000 miles without problems on the road. A great car, and great service. More

by ted.hoffman Verified Customer Verified Customer

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This dealership is excellent! The staff treats the customers courteously and respectfully. They do what they can to be helpful, whether it be providing a shuttle ride, or simply a The staff treats the customers courteously and respectfully. They do what they can to be helpful, whether it be providing a shuttle ride, or simply accommodating a walk-in customer. I always look forward to my next service appointment with them. More

by aladdyn14 Verified Customer Verified Customer

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Santa cruz toyota is a very professional dealership. They have taken care of my car and it’s also a very pleasant place to visit while you’re waiting for your car. The service associates are also knowl They have taken care of my car and it’s also a very pleasant place to visit while you’re waiting for your car. The service associates are also knowledgeable and friendly. More

by bkjtennis Verified Customer Verified Customer

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Knowledge staff at this location, clear communication with regard to services needed and future recommendations, great shuttle service, friendly and consistent with regard to services needed and future recommendations, great shuttle service, friendly and consistent More

by Da1 Verified Customer Verified Customer

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Mike was very profesional and so did your service department. They were able to be in. Communication to the needs of my vehicle. Thank you, Angelita Lopez department. They were able to be in. Communication to the needs of my vehicle. Thank you, Angelita Lopez More

by tobitwo2008 Verified Customer Verified Customer

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Rental car desk took my reserved Tacoma away. Would not give me one. Even though there was one in a rental bay. Wanted to give me a smaller sedan either no cargo space. They finally gave me a Hig Would not give me one. Even though there was one in a rental bay. Wanted to give me a smaller sedan either no cargo space. They finally gave me a Highlander after I was going to reschedule my visit due to Devon’s interaction with the rental desk. Young woman at rental desk was very incompetent. Next day I went to put my trailer hitch on rental, I realized I could not do my tasks since there was not a receiver, as you know that’s why a like or close to like is why I reserved a Tundra. Service.. service called said truck ready. It wasn’t, I had to return a few days later after it was completed. Lack of clear communication with service. The customer service with scheduling as each other covers each others shifts aren’t all on the same page as far as each others clients regards. All in all your group always takes care of us well but more hiccups this time than in the past. We are grateful for what you do, I’m just giving you feedback as do you can smooth out the bumps! More

by Steve Nichols Verified Customer Verified Customer

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I like it bought the last 3 cars from there. People are friendly knowledgeable hard working. Its Santa Cruz cant go wrong. However, just like most things, after living here 25 years your bound t People are friendly knowledgeable hard working. Its Santa Cruz cant go wrong. However, just like most things, after living here 25 years your bound to have a few bad experiences. None of which happened recently. More

by abk24 Verified Customer Verified Customer

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