Mikell Johnson
Mikell Johnson at Santa Cruz Toyota

Mikell Johnson | Page 6

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

Contact Me
4.7
94 Reviews

Family man who likes fishing , camping , and just spending time with my family / & friends. oh and occasionally you might find me on the open road on my Harley...

Dealership Experience

19 yrs, 6 mos

Industry Experience

44 yrs, 6 mos

Languages Spoken

English English

4.7

94 Reviews

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94 Reviews of Mikell Johnson

May 29, 2026

Dealership Rating
Employee Rating

Everyone was excellent The staff was professional and friendly. The shuttle was extremely convenient - thanks More

by crimsonballoons
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

May 29, 2026

Santa Cruz Toyota responded

We appreciate your praise for our professional and friendly team. We’re glad the shuttle service made your visit more convenient. Mikell looks forward to assisting you with your Toyota again anytime.

May 27, 2026

Dealership Rating
Employee Rating

Good service You charge too much for alignments You should have a cheaper price if you don’t have to adjust the tears. More

by Ron Maysenhalder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lea Clarke

May 28, 2026

Santa Cruz Toyota responded

Thank you for the great review and your business! Our team truly enjoyed having you here, and we wish you all the best. See you next time!

May 27, 2026

Dealership Rating
Employee Rating

Mikell was courteous, friendly, and professional. I love that I was able to get an appointment the day I wanted More

by lisadorrpozos
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

May 27, 2026

Santa Cruz Toyota responded

Thank you for noting Mikell’s friendly and professional care during your Toyota RAV4 appointment. We’re glad we could schedule you on the day you preferred. We appreciate you trusting our team with your vehicle.

May 05, 2026

Dealership Rating
Employee Rating

Prompt helpful Everyone was friendly helpful and nice. I was able to delay pickup till Saturday morning missing Friday evening traffic More

by furiakaren
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

May 05, 2026

Santa Cruz Toyota responded

It’s wonderful to hear the team was prompt and friendly. We’re glad Mikell could arrange a Saturday morning pickup for your Toyota Venza so you could avoid Friday evening traffic. Thank you for trusting us with your service needs.

May 01, 2026

Dealership Rating
Employee Rating

Excellent customer service. Phil and his team went above and beyond to take care of my vehicle. Very explanatory in educating me on what and why services were needed. Vehicle is More

by Eric_marinelli
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

May 01, 2026

Santa Cruz Toyota responded

It’s great to hear Mikell and our service team provided clear explanations and got your Lexus running like new. We appreciate your recommendation.

April 28, 2026

Dealership Rating
Employee Rating

Everyone was friendly and efficient. The car was ready quickly and like the opportunity for a shuttle! More

by aquawmn20049
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2026

Santa Cruz Toyota responded

We’re thrilled to hear everyone was welcoming and that your Toyota Corolla Cross Hybrid was ready so quickly. Mikell is glad the shuttle option made things easier. Let us know anytime we can help again.

April 26, 2026

Dealership Rating
Employee Rating

Service Dept helpful on phone to make appt. Greeted as soon asI arrived! Mikell did a great job, explained everything and had my service done efficiently while I waited. Mikell is a trusted adv More

by soldman2
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Apr 26, 2026

Santa Cruz Toyota responded

Thank you for recognizing Mikell and our service team. We’re glad the scheduling process went smoothly, that you were welcomed right away, and that Mikell’s clear explanations and efficient work made your Toyota RAV4 Hybrid service a breeze. We look forward to continuing this personalized experience with you.

April 25, 2026

Dealership Rating
Employee Rating

Complete satisfied with Mikell and Toyota fast service. Tundra purchased from Santa Cruz Toyota tin 2002and now has 97,000 miles on it and all service thru SC Toyota. Must be doing something right. Ber More

by bertbly
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Apr 27, 2026

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

April 24, 2026

Dealership Rating
Employee Rating

Mikell , did a great job getting my Tundra serviced and back to me on time on a very busy day . More

by jcesf1
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2026

Santa Cruz Toyota responded

Thank you for the five-star review. We’re glad Mikell got your Toyota Tundra serviced and returned on time during a busy day. We look forward to assisting you again soon.

April 17, 2026

Dealership Rating
Employee Rating

Was at first denied my 1 yr oil change under Toyota Care due to low mileage. Finally got approval from a manager. Oil must be changed every year according to Toyota. Upsetting to have to stand there and tr More

by ktbcruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 20, 2026

Santa Cruz Toyota responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to contact me. - Simon Bachir, General Manager, simonb@santacruztoyota.com

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