Mikell Johnson
Mikell Johnson at Santa Cruz Toyota

Mikell Johnson | Page 5

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

Contact Me
4.7
94 Reviews

Family man who likes fishing , camping , and just spending time with my family / & friends. oh and occasionally you might find me on the open road on my Harley...

Dealership Experience

19 yrs, 6 mos

Industry Experience

44 yrs, 6 mos

Languages Spoken

English English

4.7

94 Reviews

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94 Reviews of Mikell Johnson

July 11, 2026

Dealership Rating
Employee Rating

The service and convenience of Toyota Santa Cruz is undeniable. From making an appointment to quick attention upon arrival, to follow through, it was smooth. My favorite feature is the availability to More

by becadams5678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Norton

Jul 11, 2026

Santa Cruz Toyota responded

Thank you for noting how seamless the appointment process and follow-up were, especially with weekend service. We’re happy we could make maintenance convenient for your Hyundai. We appreciate you sharing your feedback.

July 09, 2026

Dealership Rating
Employee Rating

I always am treated with respect and everyone is professional. The good coffee and pastries in the mornings are something I appreciate each time I am there. It usually a quiet place to read while I More

by asmallcircle
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Jul 09, 2026

Santa Cruz Toyota responded

We’re pleased that our team’s respectful and professional service has made your RAV4 visits enjoyable. It’s wonderful to know you appreciate the morning coffee, pastries, and the clean, quiet waiting area. Mikell will share your suggestion about bringing back the car wash with everyone.

June 21, 2026

Dealership Rating
Employee Rating

The service representative really went above and beyond in suggesting the best options for me at my 30,000 mile check More

by kali.m.campbell
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Jun 21, 2026

Santa Cruz Toyota responded

It’s wonderful to hear Mikell could guide you through the best options for your Camry’s 30,000-mile check. Thank you for trusting our team with your Toyota’s care. We look forward to supporting you on your next visit.

June 17, 2026

Dealership Rating
Employee Rating

Mikell was very nice & helpful, the work was done quickly, & the waiting room was pleasant. More

by kristine.louise.g
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Jun 17, 2026

Santa Cruz Toyota responded

Thank you for the 5-stars! We will see you next time.

June 13, 2026

Dealership Rating
Employee Rating

Easy, quick, great customer service Informed of what services were needed beforehand and you ca opt out of what you don't want More

by jenng1515
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Jun 13, 2026

Santa Cruz Toyota responded

It’s great to hear that servicing your Toyota RAV4 Hybrid was efficient and that you felt fully informed. Mikell is pleased the option to decline services you didn’t need was clear and helpful. Thank you for the 5-star review!

June 13, 2026

Dealership Rating
Employee Rating

They're very professional, and they took care of me Well, I've always had a good experience with Toyota Service so they were up to par again More

by russellbrad2
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Jun 13, 2026

Santa Cruz Toyota responded

Glad to know our Toyota team delivered the professional care you expect. Mikell is thrilled that you’ve had consistently positive experiences with our service. We appreciate your loyalty and look forward to assisting with your vehicle again.

June 06, 2026

Dealership Rating
Employee Rating

Mikell was very helpful and personable. But you didn't have the part in stock that my 4Runner needed ( A gas cap) to keep my Check Engine / Take Your vehicle to a Dealership More

by burnettjeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Jun 08, 2026

Santa Cruz Toyota responded

Thank you so much for the feedback and your business. Our team is here for any future needs. See you next time!

June 06, 2026

Dealership Rating
Employee Rating

Excellent customer service Prompt and efficient service Very convenient Reliable and affordable Great having a shuttle More

by minimacmoore
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Jun 06, 2026

Santa Cruz Toyota responded

Thank you for sharing your experience with your Toyota 86. We’re glad our team, including Mikell, could provide prompt, reliable service and a convenient shuttle option. We look forward to assisting with your next maintenance visit.

June 05, 2026

Dealership Rating
Employee Rating

Very patient, friendly, and informative! The service charge was a bit more expensive than unexpected. So he helped me come up with something that was tailored to my needs at the time. He was More

by Silva.mercey
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Jun 06, 2026

Santa Cruz Toyota responded

We’re delighted Mikell took the time to outline factory protocol and tailored service options for your Toyota Sienna. We’re glad the approach addressed your needs effectively. Thank you for trusting us with your vehicle.

May 30, 2026

Dealership Rating
Employee Rating

Listened to concerns and work done on a timely basis. Mike is excellent. Thank you More

by beachers
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

May 30, 2026

Santa Cruz Toyota responded

Thank you for sharing your feedback on the timely service of your Toyota. Mikell is delighted his attention addressed your concerns. We look forward to assisting you again.

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