- faye r
Milena was so helpful!! She got me in on time and kept me apprised as I waited. I am looking forward to working with her again.
"Great car buying experience"
Just bought our 3rd Hereitage Subaru. Jon Waugh was a great salesman! We got the car we wanted and he made sure everything went smoothly. Really appreciate Milton’s help closing the deal on a number I liked, and also Milena’s recommendation to work with Jon.
Nice job by my salesman matt streete. He listened to my goals. Did a nice job following up. Nice job balancing attentiveness and not too much contact. He called me as soon as the heritage recieved the car i wanted. He’s a car guy and was able to show me the car in an informed way- and to compate the wrx with competitors-gti, etc. got a fair price for the car. Finance did a nice job explaining some of the other offers-extended service, 4n1 assurance plan. The car is a gift for my daughter- so i opted for both of these “add ons”. Popped a tire on the way home. Replaced under the service program the next morning. Melena, the customer serice rep worked hard to get it done quickly. I live in mt. Airy- was a bit further drive to owings mills- either there doing an exceptional job at this dealership or subaru is better customer service than the competition. Noticeable friendly staff. Nice job heritage subaru owings mill! Thanks phil r
Other Employees Tagged:
, Gentleman in parts- did not get his name- sold me a jacket and wheel locks. Personable, friendly, knowledgable
"Great customer service "
Arrived early because of extra concerns than planned oil change. I was cheerfully received,problem was evaluated and I’m sure will be fixed.
Prompt and professional customer service
"Outstanding service team. Milena!!!"
- Nurse Lisa
s hands down, the most knowledgeable, efficient, accommodating, creative, kind and caring service expert i have ever had the pleasure of meeting.
Thsnk you Malana, for your excellent customer service!