Turner is very professional and helpful she very nice and
kniw her job very well
kniw her job very well
More
by myladyboop1124
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2024 -
Hyundai of St Augustine responded
Thank you for the kind words and 5 star rating. We sincerely thank you for your loyalty to Hyundai of St. Augustine.
Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine
I love the new location!
Mirena is professional and so positive. She made sure that I was able to receive all of my maintenance and still be out in time to have lunch with my
Mirena is professional and so positive. She made sure that I was able to receive all of my maintenance and still be out in time to have lunch with my longtime friends. The dealership is so clean and a pleasure to wait in while my car is being serviced.
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by jdhafner
Verified Customer
Verified Customer
Service Price Transparency
Mar 31, 2024 -
Hyundai of St Augustine responded
Thank you so much for the kind words and 4 star rating. I am glad to hear you enjoy working with Mirena, she is a valuable member of our team. We look forward to working hard and smarter everyday to continue to improve and provide you a 5 star experience on your next visit. We sincerely appreciate your loyalty to Hyundai of St. Augustine.
Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine
Great new location.
The waiting area is much nicer than the old place. Service was fast.
The waiting area is much nicer than the old place. Service was fast.
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by slbarley
Verified Customer
Verified Customer
Other Employees Tagged:
Mirena Napier
Mar 31, 2024 -
Hyundai of St Augustine responded
Thank you so much for the kind word and 5 star rating. We will continue to work harder and smarter to improve the experience for our valued guests such as yourself. We sincerely appreciate your loyalty to Hyundai of St. Augustine.
Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine
The new facility is easy to get to, very clean and has a
very comfortable waiting area.
very comfortable waiting area.
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by marcb1259
Verified Customer
Verified Customer
Service Price Transparency
Mar 29, 2024 -
Hyundai of St Augustine responded
Thank you so much for the kind words and 4 star rating. My team and I will work continuously everyday to improve the experience for you and our valued guests. We sincerely appreciate your loyalty to Hyundai of St. Augustine.
Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine
Took care of issue day after calling w problem Was good
experience Impressed with new facility
experience Impressed with new facility
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by carolmac42
Verified Customer
Verified Customer
Other Employees Tagged:
Mirena Napier
I brought my vehicle in for an oil change, tire rotation
and regular check up. It always takes too long for an oil change, but I know this in advance. We were early for the appointment, and wound up being a
and regular check up. It always takes too long for an oil change, but I know this in advance. We were early for the appointment, and wound up being at the dealership for about an hour and a half. The distance from my home is a bit farther away, so that's why I was early. I wasn't sure how much longer the ride would be. The new building is quite nice, and the chairs in the waiting area are comfortable. The showroom is spacious and it was nice to see Randy, my original salesman for the 2016 Santa Fe Sport!
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by MBODY17
Verified Customer
Verified Customer
Other Employees Tagged:
Mirena Napier
Mar 28, 2024 -
Hyundai of St Augustine responded
Thank you for the kind words and 5 star rating. We will continue to work harder and smarter everyday to improve the guest experience. We sincerely appreciate your loyalty over the years to Hyundai of St. Augustine.
Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine
Mirena Napier is an outstanding service representative
who always takes care of my vehicle needs in a professional and timely manner. The new location is fantastic.
who always takes care of my vehicle needs in a professional and timely manner. The new location is fantastic.
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by tbhulka
Verified Customer
Verified Customer
Service Price Transparency
Mar 28, 2024 -
Hyundai of St Augustine responded
Thank you so much for the kind words and 5 star rating. I am so glad to hear you enjoy working with Mirena, she is a valuable member of our team. We appreciate your patience and understanding as we were under construction of our new facility to better serve our valued guests such as yourself. We sincerely appreciate your loyalty to Hyundai of St. Augustine.
Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine
John is GREAT driver and person,, always puts a smile on
my face, he has a great attitude
my face, he has a great attitude
More
by Hak1049
Service Price Transparency
Mar 26, 2024 -
Hyundai of St Augustine responded
Thank you so much for the kind words and 5 star rating. I am glad to hear you enjoy spending time with John, he is a valuable member of our team. We sincerely appreciate your loyalty to Hyundai of St. Augustine.
Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine
much longer drive.
. busier area waiting too long with an appointment for an oil change
. busier area waiting too long with an appointment for an oil change
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by DERPLA115
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2024 -
Hyundai of St Augustine responded
My sincere apologies that your wait time was longer than expected. I appreciate you bringing this to my attention so that may team and I may review our processes and find ways to be more efficient. Our goal at Hyundai of St. Augustine is to work harder and smarter everyday to improve the experience for our valued guests such as your self. I sincerely appreciate your understanding as we grow as an organization.
Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine
Mar 24, 2024 -
Hyundai of St Augustine responded
My sincere apologies for the level of service you received from our team. That wait time is unacceptable and not in line with our company policies and procedures. We appreciate you providing this valuable feedback so that my team and I may review where the breakdown in our processes took place and how we can prevent this from happening in the future. We strive to continuously improve on a daily basis to better serve our valued guests. We appreciate your understanding as we grow as an organization.
While it doesn't excuse the poor service you received, I would like to issue you an online gift card as a gesture of goodwill. What would be the best email address to send your gift card to and what is the first and last name you would like on the card (this is a private response and will not be seen by the public.)
Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine
It took a couple tries figuring out what was actually
wrong with my car but all in all, they went over every possibility and it seems we found the issue and it’s been fixed. The staff at Hyundai St.Augus
wrong with my car but all in all, they went over every possibility and it seems we found the issue and it’s been fixed. The staff at Hyundai St.Augustine are pleasant.
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by shannonhays94
Verified Customer
Verified Customer
Service Price Transparency
Mar 22, 2024 -
Hyundai of St Augustine responded
Thank you for the 5 star rating. I am glad to hear that the team was able to address your concerns, although we apologize it took longer than expected to diagnose your vehicle. We will work continuously everyday to improve our organization in everyway to better serve our valued guests such as yourself. We sincerely appreciate your loyalty to Hyundai of St. Augustine.
Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine
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