Misha Supica | Page 9

Service pick-up and delivery - Misha Supica Misha picked up my for service and returned it within 6 hours. He was careful to sanitize it inside and out before returning the keys to me. This serv Misha picked up my for service and returned it within 6 hours. He was careful to sanitize it inside and out before returning the keys to me. This service was valuable to me as a senior citizen staying at home during the COVID crisis. The car looks great. Thank you! More

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Great car pick up, service and delivery Having the option for my car picked up and delivered back to my house once the servce was completed is extremely helpful for me as a senior citizen. Having the option for my car picked up and delivered back to my house once the servce was completed is extremely helpful for me as a senior citizen. Both Duane and Misha are an excellent team. Duane called prior to the scheduled pick up time to confirm the type of service I had requested. Misha also called to tell me when would be arriving to pick up my car . Misha is extremely professional and is a wonderful representative for Toyota. He is very customer oriented, friendly, and clearly has high standards for excellent service. COVID 19 CDC procedures for sanitizing my car, including keys were excellent. Duane also was very service oriented; repair needs were explained clearly, including cost. I hope Rudy Luther Toyota continues the car pick up and delivery service as an option beyond the COVID-19 experience. More

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Loved having car picked up and delivered back to get regular Very pleased with Misha. He picked up and returned my car with promptness. My only concern was trying to pay so my car could be delivered. When I ca Very pleased with Misha. He picked up and returned my car with promptness. My only concern was trying to pay so my car could be delivered. When I called and was transferred to cashier I got no answer (3 times). On my 4th call I asked receptionist if anyone was at cashier desk. She called them to say I was calling and then transferred me. They answered. More

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First Service at Rudy Luther Toyota I recently moved to the area from out of state, and this is my first experience having my 2017 Prius serviced by Rudy Luther Toyota. I requested to h I recently moved to the area from out of state, and this is my first experience having my 2017 Prius serviced by Rudy Luther Toyota. I requested to have my car picked up, and this was such a convenience. Micha Supica came to my house and picked up my car, and he was incredibly prompt, friendly and professional. Mark Pua was also excellent, and the service was surprising quick (and the charge was reasonable). I give both Micha and Mark very high ratings, and I will definitely return to Rudy Luther Toyota. More

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35,000 mile checkup Misha was so polite and while he was in our driveway wiped down all car surfaces he had touched while driving my Toyota RAV4 4 back to me. Misha was so polite and while he was in our driveway wiped down all car surfaces he had touched while driving my Toyota RAV4 4 back to me. More

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Pickup and delivery I used the new concierge service for the first time. Communication from the shop, and from the driver, Misha, was excellent. He sanitized everything I used the new concierge service for the first time. Communication from the shop, and from the driver, Misha, was excellent. He sanitized everything he had touched, after he returned the car. The electronic payment for services, prior to delivery, was easy to navigate, and went through with no hassles. I will use this service again when the need arises. More

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Excellent service I originally scheduled an appointment online for a door-to-door pick-up/drop-off service due to COVID-19. I was informed by text a couple of hours bef I originally scheduled an appointment online for a door-to-door pick-up/drop-off service due to COVID-19. I was informed by text a couple of hours before the appointment that they wouldn't be able to pick up my car as my house is outside their service area (> 12 miles, I am 17). I was a bit irritated and told them that their service radius is not stated clearly on their website. I went ahead and canceled the appointment thinking I would reschedule it later or choose a different dealership. However, Kong Yang texted me back to admit that their website wasn't clear on that point and offered to pick up my car at the originally scheduled time. Eric Hagen was my service advisor and did a nice job keeping me updated on my vehicle's status. Misha was the one who picked up and dropped off my car. He apologized for any inconvenience and was extremely courteous and nice to work with. He also sanitized it thoroughly before handing the vehicle back to me. I appreciate everyone's proactive and customer-centric approach to making sure a frustrating situation was converted to a very satisfactory experience! More

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Home pick up for 50K service I had been putting off scheduling service due to covid-19, as it is our only vehicle and I wait at dealership during service. As it turned out, the h I had been putting off scheduling service due to covid-19, as it is our only vehicle and I wait at dealership during service. As it turned out, the home pick up service was excellent; on time and good communication with service advisor (Mia) and Misha the driver. Misha called before leaving dealership so I knew when to expect him, was very pleasant to talk to, and wiped down the car and keys once he returned the car. Very personable and professional. More

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Pick up was an added plus Time for service on my Camry; opted for the pickup service offered during the COVID-19 pandemic. Entered needed service on line along with an issue t Time for service on my Camry; opted for the pickup service offered during the COVID-19 pandemic. Entered needed service on line along with an issue to be addressed. Simple process. Kevin, the service writer, texted and called to confirm my needs and then afterward to review completed actions. Misha called with pickup timing and was pleasant and professional at both pick up and deliver. Wiped car with disinfectant wipe upon delivery. More

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Awesome! We have purchased several of our cars here. Nannette made purchasing a car so comfortable and she was very easy to work with. Just used the no con We have purchased several of our cars here. Nannette made purchasing a car so comfortable and she was very easy to work with. Just used the no contact concierge service pick up for routine maintenance. We were reminded the night before. Misha called before arriving, came gloved and masked. We had the remote in a baggy for him. He took the car, the dealer called when it was done, Misha called when he was on his way back. When he arrived he wiped the interior down with a bleach wipe, stood six feet from me when returning the paperwork and key. We really appreciate the concierge service and intend to continue to use this in the future. More

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