Misty Osborne
Misty Osborne at Regal Kia Lakeland

Misty Osborne | Page 27

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8
912 Reviews
4.8

912 Reviews

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912 Reviews of Misty Osborne

March 24, 2025

Dealership Rating
Employee Rating

Seevice was great, as always. I totally trust Jonathan to take care of anything in my Kia Forte. More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez , Jorge Benitez

Mar 25, 2025

Regal Kia Lakeland responded

Maria, We truly appreciate your support—thank you for the five stars! – Regal Kia

March 22, 2025

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Always great service and very convenient while waiting. I like the fact they use communication vumia text messages. Thank you! More

by SVGBEAUTY056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

Regal Kia Lakeland responded

We're delighted to hear that you appreciate the convenient service and communication via text messages at Regal Kia. Thank you for sharing your positive experience with us!

March 22, 2025

Dealership Rating
Employee Rating

Misty was great. She remembered me from last time. I like working with her. I just wish things were cheaper and I could just come in for an oil change and not find so More

by shortynrev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

Regal Kia Lakeland responded

Thank you for sharing your experience with Misty and the team at Regal Kia. We're glad to hear she made a positive impression, but we understand your concerns about pricing. Your feedback is valuable, and we'll take it into consideration as we strive to improve our services.

March 22, 2025

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The dealership was nice and the customer service was A+ and my car came back looking brand new. Thank you . More

by Santwan.mays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez, Genesis Cruz

Mar 24, 2025

Regal Kia Lakeland responded

We're delighted to hear that you had a great experience with our team at Regal Kia and that your car came back looking brand new! Thank you for the kind words, and we hope to see you again in the future.

March 21, 2025

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My service was as scheduled. Misty and the team were in contact with me throughout the process, Drop-off and pick-up were a breeze! More

by jshuler1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2025

Regal Kia Lakeland responded

We're delighted to hear that Misty and the Regal Kia team made your service experience smooth and efficient. Thanks for sharing your feedback!

March 18, 2025

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My service advisor Misty was great. Great staff, great KIA service dept. Overall great experience. More

by markydoo
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Mar 19, 2025

Regal Kia Lakeland responded

Thank you so much for this review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Mar 19, 2025

Regal Kia Lakeland responded

Mark, we appreciate your shoutout to Misty and our service team at Regal Kia. Safe travels!

March 08, 2025

Dealership Rating
Employee Rating

All went well. My only complaint was that it took 1hr and half for my service. I made an appointment, I don't know how appointments and walking in are handled. More

by alesacrawford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez

Mar 10, 2025

Regal Kia Lakeland responded

Alesa, thank you for your feedback. We're glad to hear that everything went well overall at Regal Kia and appreciate your patience regarding the wait time. We'll take this into consideration as we work on improving our service process moving forward!

March 05, 2025

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Very nice and convenient. Gets work done efficiently and timely. Gets work done correctly first time More

by llorren0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2025

Regal Kia Lakeland responded

Thank you for the positive feedback! Our Regal Kia team appreciates your support and looks forward to seeing you next time!

March 05, 2025

Dealership Rating
Employee Rating

Misty was very patient and answered all my questions. the dealership itself dropped the ball. More

by awacase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2025

Regal Kia Lakeland responded

Thank you for the review. I'm glad Misty was able to answer all your questions, but disappointed to hear that other areas of your experience didn't meet the same standards. If there are any outstanding questions or concerns that we can address for you, please feel free to contact me directly. Thanks again, Jorge Benitez - Service Lane Manager - 8633330525

February 26, 2025

Dealership Rating
Employee Rating

It took a while to get my car back ; but, I feel they did a thorough job. More

by mcarpin466
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2025

Regal Kia Lakeland responded

Thank you for sharing your experience! We appreciate your patience during your visit and hope you won't hesitate to reach out if we can be of service again in the future! - The Regal Kia Team

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