Misty Osborne
Misty Osborne at Regal Kia Lakeland

Misty Osborne

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8
759 Reviews
4.8

759 Reviews

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759 Reviews of Misty Osborne

August 22, 2025

Dealership Rating
Employee Rating

Jeremy was great and very attentive. He let me know my options and made sure my time at Kia was comfortable. Wait time wasn’t long at all and I always enjoy the waiting area and friendly More

by gomes_victoria91
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Mahr

August 21, 2025

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Fantastic service, always willing to go above and beyond for me. Only area of improvement I would recommend is better communication. There were times, more than once, where I would leave messages and never More

by NOB_REP
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 22, 2025

Regal Kia Lakeland responded

Your feedback means a lot to Misty and the team! While we're sorry about any communication hiccups, we're glad your overall experience was positive. Thank you for choosing Regal Kia and for this thoughtful review!

August 21, 2025

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I have been taking my car to Regal since I purchased it and they have been great with every visit. I would highly recommend them to anyone looking to buy or get a service. More

by lhurley69
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jorge Benitez

Aug 22, 2025

Regal Kia Lakeland responded

Thank you for being such a loyal customer and for recommending our team at Regal Kia! We appreciate your business and look forward to your next visit!

August 20, 2025

Dealership Rating
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Excellent service! !! Upon arrival I was greeted to where to go showed where to go overall an excellent experience More

by ibhurt2004
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Aug 21, 2025

Regal Kia Lakeland responded

We're happy to hear you had an excellent experience with our team! We appreciate your business and hope to see you again at Regal Kia.

August 19, 2025

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The technician was very nice but the service of the rest of the people was poor More

by BARBARAAREVALO98
Service Price Transparency
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Recommend Dealer
No
Aug 20, 2025

Regal Kia Lakeland responded

Barbara, We appreciate you leaving us your feedback and we're disappointed that you didn't have a five-star experience. Please give us a call if you have additional information that will help us improve. Thank you, Santos Rivera - Service Lane Manager - 863-340-1465

Aug 20, 2025

Regal Kia Lakeland responded

We noticed your one-star rating and are sorry to see that you had a less-than-satisfactory experience. We’d really appreciate the opportunity to learn more about what happened so we can improve. If you're willing, please reach out to us directly. Thank you, Santos Rivera - Service Lane Manager - (863) 808-1213

August 19, 2025

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The dealership was clean and well organized. The staff was very friendly and helpful. My time there was very short and my service representative was extremely helpful to me . More

by ylakelands
Service Price Transparency
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Recommend Dealer
Yes
Aug 20, 2025

Regal Kia Lakeland responded

Thank you! We’re really grateful and appreciate you taking the time to share your experience with us.”

August 14, 2025

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Misty is always very attentive to my needs as a customer and is a pleasure to work with. I really appreciate the great employees at Regal! More

by STEPHANIELRUSSELL
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jorge Benitez

Aug 15, 2025

Regal Kia Lakeland responded

We are so grateful for your business and your excellent review! We will be sure to pass your kudos over to Misty and our team. See you next time here at Regal Kia!

August 14, 2025

Dealership Rating
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We always swore that we would never buy from Regal Kia again we absolutely hated bringing our vehicle in for maintenance. Then we got Misty as our maintenance advisor and now we will never buy or have our More

by NP4LINSKIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2025

Regal Kia Lakeland responded

Thank you for sharing your positive experience with us at Regal Kia!

August 14, 2025

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I was able to bring my car in right away and it was taken care of didn't have to wait long without an appointment best service!!! More

by coescountrygirl
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 15, 2025

Regal Kia Lakeland responded

Thank you for the great feedback! We're so glad we could get your car in quickly and take care of everything without delay—even without an appointment. It's always our goal to provide the best service possible, and we truly appreciate your kind words!

August 06, 2025

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Employee Rating

Misty is very friendly and knowledgeable. She went above and beyond regular customer service to make sure I was picked up when asked. More

by tracyrickrob6
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 07, 2025

Regal Kia Lakeland responded

We are happy to hear Misty went above and beyond to assist you at Regal Kia. Thank you for your business and for sharing your feedback!

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