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Misty Osborne

Overview Reviews (677) Inventory (253)

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Misty Osborne

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Misty Osborne

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.7

677 Reviews

Overview Reviews (677) Inventory (253)

4.7

677 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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677 Reviews of Misty Osborne

May 09, 2025

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Employee Rating

I enjoy the clean car. And they vacuum the drive side for me. Thanks so much And they vacuum the drive side for me. Thanks so much More

by rkirklanda

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jorge Benitez, Srecko Bokun , Tyrin Ashley, was the one that work with on my purchase. Srecko did the finance for me. If it was not for Srecko, i would never done business with your company again. Pablo also help out my hurting heart.

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May 09, 2025 -

Regal Kia Lakeland responded

It's our privilege to serve you! Thanks for trusting Regal Kia with your vehicle. We hope to see you again next time!

May 05, 2025

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Employee Rating

I had an appointment for 3 o'clock and I got there early, And it still took over an hour and a 1/2 for an oil change and a car wash And it still took over an hour and a 1/2 for an oil change and a car wash More

by rtst77

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

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May 05, 2025 -

Regal Kia Lakeland responded

Thank you for your feedback. We apologize for the wait during your visit to Regal Kia and appreciate your patience. We'll work on improving our efficiency to better serve you next time!

May 05, 2025

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Employee Rating

Slow service turnover times even for a simple oil change, but good customer service from all employees. but good customer service from all employees. More

by morgan.plummer

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Benitez, Jorge Benitez, Jeremy Mahr, Eddie Fortune

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May 07, 2025 -

Regal Kia Lakeland responded

Thank you for your feedback! We're glad to hear that our team provided good customer service, but we apologize for the slow service turnover times. We appreciate your patience and are working on improving efficiency. If there's anything else you'd like to discuss, feel free to reach out. Thank you, Santos Rivera - Service Lane Manager - (863) 808-1213

May 03, 2025

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Employee Rating

Service agent was very personable and polite She did a great job explaining and was helpful great job explaining and was helpful More

by bkerber1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 05, 2025 -

Regal Kia Lakeland responded

Your support shines as bright as five stars! See you again soon! Thank you! - Regal Kia

May 03, 2025

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Employee Rating

Misty is fantastic. She is patient, understanding, and explains everything that needs to be worked on on my vehicle. Keeps me updated. She is patient, understanding, and explains everything that needs to be worked on on my vehicle. Keeps me updated. More

by angl7972

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 05, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that Misty provided excellent service at Regal Kia! Keeping you informed and ensuring a seamless experience is what we strive for. Thanks for sharing your feedback with us!

May 03, 2025

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Friendly staff great service. .i would highly recommend to friends and family for service and repairs .i would highly recommend to friends and family for service and repairs More

by jillburr04

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Benitez, Jorge Benitez, Jeremy Mahr

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May 05, 2025 -

Regal Kia Lakeland responded

Hi Jill! Thank you for leaving us this five-star review and for your kind words about our service team at Regal Kia! We'll see you next time!

May 02, 2025

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Employee Rating

Oil change Oil change,tire rotation car wash Great job excellent customer service Great experience On time service excellent customer service Great experience On time service More

by jplakeland

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

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May 04, 2025 -

Regal Kia Lakeland responded

Thank you for sharing your positive experience with us at Regal Kia! We're delighted to hear that our team provided excellent customer service and timely maintenance. We look forward to serving you again in the future!

May 02, 2025

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Employee Rating

He was very nice a professional I really appreciate it thank you again I back soon thank you again I back soon More

by Nonieleger

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Benitez, Jorge Benitez, Jeremy Mahr

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May 04, 2025 -

Regal Kia Lakeland responded

Thank you for choosing us! We're here if you need anything else in the future. Safe travels! - The Regal Kia Team

May 01, 2025

Dealership Rating

Employee Rating

Misty is always amazing and helpful. Communication could be better between departments. Glad detailing is up and running again. Everyone that is in contact with customers are super frien Communication could be better between departments. Glad detailing is up and running again. Everyone that is in contact with customers are super friendly. Very clean inside and out as well. I don’t mind sitting and waiting for my van. More

by vproto13

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Mahr

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May 01, 2025 -

Regal Kia Lakeland responded

Thank you for sharing your experience with us at Regal Kia! We're delighted to hear that Misty and our team have been helpful, and we appreciate your feedback on communication. Please don't hesitate to reach out the next time we can be of assistance!

April 27, 2025

Dealership Rating

Employee Rating

Jorge was very efficient and kept me well informed of service being performed. He also did a complimentary oil change. This was given after I explained my last visit and the problems I had had. service being performed. He also did a complimentary oil change. This was given after I explained my last visit and the problems I had had. More

by CALLINGAUGUST

Verified Customer

Workmanship

Service Time

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Benitez, Jorge Benitez, Jeremy Mahr

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Apr 28, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that Jorge provided efficient service and kept you informed during your visit to Regal Kia. It's great to know he went the extra mile with a complimentary oil change as well. We appreciate your feedback and look forward to serving you again! Safe travels!

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