Misty Osborne
Misty Osborne at Regal Kia Lakeland

Misty Osborne | Page 7

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8
909 Reviews
4.8

909 Reviews

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909 Reviews of Misty Osborne

January 02, 2026

Dealership Rating
Employee Rating

I don’t have words to express my gratitude for the excellent service and dedication . This is my fourth KIA with the company . Love it ! Thank you ! More

by Blanca Ortiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Schmidt, Jeff Soloj, Jeremy Mahr , John Herrick. Shane Murphy Gregg Baldwin

Jan 02, 2026

Regal Kia Lakeland responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Regal Kia Lakeland.

January 01, 2026

Dealership Rating
Employee Rating

Regal Kia is consistent, professional, and fair. They do a great job with full synthetic oil changes and rotating tires. Overall I am pleased with the quality of customer care and mechanical work. More

by kristin.bunch1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez

Jan 01, 2026

Regal Kia Lakeland responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Regal Kia Lakeland.

December 31, 2025

Dealership Rating
Employee Rating

will never darken their door again. 6 days to determine that the battery needed to be replaced at three times the cost of advance More

by simpwillyb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 05, 2026

Regal Kia Lakeland responded

I’m very sorry that you were so frustrated with the repair timeline and cost of replacing your battery. Your feedback is appreciated and will be shared with our team so we can take steps to improve our service moving forward. If you'd like to share anything further, please feel free to contact me directly. Thank you, Jeff Soloj - Service Manager - (239) 206-2854

December 19, 2025

Dealership Rating
Employee Rating

Misty is always helpful and nice she definitely knows what she is doing every time I go in. Overall service is excellent and staff is very friendly! More

by itzelmiranda100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2025

Regal Kia Lakeland responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 19, 2025

Dealership Rating
Employee Rating

Outstanding Service! !! I Always receive the Best of Care and consideration whenever I come to get the car serviced. More

by SMITHBETTY638
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Dec 19, 2025

Regal Kia Lakeland responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 18, 2025

Dealership Rating
Employee Rating

I appreciate the fast service! Oops and Misty had my car wash kind suggestion Ty. More

by RAMONAWOODWARD
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Dec 19, 2025

Regal Kia Lakeland responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Regal Kia Lakeland to be a positive one. Please don't hesitate to reach out if you need anything else.

December 17, 2025

Dealership Rating
Employee Rating

Generally good service and communication. I think the diagnostic price is way too high. This time there was a suggestion that we needed new rear brakes and I asked for pictures and then Jere More

by RICHEYM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr , Jorge Benitez

Dec 17, 2025

Regal Kia Lakeland responded

Thank you so much for your review. We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Regal Kia Lakeland to be a positive one. We apologize for the confusion regarding your brakes. Please don't hesitate to reach out if you need anything else.

December 17, 2025

Dealership Rating
Employee Rating

Clean and everyone polite Very easy to check in and had my contract there so easy in and out More

by Loliver46
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Dec 17, 2025

Regal Kia Lakeland responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Misty met your expectations. Thank you again for choosing Regal Kia Lakeland. We look forward to having you as one of our valued customers for many more years to come!

December 14, 2025

Dealership Rating
Employee Rating

I always have a great experience and the service goes above and beyond!! Thank you!! More

by slstvalladares
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 14, 2025

Regal Kia Lakeland responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 13, 2025

Dealership Rating
Employee Rating

Excellent like always. Did have and appointment, was early but Misty was at the car when I arrive. She is awesome. More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 14, 2025

Regal Kia Lakeland responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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