Misty Osborne | Page 6

Misty was very professional. She kept me updated on the progress of the service and with the details of the service performed. She kept me updated on the progress of the service and with the details of the service performed. More

by RENAEGODWIN Verified Customer Verified Customer

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Misty and all the people at the service department are great . Appreciate all they do for me. great . Appreciate all they do for me. More

by bdtownly Verified Customer Verified Customer

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It's been very frustrating with the recalls on this vehicle and Missy has made it bearable. She's very customer service-oriented and I like dealing with her very much. vehicle and Missy has made it bearable. She's very customer service-oriented and I like dealing with her very much. More

by ckspencer3 Verified Customer Verified Customer

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Misty Osborne it's excellent and do well with her customers. I had no problem I was in and out with my service. customers. I had no problem I was in and out with my service. More

by jasminelandy2nd Verified Customer Verified Customer

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I have brought my van in twice now for the passenger side vents not working. They do not blow cold air when I run the AC and they don't blow warm air when I run the heater. Both times they said they could no vents not working. They do not blow cold air when I run the AC and they don't blow warm air when I run the heater. Both times they said they could not replicate the problem so they couldn't fix it. Both times I picked up the car and started it and the problem was there. This time, when Misty said they couldn't replicate the problem I told her to tell them to run the heater and they will see it doesn't blow heat, it just blows the chilled outside air. She said 'she told them'. She could have gone out and checked for herself. Someone, anyone, easily could have simply run the heat and felt the passenger side vents. It's not difficult. My toddler grandson can do that. This is poor quality work, instead of diligent, excellent work. I live 30 minutes away. I work a lot of hours and can't just bring it back when the problem happens again. Happens again? It's happening now! It was happening when I dropped it off. Now, I have to drive an uncomfortable NEW vehicle (2025 Carnival bought in May) for another few months, until my oil change is due, and this time I WILL MAKE SURE A TECH COMES OUT TO SEE THE PROBLEM MYSELF, SINCE I CANT RELY ON ANYONE ELSE THERE. I have owned Kias and gone to Kia dealerships since 2004 and never had this happen. This is also the second problem I've had with my new Kia, which makes wonder if I have a lemon. More

by Nfarenga Verified Customer Verified Customer

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My husband passed away in May of 2015. I started taking my Soul to Regal for basic maintenance and/or issues. Started working with Misty and sometimes Jonathan. They have always treated me I started taking my Soul to Regal for basic maintenance and/or issues. Started working with Misty and sometimes Jonathan. They have always treated me with concern and respect. More

by PURPLEPETALS4429 Verified Customer Verified Customer

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Everybody on the same page. Organized and very courteous. Misty even gave me some quotes i asked her for other services. Great experience. Organized and very courteous. Misty even gave me some quotes i asked her for other services. Great experience. More

by israel.preferred Verified Customer Verified Customer

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It’s was fast and the waiting room is pleasant. Keeper me up to date on my car. Never did anything extra without asking me first! Keeper me up to date on my car. Never did anything extra without asking me first! More

by DEBBIEMS310 Verified Customer Verified Customer

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Just what I needed and quick. I especially appreciated Misty's help and perspective. My highest recommendation! I especially appreciated Misty's help and perspective. My highest recommendation! More

by mychqaplain Verified Customer Verified Customer

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Great customer service, helpful and professional Misty was great very communicative and understanding. I had a few questions about my car and misty was able to answer them effectively and efficiently. was great very communicative and understanding. I had a few questions about my car and misty was able to answer them effectively and efficiently. More

by jonesarmani20 Verified Customer Verified Customer

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