Mitchell Ladd | Page 2

It was a pleasure to work with Konnor Willard and the My Auto Import Center team. They were friendly, professional, transparent, patient and understanding of our circumstances and needs. No pressure. And we Auto Import Center team. They were friendly, professional, transparent, patient and understanding of our circumstances and needs. No pressure. And we love our new to us Audi Q5. More

by erbyarby Verified Customer Verified Customer

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They took care of everything. Very honest. I didn’t have any problems. Awesome place Very honest. I didn’t have any problems. Awesome place More

by jayla_ryann Verified Customer Verified Customer

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Mitch was amazing! Thorough communication, honest, and very professional. We have always went to other local dealers and now will be using Mitch from here on out! Also, Thorough communication, honest, and very professional. We have always went to other local dealers and now will be using Mitch from here on out! Also, Eric the business manager did such a great job explaining my financials and my awesome new warranty! Big thank you to my Auto for taking care of me! Thank you, Mitch, Eric, & Charlie! More

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Always clean, friendly, helpful and knowledgeable staff. The service is easy to schedule and performed promply. The service is easy to schedule and performed promply. More

by arichter1966 Verified Customer Verified Customer

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The buying experience at my import center was great. Everyone from the sales manager to our salesman and service department was excellent. When the time comes we will be back for our next vehicle. Everyone from the sales manager to our salesman and service department was excellent. When the time comes we will be back for our next vehicle. More

by gary.kennedy Verified Customer Verified Customer

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I really enjoyed the visit of nice, friendly and honest staff. I was given all the information needed, given to me about my car. I first seen this vehicle online and was much more satisfied in person. love staff. I was given all the information needed, given to me about my car. I first seen this vehicle online and was much more satisfied in person. love my car and appreciate the staff being so welcoming for customers. More

by nevaeh.nicole2021 Verified Customer Verified Customer

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Management and ownership do not take accountability or care about the customer and the service department is seriously incompetent. I bought a new Camry in April 2021. At my 15k service, they told me I ne care about the customer and the service department is seriously incompetent. I bought a new Camry in April 2021. At my 15k service, they told me I needed new tires. Around my 20k service, my tire pressure was reading low and I could not get the caps off so I brought it in a few hundred miles sooner. They tell me again, that my tires need to be replaced. I then noticed that they had not put air in the tires as my pressure had not changed. When I questioned this, they told me they couldn't get the caps off. They were just going to let me leave and not address it. And I did in fact leave with it not addressed. But the service manager, Javid, assured me that he would take care of this. Well, he did nothing. A few weeks later, I got in my car for work and one of my tires was at 15 psi.. I could not put air in it because I still could not get the caps off. I had it towed to the dealership. I had a small puncture in the tire. I do not know how it happened but I know that that is not the fault of the dealership. The service manager made me a deal that they would cover 2 of the tires and I would have to pay for the other 2. I was okay with that even though having to replace all of the tires at 20k was not making sense to me. The punctured tire needed to be replaced anyway. I had to have all new stems put on all of the tires and I was thankful for the extra $40/month I spend on the tire warranty because the dealership would have done nothing for me had I not had it. New tires on the car and it shakes. I have taken it back 6 times ... SIX! On October 6th at after having it back four times because of the shake since the new tires were put on, I called the owner, Scott Campbell. I left him a lengthy message explaining to him what was going on. I never heard back from him and to this day have not gotten a response. My sales guy told me of how the owner was a christian man who was a doctor and only wanted people to have a good dealership to help with their vehicle needs. I bought it hook, line and sinker. I'm the idiot. This guy doesn't care about his customers. He cannot even be bothered to return a call. I have been driving the car now for 2 months with the shake. I decided to get it appraised to see what my options were. The service manager argued with me that he just couldn't make me happy and asked what is it that I wanted. I told him that all I have ever wanted was my car to be fixed any one of the six times I brought it back. I was understanding and patient throughout. I didn't deserve this treatment. I am not a person with a lot of time and all the back and forth to the dealership was wearing on me. I broke out in tears because he was so confrontational repeating how they paid for 2 of my tires and how unheard of that is in the Toyota world. They have never paid for tires before and I should be nothing other than grateful. Then the sales manager got involved so I thought I was finally going to get some resolve. He then brought me to a guy that sells Nissan. They appraised my car that is in excellent condition (aside from the shake), at 21,500. Kelly blue book trade-in value was over $24k. I owe $20k. I have $1200 that I put down and paid another $1200 for heated seats. I have paid over $2k EXTRA in car payments along with $10k in payments. This was not a fair trade in. I explained to him that I have over $15k into this vehicle and that I was going to lose pretty badly. His snarky comment was that I have used the car this entire time. Yes, I have, but I did not sign up for a lease. AND a lease would have been MUCH cheaper. He told me that we were at a disconnect and walked me to the door. So here I sit with a car that shakes and because of that it is not in excellent condition to take and get a fair trade-in elsewhere. I assure you that I am a fair person. I am not a complainer and I do not have poor communication skills. I gave them several opportunities and was nice about it every time. I am reporting this dealership to the Better Business Bureau and to Toyota Corporation. More

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Everyone was so friendly and helpful. Mitchell and Eric took great care of us and the new car buying process was quick and went smoothly. Mitchell explained how to work everything in my Mitchell and Eric took great care of us and the new car buying process was quick and went smoothly. Mitchell explained how to work everything in my new van in great detail. We are very happy! Thanks so much! More

by reneeoverbeck Verified Customer Verified Customer

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Mitchell helped me through the whole process, and contacted me as soon as the car I wanted came in!! Super helpful, helped me feel confident in my purchase! contacted me as soon as the car I wanted came in!! Super helpful, helped me feel confident in my purchase! More

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Second new Toyota truck purchased from Mitch and My Auto Import Center. GREAT PLACE and GREAT SERVICE!! Import Center. GREAT PLACE and GREAT SERVICE!! More

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