Mitchell Pavelko | Page 12

It was a nice , friendly environment. Everyone was friendly, when I first arrived. They attended me and helped me as much as they could. Everyone was respectful and they were able to answe Everyone was friendly, when I first arrived. They attended me and helped me as much as they could. Everyone was respectful and they were able to answer all my questions. More

by JGGUIMARA Verified Customer Verified Customer

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Stay away!!! very aggressive sales tactics and damage to my vehicle I recently shopped for a Truck at Elder Ford. The sales staff and process was very deceptive a very aggressive sales tactics and damage to my vehicle I recently shopped for a Truck at Elder Ford. The sales staff and process was very deceptive and unprofessional. I arrived on a Tuesday and agreed on a truck to purchase. As I was signing the purchase paperwork, I asked the Sales person, Sales Manager, and Finance person who the new car was financed with? No one gave me a straight answer and I told them that if the terms of my deal were not going to be me - I did not want the truck. Everyone assured me that everything was fine and to enjoy me new car. I continued to call for the next three days and no one seemed to care. I was promised to get a return call with no luck. I signed all the paperwork, transferred my plate, and even received a congratulations letter about my new purchase. Three days later as I was with my family driving out of town, I received a call notifying me that the purchase could not be met by the terms agreed upon at time of purchase. I called ahead of time on the 4th day and told the sales person that I was on my way to get my car back. Upon my arrival, I waited for 30 mins to be helped, I asked a Manager for help and his reponse to me was very aggressive telling me what I should and should not be doing and we was "busy", expressing to me when he gets time he will then help me. I finally had a women that worked at the front desk that over heard what was going on and talked to another manager. I waiting an additional 40 minutes as they located my car. My car was pulled around and I began to load my car up with my belongings. I discovered the following: 1. The oil light was no on 2. The car is not running as it should 3. The center console was broken 4. The rear view rear was broken 5. All my cables and remaining personal belongings we missing Worst experience ever. More

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Super friendly, reasonable dealership to work with Everyone I dealt with at Elder Ford was knowledgeable, personable, and polite. Mitch was willing to go the extra mile as he entertained my incessant Everyone I dealt with at Elder Ford was knowledgeable, personable, and polite. Mitch was willing to go the extra mile as he entertained my incessant negotiations. Michale Cash provided a fair bottom line, while maintaining a fantastic banter. They made the car buying process as painless as possible. More

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Amazing treatment and deals I would like to give a shouout to Trey and Mitchell for being coopertive and knowledgeable salesmen. We got two Mustangs from Mitchell. Kudos to you g I would like to give a shouout to Trey and Mitchell for being coopertive and knowledgeable salesmen. We got two Mustangs from Mitchell. Kudos to you guys :) More

by sraina Verified Customer Verified Customer

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Could not be happier. Mitch my salesman could not have been any better. He completely had my interest in mind from the start. He has sold me cars at Elder in the past and I Mitch my salesman could not have been any better. He completely had my interest in mind from the start. He has sold me cars at Elder in the past and I would use him and Elder again. Fill free to stop by and ask for him. Thank again Mitch for all you've done for me and my family. More

by ronna barger Verified Customer Verified Customer

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Horrible customer service Bate and switch dealer. Drew a long distance to see a Truck and they said it was sold. And was offered to look at another Truck. Was completely thrown Bate and switch dealer. Drew a long distance to see a Truck and they said it was sold. And was offered to look at another Truck. Was completely thrown back on the lack of Empathy and then after I got upset. They could care less that they did. Half hearted apology. I would steer clear from this dealership. Find another ford dealer They have shady sales practices. More

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Bad business practice bate and switch We had a appointment to look at a vehicle at 11 am we confirm the appointment the day before and called and communicated that we were coming to look a We had a appointment to look at a vehicle at 11 am we confirm the appointment the day before and called and communicated that we were coming to look at the vehicle that day. Bate and switch possibly. They said it was sold. Mitchell was our sales person. I would steer clear of this dealership they have horrible communication. After an hour and a half drive. Then been told sorry we sold it. Unbelievable I'll never buy a vehicle form them and either should you. More

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Average Took a long time to get what I needed. Some people were very rude and obnoxious but in the end I got what I wanted. Took a long time to get what I needed. Some people were very rude and obnoxious but in the end I got what I wanted. More

by toyotatundra Verified Customer Verified Customer

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Pleasant experience From my first contact with Mitchell I felt very comfortable and he had the vehicle I was interested in ready for me to test drive From my first contact with Mitchell I felt very comfortable and he had the vehicle I was interested in ready for me to test drive More

by gregtheid1 Verified Customer Verified Customer

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Fantastic experience I am really happy with my car, and I had a great shopping experience with finding my car. I was taken care of from the moment I walked on to the parki I am really happy with my car, and I had a great shopping experience with finding my car. I was taken care of from the moment I walked on to the parking lot, and I’ll always come back to Elder Ford. More

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