Mo Ali | Page 4

They quoted me one price for a water pump repair and when I got to the dealership they wanted $400+ more. The service advisor said "where's your proof". I said you record the calls plus you sent me an email. I got to the dealership they wanted $400+ more. The service advisor said "where's your proof". I said you record the calls plus you sent me an email. When I pulled the email there was no price, convenient. We finally came to a price I disagreed but was better and they had me by the xxxxx because I needed the repair. Immediately after the repair we started experiencing a new issue that was previously not there. I left messages to be called back and no call back. When I finally got ahold of a service advisor I was told I couldn't get in for over a week but that I could leave the vehicle there for them to fit it in but no idea of when that might be. Keep in mind I purchased the vehicle from this dealership and have been a good customer. These people are shady and will bait and switch you. If you argue for yourself, you may end up with bigger issues. When getting a quote, record the conversation and ask for the price to be emailed or they will take advantage of you. This place used to be a lot better but now gives of used car salesman vibes. More

by trosluke Verified Customer Verified Customer

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⭐⭐⭐⭐⭐ I took my Toyota Tundra to St. Cloud Toyota for routine maintenance and couldn’t be happier with the service I received. The team was professional, efficient, and thorough from sta Cloud Toyota for routine maintenance and couldn’t be happier with the service I received. The team was professional, efficient, and thorough from start to finish. MIKAYLA BAKKEN kept me informed about the progress and explained all the work being done in a clear and straightforward manner. My truck was serviced quickly, and it runs smoother than ever. I also appreciated the complimentary inspection and the helpful maintenance tips they provided. Highly recommend St. Cloud Toyota. they treat your vehicle like their own! Mohammad More

by Mohammad Verified Customer Verified Customer

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Great service, good communication and quick responses. Rick showed us our new car and mitch did good job explaining the paperwork Rick showed us our new car and mitch did good job explaining the paperwork More

by ejulmaniec Verified Customer Verified Customer

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The best customer service in the business. Loved how they were all well informed. Thanks. Loved how they were all well informed. Thanks. More

by Yasin Isse Verified Customer Verified Customer

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The service staff was polite and courteous but having a one week old vehicle break down is very disappointing. They thought it would take 2-1/2 hours to fix but it took almost 8. And it is not fixed, I can one week old vehicle break down is very disappointing. They thought it would take 2-1/2 hours to fix but it took almost 8. And it is not fixed, I can't get it in for further repairs until 11 Dec. They would not drive me home or give me a loaner vehicle so I missed very important meetings, losing several hundred dollars in trucking fees. I don't think the service center is at fault for not being able to make repairs, but if it can't be fixed then I should get a loaner or a complete replacement vehicle. More

by bob.pederson Verified Customer Verified Customer

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Great service friendly people that take care of you. Always have a nice smile and always ask what you need Always have a nice smile and always ask what you need More

by rdasmile Verified Customer Verified Customer

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Good morning my Toyota company you did good job to my car I’m happy I’m happy More

by kamaan Verified Customer Verified Customer

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All was great. Just a little difficult connecting on the phone. Service person was.very friendly and willing to go the extra step Just a little difficult connecting on the phone. Service person was.very friendly and willing to go the extra step More

by CDSAWYER Verified Customer Verified Customer

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Not good first was told needed new air filters cabin and both in the engine was told slight discoloration was told needed replacement with 5000 miles on the truck then while they were rotating, the tires sn both in the engine was told slight discoloration was told needed replacement with 5000 miles on the truck then while they were rotating, the tires snapped a lug knot was told could not replace the one they broke, but five lug nuts was as good as six. You’re good to go, that was my first experience after buying a $60,000 truck More

by todd82 Verified Customer Verified Customer

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the service bays are lit well and clean, initial response upon arrival was fast and efficient. a video of the inspection was sent to my phone, a new experience for me showed a picture of the cab filter and o upon arrival was fast and efficient. a video of the inspection was sent to my phone, a new experience for me showed a picture of the cab filter and option along with total cost of filter and to leave in vehicle or replace. vehicle was washed and on line in a timely manner. More

by rudenick Verified Customer Verified Customer

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