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Mo Ali
66 Reviews
I’m Mo, a Service Advisor at St. Cloud Toyota. I’m bilingual, love working with people, and believe car repairs should be explained in plain English—not hieroglyphics. Outside of work, I’m a husband, dad, aspiring writer, and full-time collector of crazy ideas.
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66 Reviews of Mo Ali
October 13, 2023
They triedd charging a diagnostic fee; when I got the vehicle repaired there. Everyone knows, the diagnostic fee is only charged; when they diagnose the vehicle, and you don't have any of the problems re vehicle repaired there. Everyone knows, the diagnostic fee is only charged; when they diagnose the vehicle, and you don't have any of the problems repaired there. They qouted me $310; then suddenly that same exact repair when up to $510; because they added all these additional fee's. I had to get a manager, and it was lowered to 254.00, and that's what my receipt said; but I received an email saying i was charged 255.00 More
by rhaddon
Verified Customer
August 19, 2023
I am so disgusted by my experience. My Prius needed a head gasket replaced, but the shop would only consider a vastly more expensive new engine replacement. Replacing the head gasket My Prius needed a head gasket replaced, but the shop would only consider a vastly more expensive new engine replacement. Replacing the head gasket is a widely experienced by customers for this model of Prius because they commonly wear out because the internal combustion engine is frequently stopping and restarting to charge the battery. The car was running fine and there was no indication of any engine problem other than the very recent head gasket coolant leak. An honest shop would have provided the option of a head gasket replacement instead of having a money-grab policy of replacing the engine for $11,600 as the only fix offered or trading in the car. More
by esq37
August 18, 2023
unfortunately my car was not vacuumed as I had asked. also did not receive a car wash as I was asked if I wanted one. I requested a shuttle when I arrived & stated I had another appointment to get to but also did not receive a car wash as I was asked if I wanted one. I requested a shuttle when I arrived & stated I had another appointment to get to but was never informed of how long of a wait it was for a shuttle. Mo was very nice & quick to work with! More
by reba_larson
July 30, 2023
Very friendly and helpful people that work there. They keep you informed about your service and your vehicle. I drive from out of town to service my vehicle there! They keep you informed about your service and your vehicle. I drive from out of town to service my vehicle there! More
by LANGERMANNY
Other Employees Tagged: Dan Pope, Rob Gable, Brian Eikmeier, Dan Faber, Austin Dockendorf , Lori Heinz, Kylie Holland, Linda Kaiser, Lacy Ploof
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