"I bought a Lincoln MKX from Fair Oaks Lincoln in..."
I bought a Lincoln MKX from Fair Oaks Lincoln in Naperville, IL.
What a mistake that was. Once the deal was done, there was no follow up for service or questions.
The General Manager (Jimmy) will NOT return calls or response to messages nor will his assistant HA respond to message.
Forget the salesman from returning emails or phone calls.
If you want after sale service from the dealership go somewhere else.
The impression I get is that they are so busy they really don't need to after sales service and don't care they got your money.
They may say they care but actions speak louder than words. This is not the best place for customer service.
"Overall it the process was fairly smooth. Too much back..."
Overall it the process was fairly smooth. Too much back and forth with changes. Would be better to have specifics shown from the start rather than you coming to an agreement and being brought to finance after hours of waiting, then rushed through signing official papers.
"Jorge and the entire staff at Fair Oaks did a phenomenal..."
- Escape guy 10/31
Jorge and the entire staff at Fair Oaks did a phenomenal job!!!!! This is the third vehicle I have bought from this dealership and I am not disappointed. From the sales staff to the service department everyone does an outstanding job.