"I bought a Lincoln MKX from Fair Oaks Lincoln in..."
I bought a Lincoln MKX from Fair Oaks Lincoln in Naperville, IL.
What a mistake that was. Once the deal was done, there was no follow up for service or questions.
The General Manager (Jimmy) will NOT return calls or response to messages nor will his assistant HA respond to message.
Forget the salesman from returning emails or phone calls.
If you want after sale service from the dealership go somewhere else.
The impression I get is that they are so busy they really don't need to after sales service and don't care they got your money.
They may say they care but actions speak louder than words. This is not the best place for customer service.