Mohammad Masud | Page 5

Awesome experience! Our salesman Fernando Santiago and his manager Marcus Yard were wonderful to work with. Was looking for a pre-owned Subaru Outback and found the perfect vehicle at Ciocca Subaru’s Bar his manager Marcus Yard were wonderful to work with. Was looking for a pre-owned Subaru Outback and found the perfect vehicle at Ciocca Subaru’s Bargain Corral. Within an hour deal was done including great financing terms and we were driving off the lot. Even had a new trailer hitch installed too! Great service, friendly and experienced staff! Highly recommend Ciocca Subaru! More

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I just want to say I have one of the best experiences at a car dealership I could have with Ciocca thanks a lot for being nice a car dealership I could have with Ciocca thanks a lot for being nice More

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Sebastian was very patient. He listened. For a young man he managed to be light hearted and quite professional. He managed the COVID-19 guidelines really well and supported our concerns. he managed to be light hearted and quite professional. He managed the COVID-19 guidelines really well and supported our concerns. More

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Simple Easy,Stress-free!!! My sales rep was Fernando Santiago. He was fantastic. Answered all questions, very helpful, put me instantly at ease. He'd helped my son & daughter My sales rep was Fernando Santiago. He was fantastic. Answered all questions, very helpful, put me instantly at ease. He'd helped my son & daughter-in-law and I felt very comfortable. The only down side was the finance person, Mohammad spoke way to fast and I had a rough time grasping the info. It was like one long sentence and I had no time to even think of questions. All in all, though it was the best most carefree car sale I've ever experienced. More

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Excellent Service Across the Board I started bringing my '15 Crosstrek to Ciocca when Faulkner refused to deal promptly with a safety oriented recall repair. When it came time for it's I started bringing my '15 Crosstrek to Ciocca when Faulkner refused to deal promptly with a safety oriented recall repair. When it came time for it's 60k mile servicing, it became apparent that I needed to get into a new vehicle as soon as possible. Everyone at Ciocco, from Mike in Service, to Zach, my sales representative, to Mo in Finance, was incredibly patient, helpful and kind. They not only absorbed my anger at the apparent catastrophic mechanical failure of my first Crosstrek, they absorbed my pending service bill and my remaining loan payments and got me into a brand new Crosstrek with better features, better coverage for warranty gaps, and better service perks, all within 24 hours and within my budget - and in the middle of the Covid pandemic! I could not be happier with the way this awful situation was resolved by all who assisted me. I was completely ready to give up on Subaru and start with something else, but the Ciocca team changed my mind by going above and beyond to make it right and promising me a better experience. So far they have delivered 100%. More

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Great Dealership Ciocca was a class dealership to work with. They did everything they said they would and gave a tremendous price. Jason Dutch and Zach Smith went out Ciocca was a class dealership to work with. They did everything they said they would and gave a tremendous price. Jason Dutch and Zach Smith went out of their way to make it a great experience. I would definitely recommend them and will by another car from them. Mohammad in finance was also a pleasure to work with. More

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Best price in Eastern Pa/Western NJ I was looking for new Forester and decided to price compare with 8 Subaru dealerships. This was during the Covid-19 crisis so I had to do everything o I was looking for new Forester and decided to price compare with 8 Subaru dealerships. This was during the Covid-19 crisis so I had to do everything on-line and by phone. I give the same specs to each dealership and Ciocca beat the others ones from a low of $800 to high of $2500 difference for the same make and model. I negotiated the O.D.P, includes sales tax, document fees, taxes, etc. When I went to the dealer to test drive, they did not try to renegotiate, as many dealers do, and stuck to their original price.Completed transaction online and later that same day drove my new car home. It is hard to find a dealership that doesn't play games with price, however this is one! More

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Jeff and Mo KILLED it again!!!!!! Sincere - THANKS!!!! Truly outstanding work on Jeff's and Mo part - I purchased 2020 Forester Sport, the very first day the dealership opened. I dealt with Mr. Staver mult Truly outstanding work on Jeff's and Mo part - I purchased 2020 Forester Sport, the very first day the dealership opened. I dealt with Mr. Staver multiple times in the past, and have purchased 3 other Subarus back when the dealership was owned by Becker. We became friends and I had his personal cell phone number. At the time when I was so anxious to buy the '20 Sport, most of the Ciocca staff was not working due to the Corona Virus lock down. Despite all of those difficulties, Jeff and Mo made it happen for me! The whole process took 45 minutes over the Zoom meeting and I was set with spanking clean and waxed Forester. Honestly, if not for Jeff's excellent, family-like approach as well as Mo's knowledge of financial side, I would not purchase that Subaru. I have already been working on Lexus UX deal but people at Lexus, let's just say were not up to my expectations. I really wish there were more honest, knowledgeable, and experienced in the industry dealers, like Mr. Staver and Mo out there. When I think or hear Ciocca Subaru, I see Jeff and Mo excellent contribution that I hope will be recognized by the management and peers! Guys - you are awesome and because of you buying new car is a pleasant experience. You have my greatest and sincere recommendation for years to come! Next time you want new Subaru ask for Jeff Staver and Mohammad Masud!!! Brace yourself for the buying experience of your life time like you have never experienced before..... More

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Outstanding Sales Experience Kevin was very patient with me, as I made several visits and test drives. He answered every question I had. I could not be happier with the new car ex Kevin was very patient with me, as I made several visits and test drives. He answered every question I had. I could not be happier with the new car experience at Ciocca. More

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Good selection, professional service. Purchased a 2020 Subaru Outback Touring XT. Dealer had good selection, let us drive the one we were interested in (not a demo). Got a reasonable dea Purchased a 2020 Subaru Outback Touring XT. Dealer had good selection, let us drive the one we were interested in (not a demo). Got a reasonable deal, excellent financing, plenty of extras that came along with the purchase. More

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