Mohammed Omar | Page 18

Mark and Hadi are excellent employees. Hadi was an excellent referral from Mark in your Service Department. I would like to express my deepest appreciation and support to Mark. He always de Hadi was an excellent referral from Mark in your Service Department. I would like to express my deepest appreciation and support to Mark. He always delivers as a Manager in Service and was extremely helpful in the purchase of my new BMW from Hadi. After having tremendous difficulty with the auto mated sales function through herb chambers and speaking with many un-informed sales reps, who never knew who I was when I called or what car I was interested or didn't provide answers on stock numbers and availability, I finally called Mark and asked his assistance in identifying a knowledgeable and well-informed sales rep. Mark suggested Hadi. Hadi was pleasant, communicative, collaborative, and overall attentive throughout the entire sales purchase. During the sales cycle, he even needed to take a holiday and during that time he answered my emails and offered assistance. I told him I appreciate his responsiveness and didn't want to work with anyone else. If the car was not available when he gets back, we would just work to find another that met expectations. The relationship and the communication of the sale was more important then the actual car itself. I appreciate the time and dedication both of these employees delivered and hope that you share this positive review with them as well. More

by kme590 Verified Customer Verified Customer

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Diagnosis Everyone was very courteous and very helpful. They really took care of my car with care. Overall experience was great from the Faculty to the envir Everyone was very courteous and very helpful. They really took care of my car with care. Overall experience was great from the Faculty to the environment. More

by GALVEZJUNIOR1 Verified Customer Verified Customer

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Happiest Girl in Whole USA The team at Boston BMW not only helped me identify the PERFECT car for me (a BMW i3s with REX), but were of supreme assistance in untangling a totally The team at Boston BMW not only helped me identify the PERFECT car for me (a BMW i3s with REX), but were of supreme assistance in untangling a totally botched lease process at another (Herb Chambers) dealership. I found the team were interested not only in leasing to me a beautiful new car, but allowing themselves to engage personally with me and create a truly human interaction. I couldn't be happier with my EV car, and look forward with a long and fulfilling partnership with Boston BMW! More

by KITTRYN Verified Customer Verified Customer

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Profoundly bad experience I’ve been a Herb Chambers customer for 20 years, having gone through several Hondas and two mini coopers; my experiences up til now have been good to I’ve been a Herb Chambers customer for 20 years, having gone through several Hondas and two mini coopers; my experiences up til now have been good to great. I now have a BMW i3 from Herb Chambers and have been caught in a loop of poor service and surly staff. It feels much worse than what I experienced with other Herb Chambers cars. The issue is complex but relates to problems not being dealt with in a clear and forthright manner, misinformation, and no sense of ownership when missteps by the staff forced me to return several times for a problem that could have been dealt with easily much earlier. No one has ever apologized or acknowledged the hassle and cost I’ve incurred. Overall I’ve been made to feel unimportant to the service staff and so, somewhat reluctantly, I have taken my service needs elsewhere. More

by EROSEN Verified Customer Verified Customer

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Awesome!! Abdou was very helpful during my first visit for test driving my BMW. He helped me throughout the process and was very friendly. I would recommend any Abdou was very helpful during my first visit for test driving my BMW. He helped me throughout the process and was very friendly. I would recommend anyone who is planning to visit the dealership to speak with Abdou. More

by PUJARISHAILESH Verified Customer Verified Customer

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The sales associate, Nick Largos, made the experience . Overall service was fantastic from viewing various car options, discussing car features, determining which car is best for my lifestyle and learning h Overall service was fantastic from viewing various car options, discussing car features, determining which car is best for my lifestyle and learning how to use the new computer system. Finance folks were also helpful with various recommendations for coverage. More

by THAISGASSI Verified Customer Verified Customer

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Best car buying experience I've ever had! I don't like the process of buying a new car, not sure many people do. I must admit, Nick and Jano not only made the process painless, we actually had I don't like the process of buying a new car, not sure many people do. I must admit, Nick and Jano not only made the process painless, we actually had fun! I'm super happy with my new X3 and feel good that I got a fair deal. Will definitely be a return customer! More

by SEANM87 Verified Customer Verified Customer

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Mini Cooper purchase Great service, responsive staff. I purchased long distance and took a train to pick up the car. They made it very easy. Sam answered all my question Great service, responsive staff. I purchased long distance and took a train to pick up the car. They made it very easy. Sam answered all my questions promptly. More

by rosalindyale Verified Customer Verified Customer

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just about perfect From the time that I contacted HC BMW, we had excellent service from several different dealerships trying to find the car I wanted - finally found i From the time that I contacted HC BMW, we had excellent service from several different dealerships trying to find the car I wanted - finally found it in Boston - love it More

by JEMILEP Verified Customer Verified Customer

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procrastinate FOREVER Paid warranty extension while i bought the car, want to cancel the plan after i change my mind. Been 5 months now, i still cannot get the cancellation Paid warranty extension while i bought the car, want to cancel the plan after i change my mind. Been 5 months now, i still cannot get the cancellation done. They would not pick up your phone call because ‘they are with their clients.’ But then whats the point of leaving my contact and name? You gota call back, its just that simple. These people are unbelievable. More

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