Mona Elmiligi
Mona Elmiligi at Benzel-Busch Motor Car
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Mona Elmiligi

Service Advisor

Benzel-Busch Motor Car

28 Grand Ave
Englewood, NJ 07631

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4.1
46 Reviews
4.1

46 Reviews

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46 Reviews of Mona Elmiligi

June 30, 2023

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Employee Rating

Top-notch service. The Benzel-Busch service team was extremely professional and I highly recommend them. Tim Torell, Matthew Rivera, and the Service Team were exception More

by Andrew
Price Transparency
Recommend Dealer
Yes
Jul 03, 2023

Benzel-Busch Motor Car responded

Thank you for your glowing review! We greatly appreciate your kind words about our service team, particularly mentioning Sossio Sole, Tim Torell, Matthew Rivera, and the entire service team. We strive to provide top-notch service to all our customers, and it's fantastic to hear that they delivered an exceptional experience for you. We will be sure to pass along your compliments to them. We truly value your recommendation and look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing us! Regards, Michael Hill mhill@benzelbusch.com

June 26, 2023

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Employee Rating

I waited in the lounge for 30 min after my appointment time before someone came to me. That rep did not explain clearly what would be included in the service BB. When the service was completed, the fro More

by B.YAO
Price Transparency
Recommend Dealer
No

Other Employees Tagged: Sossio Sole, Chris Huling, Frank Armando, Christopher Iseman, David Nieves , no one sat me down to go over the service. that's I don't know who to choose from the chart above

June 22, 2023

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Employee Rating

The focus for the dealership is the customer experience. That is shown from the moment you book your appointment or need to come in for an emergency repairs (living in Nj- the potholes are plentiful). Chris More

by ALEX K
Price Transparency
Recommend Dealer
Yes

June 07, 2023

Dealership Rating
Employee Rating

There was a mix-up and misunderstanding in the scheduling of the service of my car which got me frustrated; David Nieves took the initiative to right from wrong,was patient and understanding in assisting More

by jojo
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Nieves

May 29, 2023

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Employee Rating

high quality sales and service in convenient upscale dealership--good experience, customer for many years More

by RPASSEN
Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

May 24, 2023

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Employee Rating

Excellent professional service Everything and everyone from start to finish is in step with smooth phenomenal service More

by karendiasmd
Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

May 22, 2023

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I wrote a review because this place is the worst from advisor to service manager. Don’t ever get tire and wheel package from this place. They don’t cover anything. They just give excuses and don’t put r More

by Brian
Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Sossio Sole

May 12, 2023

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Employee Rating

David Nieves and team are the best there is (and of course, all service advisors I have interacted with have been kind and stellar). Would absolutely recommend this place for purchase and service. More

by ZURI.ARASINCLAIR
Price Transparency
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Service Communication
Recommend Dealer
Yes

May 09, 2023

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Employee Rating

I had a great experience getting my car serviced at this location. Mona was a great help explaining all aspects of the service and the expected duration of the work. The individuals at front desk were also More

by CHRIS REID
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 08, 2023

Dealership Rating
Employee Rating

Service was provided in a timely and efficient manner. Loaner car was available as promised and issue was corrected. More

by CSOLOMON0
Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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