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Monica Dewey
Monica Dewey at Gordie Boucher Ford Lincoln of West Bend

Monica Dewey

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.7
27 Reviews
4.7

27 Reviews

Write a Review

27 Reviews of Monica Dewey

January 09, 2026

Dealership Rating
Employee Rating

It's always a great experience the deal with the service department at Gordie Boucher West Bend More

by PKARALEWITZ1
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

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Jan 10, 2026

Gordie Boucher Ford Lincoln of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as a valued customer for many years to come! Joe Hohmann Service Manager 262-338-3379

December 30, 2025

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Employee Rating

Did what was requested in a timely and polite fashion. Was able to get an appointment on fairly short notice. More

by MR705
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

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Dec 31, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Hohmann Service Manager 262-338-3379

December 16, 2025

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Employee Rating

They’ve never washed my car after a service, they claim to fix and issue but then I realize it’s not fixed, they didn’t mention to me that there were two recalls on my car when I dropped it off for an oil More

by CBRADKE
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 19, 2025

Gordie Boucher Ford Lincoln of West Bend responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Joe Hohmann Service Manager 262-338-3379

December 09, 2025

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Employee Rating

I'm not pleased with the service I received. I brought my car in for an inspection, and was told the power steering hose was leaking, which I had no prior knowledge of, and no issue with before More

by rachell116.turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jacob Wilson

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Dec 12, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Providing a positive experience is our top priority, Rachell, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Hohmann Service Manager 262-338-3379

November 27, 2025

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Employee Rating

The did their job. Nothing special Nothing unexpected nothing ' above and beyond 'just your typical service More

by DWRATHKE1
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

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Nov 28, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for choosing our dealership. Your feedback and rating mean a lot to us. We hope to see you again! Joe Hohmann Service Manager 262-338-3379

November 25, 2025

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Employee Rating

Have always been upfront, honest, and very helpful. Have gone out of their way to help with some frustrations More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 25, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

November 22, 2025

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Employee Rating

Monica was extremely helpful and informative. She reviewed my profile and made helpful recommendations about same day and upcoming service recommendations. More

by NMKELLY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 22, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

October 27, 2025

Dealership Rating
Employee Rating

Did what they were supposed to no complaints would use them again. Plus they had snacks.! More

by BDAY5044
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Brooks

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Oct 27, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Joe Hohmann Service Manager 262-338-3379

October 27, 2025

Dealership Rating
Employee Rating

Monica is the best she is a10 great service advisor tool care of vehicle needs and kept me informed o f status was an absolute pleasure to work with!!! More

by HUNT_MASTER0
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

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Oct 27, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

October 24, 2025

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Employee Rating

The process went smoothly! Very clean facility, and all the employees seemed to genuinely like their jobs!!! A pleasant change these days for sure. More

by JILLBUX
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

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Oct 24, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

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