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Monica Dewey

Overview Reviews (84) Inventory (278)

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Monica Dewey

Monica Dewey | Page 4

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.7

84 Reviews

Overview Reviews (84) Inventory (278)

4.7

84 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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84 Reviews of Monica Dewey

June 23, 2026

Dealership Rating

Employee Rating

It was great. Need my truck fixed. They got it in and done in a couple of days. Need my truck fixed. They got it in and done in a couple of days. More

by JEFFN947

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

Jun 23, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for letting us know Monica and our service team had your Ford F-150 repaired in just a couple of days. We appreciate you trusting us with your truck and look forward to helping again. Chris Flynn General Sales Manager 262-338-3379

June 23, 2026

Dealership Rating

Employee Rating

They were very helpful and thorough. They helped explain things that needed to be done and why. They were timely in getting the car fixed and back to me. They helped explain things that needed to be done and why. They were timely in getting the car fixed and back to me. More

by leinies_n

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

Jun 23, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

We’re pleased our team could provide clear explanations and handle your Toyota Highlander’s repairs promptly. Thank you for letting us take care of your vehicle, and we hope to assist you again. Chris Flynn General Sales Manager 262-338-3379

June 17, 2026

Dealership Rating

Employee Rating

Standard oil change and tire rotation. It was fast and efficient service that was provided It was fast and efficient service that was provided More

by WIDISCGOLF

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

Jun 17, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for noting the efficient oil change and tire rotation on your Ford Transit-250. Monica and our service team are pleased to have gotten you back on the road quickly. Please reach out if you need anything else. Chris Flynn General Sales Manager 262-338-3379

June 17, 2026

Dealership Rating

Employee Rating

Super friendly and was able to get me quotes on things I needed quickly She was very knowledgeable. needed quickly She was very knowledgeable. More

by Mego16ann

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

Jun 17, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing your experience with our service team. We’re pleased that Monica provided prompt quotes and shared her expertise. We appreciate your trust in Ford and look forward to supporting you and your Bronco Sport again. Chris Flynn General Sales Manager 262-338-3379

June 15, 2026

Dealership Rating

Employee Rating

I had it in for a noise. You guys found out the problem. There was law and oil or transmission oil.Any still charge me a hundred eighty dollars after you phone out.What the p You guys found out the problem. There was law and oil or transmission oil.Any still charge me a hundred eighty dollars after you phone out.What the problem was, and it's under warranty More

by RWKREIF

Verified Customer

Recommend Dealer

Other Employees Tagged: Monica Dewey

Jun 19, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Chris Flynn General Sales Manager 262-338-3379

June 14, 2026

Dealership Rating

Employee Rating

Very in depth, let me know what was going on my car and what I needed to know. Awesome customer service. what I needed to know. Awesome customer service. More

by RALLYEGAL

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

Jun 14, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

We’re glad our team provided a detailed explanation of your Ford Explorer’s service needs and kept you informed every step of the way. It’s rewarding to know our customer service stood out to you. Chris Flynn General Sales Manager 262-338-3379

June 13, 2026

Dealership Rating

Employee Rating

Was happy with how quick they took care of everything, plus my advisor was very knowledgeable. plus my advisor was very knowledgeable. More

by larryhorst

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

Jun 13, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

It’s great to know your Ford Fusion was handled so quickly. Monica is glad you found her guidance so helpful. We appreciate you trusting us and look forward to helping again. Chris Flynn General Sales Manager 262-338-3379

May 29, 2026

Dealership Rating

Employee Rating

We have always been pleased with having our vehicles serviced here. This time we felt the communication and timeliness was not good. It took almost a week to get our vehicle back, and after we were told serviced here. This time we felt the communication and timeliness was not good. It took almost a week to get our vehicle back, and after we were told they needed a second day it did not start being looked at until 300 on the Friday of a holiday weekend. It was needed for further diagnosis on the following Tuesday and then Wednesday before figuring out the problem. Often we were calling instead of being more informed via text or receiving a call on the status. The communication was better once the problem was diagnosed. We will continue to use Gordie Boucher, but this time was not a great experience. More

by tony3535

Verified Customer

Recommend Dealer

Other Employees Tagged: Monica Dewey

Jun 04, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your review. We're sorry your visit didn't go as planned. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. We truly appreciate your business. Chris Flynn General Sales Manager 262-338-3379

May 29, 2026

Dealership Rating

Employee Rating

I love the politeness and courtesy the staff offer of that morning for my oil change that morning for my oil change More

by Keys

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

May 29, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for noticing our team’s politeness and courtesy during your Ford Escape Hybrid oil change this morning. We appreciate your feedback and look forward to serving you again. Chris Flynn General Sales Manager 262-338-3379

May 24, 2026

Dealership Rating

Employee Rating

Made an appointment for the works package everything went fine Made an appointment for the works package had no issues got in and out quick fine Made an appointment for the works package had no issues got in and out quick More

by RECORDBROOKIE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Monica Dewey

May 24, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Chris Flynn General Sales Manager 262-338-3379

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