Monica Dewey | Page 2

Their time estimate for the work was off by an hour, which happens of course. But the main problem I had was the car being returned dirty and with a broken tail light. Then female service supervisor did which happens of course. But the main problem I had was the car being returned dirty and with a broken tail light. Then female service supervisor did not smile, and did not apologize for my inconvenience or didn't do anything but tell me I had to come back again to get my tail light replaced. She seemed irritated and exacerbated with my for asking questions. She said nothing about the dirt all over the back of my car (which was not there when I brought it in.) I came back to get the tail light replaced and asked for a car wash before they returned it to me. Jacob said he would do that personally. He also apologized for underestimating my original service issue. By the way, that issue was a bad back up camera and apparently Detroit's lengthy response to that warranty work. Not happy. Will look for a new dealership for service work now. More

by Weber4136 Verified Customer Verified Customer

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Very good. Waiting for call for parts that were ordered. parts ordered for recall word Waiting for call for parts that were ordered. parts ordered for recall word More

by paschneider73 Verified Customer Verified Customer

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Everything went very smoothly and efficiently from start to finish. Kudos to all those involved! to finish. Kudos to all those involved! More

by A.R.KURSIETIS Verified Customer Verified Customer

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Everything went smoothly Was very happy with my experience at Gordie Boucher Ford of West Bend experience at Gordie Boucher Ford of West Bend More

by DAVE.BROOKS0 Verified Customer Verified Customer

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Easy to deal with and good listener and communication. Good quality of workmanship Goodbye Goodbye Good quality of workmanship Goodbye Goodbye More

by dannimmer Verified Customer Verified Customer

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They tried to rip me off. I had an oil change and they said my alignment was off. I needed sway bars front/back then alignment. This is not true, i had the alignment done 3,50 I had an oil change and they said my alignment was off. I needed sway bars front/back then alignment. This is not true, i had the alignment done 3,500 miles ago and the sway bars are fine. You don't need an alignment with sway bars. Monica could not answer my questions. Poor. More

by wabakimimaps Verified Customer Verified Customer

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Awesome and fast Taken care of well and fast turn around time Would recommend to others time Would recommend to others More

by FREDNABRU Verified Customer Verified Customer

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Everyone was very friendly including the guy who moved my vehicle Ken! Monica was also very professional and answered all my questions vehicle Ken! Monica was also very professional and answered all my questions More

by Jason.kendall Verified Customer Verified Customer

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I have been using the Boucher service department for years. I continue to get great service and communication. years. I continue to get great service and communication. More

by titurk Verified Customer Verified Customer

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It was a good experience even though it was just an oil change and tire rotation. My truck was completed when I wanted it. change and tire rotation. My truck was completed when I wanted it. More

by Jtf71961 Verified Customer Verified Customer

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