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Monica Dewey
Monica Dewey at Gordie Boucher Ford Lincoln of West Bend

Monica Dewey | Page 2

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.7
105 Reviews
4.7

105 Reviews

Write a Review

105 Reviews of Monica Dewey

September 25, 2026

Dealership Rating
Employee Rating

Great experience and very professional Quick turnaround time, great communication and excellent customer service Definitely will go back More

by Justin65ford
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

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Sep 28, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chris Flynn General Sales Manager 262-338-3379

Sep 25, 2026

Justin65ford responded

I had a great experience!!

September 24, 2026

Dealership Rating
Employee Rating

Smooth process, kept well informed of progress. Very professional. Definitely would recommend Boucher to others. More

by A.R.KURSIETIS
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

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Sep 24, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We’re glad the service on your Lincoln MKS felt smooth and kept you well informed. Hearing that you found our team professional and would recommend us means a lot to Monica and our service department. Chris Flynn General Sales Manager 262-338-3379

September 24, 2026

Dealership Rating
Employee Rating

I have always gotten good service from Boucher Ford. That's why I keep going back! More

by garymaryd
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

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Sep 24, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We’re glad you’ve consistently experienced dependable care on your Ford Escape. You’re always welcome back, and we’re here to help whenever you need us. Chris Flynn General Sales Manager 262-338-3379

September 22, 2026

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Employee Rating

Our sales person goes out of his way to keep customer happy the entire team is great have bought many car/trucks from this dealership More

by RfettigJr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eugene Sanchez, Wayne Zarling

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Sep 23, 2026

Gordie Boucher Ford Lincoln of West Bend responded

After choosing us for several vehicles, your continued trust and kind words mean a lot to our team. We’re glad your salesperson went out of their way to keep you happy and that our team could deliver another great purchase experience on your used Explorer. Chris Flynn General Sales Manager 262-338-3379

September 21, 2026

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Employee Rating

Very friendly staff. The service went by super fast, which I appreciated. They also added a discount for me which saved me a few bucks!! More

by Ella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 21, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We’re glad our service team could take care of your Lincoln Corsair quickly and with a friendly approach. Knowing that the discount we applied saved you some money is truly rewarding. Chris Flynn General Sales Manager 262-338-3379

September 20, 2026

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Employee Rating

We’ve been customers here for years. We don’t plan to go back other than for warranty work. We’ve had quite a few complaints over the last year. Now I took my car in for oil change. Pric More

by LADYLINDY73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jacob Wilson

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Sep 27, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Chris Flynn General Sales Manager 262-338-3379

September 17, 2026

Dealership Rating
Employee Rating

The dealership has been amazing. I've gotten multiple vehicles from it. Monica does great when it comes to providing help in a customer service level I specifically request her when More

by Bretballman
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

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Sep 17, 2026

Gordie Boucher Ford Lincoln of West Bend responded

After multiple visits, hearing you value Monica’s personalized support each time you call means a great deal to our service team. We’re glad the service on your Ford F-150 met your expectations, and we’re here whenever you need assistance. Chris Flynn General Sales Manager 262-338-3379

September 17, 2026

Dealership Rating
Employee Rating

Very kind and knowledgeable. Reports any additional work if needed. Prompt. courteous. Friendly. Can work with others. More

by don.goeden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Zieja, Joseph Hohmann, Jacob Wilson, Roy Hebert, Emily Knope , Josh, Nathan

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Sep 17, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the five-star rating. We’re pleased the service on your Ford Utility Police Interceptor was timely, and hearing that our team kept you informed about any additional work needed means a lot to us. Chris Flynn General Sales Manager 262-338-3379

September 16, 2026

Dealership Rating
Employee Rating

Didn't back up a loyal ford customer Thought we should get a break on our repairs but nothing happened More

by lbonack
Recommend Dealer
No

Other Employees Tagged: Monica Dewey

Print
Sep 27, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Chris Flynn General Sales Manager 262-338-3379

September 15, 2026

Dealership Rating
Employee Rating

From the parts department to the service department everyone was knowledgeable and courteous and assisted me in making the right decision More

by marktheisen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 16, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Knowing our parts and service teams helped you feel confident in your choice is rewarding. We’re pleased we could assist you in making the right decision for your Ford Flex’s service needs. Chris Flynn General Sales Manager 262-338-3379

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