Monica Dewey
Monica Dewey at Gordie Boucher Ford Lincoln of West Bend

Monica Dewey

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.7
84 Reviews
4.7

84 Reviews

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84 Reviews of Monica Dewey

August 27, 2026

Dealership Rating
Employee Rating

They were very helpful. My problem is hopefully solved. I like the text video that was sent to me. More

by KIM91
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

Aug 27, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Our service team is pleased we could send you a text video to keep you informed. Hearing that you found our support helpful and that the video made a difference means a lot to us. Chris Flynn General Sales Manager 262-338-3379

August 26, 2026

Dealership Rating
Employee Rating

Super friendly and helpful. Strives to make the process convenient. I'll definitely go there for future service on my truck. More

by KEITH_GESSNER
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

Aug 26, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Knowing you found our service friendly and convenient means a lot to our team. We're honored you’ll turn to us for future service on your Ford F-350. Chris Flynn General Sales Manager 262-338-3379

August 22, 2026

Dealership Rating
Employee Rating

I started using Boucher service dept several years ago and was impressed with the service writer's and technicians who worked on my vehicles. Things were always done in a timely manner and to my satisfact More

by MOMMA.HUBBARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Sabel

Aug 22, 2026

Gordie Boucher Ford Lincoln of West Bend responded

After many years of trusting our service department with your Ford F-150, knowing we’ve consistently met your expectations is truly rewarding. We’re glad our writers and technicians have been able to deliver prompt, thorough care on every visit. Chris Flynn General Sales Manager 262-338-3379

August 20, 2026

Dealership Rating
Employee Rating

A great dealership treats you with respect and eliminates the stress of the situation. The staff takes the time to fully understand your specific problem or automotive needs. They focus on finding solutions More

by ES202
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

Aug 20, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Your feedback about feeling respected and stress-free throughout the service on your Ford Transit-350 highlights the level of care we strive to deliver. Knowing that our transparent explanations of options, pricing, and timelines met your expectations means a lot to our team. Chris Flynn General Sales Manager 262-338-3379

August 20, 2026

Dealership Rating
Employee Rating

Had appt Monday never looked at my truck dropped off at 745 am Could have communicated with me better I would have been better off not wasting my time making the appt because nothing got accomplished More

by transamtam
Recommend Dealer
No

Other Employees Tagged: Monica Dewey

Aug 24, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you. If you don't mind, please reach out to us; we would love to address your concerns. Chris Flynn General Sales Manager 262-338-3379

August 15, 2026

Dealership Rating
Employee Rating

Got me in for service last minute for an oil change, everything went great. John kept me informed through the process. More

by Ajlewis1116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Knowing we could fit you in last minute for your Ford F-150’s oil change and that everything went smoothly is rewarding. John is glad he could keep you informed throughout the process, and your kind words mean a lot to our service department. Chris Flynn General Sales Manager 262-338-3379

August 13, 2026

Dealership Rating
Employee Rating

They reached out to me about a needed recall repair before I even knew one was needed. I really appreciated that. Worked with me to set up an appointment for that at the same time as a needed oil chang More

by Cheryl
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

Aug 18, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you, Cheryl, for sharing about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon! Chris Flynn General Sales Manager 262-338-3379

August 10, 2026

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Employee Rating

Used valet to have work done on my vehicle. ....the vehicle was returned in time but NOT all issues were resolved...the valet driver told me Monica will send me the documents of work done.....th More

by DMT2471
Recommend Dealer
No

Other Employees Tagged: Monica Dewey

Aug 14, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Chris Flynn General Sales Manager 262-338-3379

August 07, 2026

Dealership Rating
Employee Rating

Everything went really smoothly, I was very happy with the outcome and staff Very pleased More

by tjmoen2717
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

Aug 07, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for the five-star review and for letting us service your Ford F-150. Hearing that everything went smoothly and you were pleased with our team means a lot to us. Chris Flynn General Sales Manager 262-338-3379

August 07, 2026

Dealership Rating
Employee Rating

Everything went really smoothly, I was very happy with the outcome and staff Very pleased More

by tjmoen2717
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

Aug 07, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Knowing everything went smoothly means a lot to our service team. We’re glad you’re pleased with the outcome of the service on your Ford F-150. Chris Flynn General Sales Manager 262-338-3379

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