Monica Dewey

The dealer informed me of a Ford defect in the tailgate and was able to replace the damaged tailgate at no charge to me. It was something I was unaware of so I was grateful they brought it up so I could ge and was able to replace the damaged tailgate at no charge to me. It was something I was unaware of so I was grateful they brought it up so I could get it repaired quickly and efficiently. They were a great help and communicated effectively with process and scheduling. More

by Neil25 Verified Customer Verified Customer

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Great work and great customer service Great place to take your car Great customer service your car Great customer service More

by darlern2002 Verified Customer Verified Customer

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Very welcoming and helpful staff. Took very good care of my vehicle. Highly recommend the service team. Took very good care of my vehicle. Highly recommend the service team. More

by Elm Verified Customer Verified Customer

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Explained the work to be done. Reviewed the inspection results after the work was completed. Reviewed the inspection results after the work was completed. More

by 1EYEDJACK771 Verified Customer Verified Customer

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It was just a lot of scheduling issues and wrong parts ordered. Every time we brought it there, they said it would be done in a day and ended up having to keep it there overnight to get things worked on t ordered. Every time we brought it there, they said it would be done in a day and ended up having to keep it there overnight to get things worked on the next day. They never put the covers back on after doing the camera work. The wires were exposed when they brought it back to us. More

by sarheld1993 Verified Customer Verified Customer

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It's good Overall I am happy with the service I get at this dealership in west bend this dealership in west bend More

by CHRIS.JACOBS Verified Customer Verified Customer

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Easy service experience. Quick online scheduling. Very nice lounge facilities to ease your wait time. All Good Quick online scheduling. Very nice lounge facilities to ease your wait time. All Good More

by Gmueller9 Verified Customer Verified Customer

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Had my car in for nearly 2 months even though they knew the issue within 20 minutes. Took a month just to order necessary part. They called saying it was done and can drop it off. I told them I was unsure the issue within 20 minutes. Took a month just to order necessary part. They called saying it was done and can drop it off. I told them I was unsure when I could make it over due to work. Said they would call me back to set up a time to drop it off. 40 minutes later they are at my home unannounced on a WORK DAY with my car. They never even asked if I was home before leaving. I was late to work. The person they sent knew absolutely nothing about my car and unable to answer my questions. My car wasn't running properly. I will never use the dealership again. More

by jessikosfeld Verified Customer Verified Customer

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They did not fix my problem said it wasn’t bad enough yet! That’s crap there is somthing wrong they should have fixed it now it just going to get worse and maybe wreck somthing else and it’s still under yet! That’s crap there is somthing wrong they should have fixed it now it just going to get worse and maybe wreck somthing else and it’s still under warranty oh you guys are trying to avoid paying for the poor part in vehicle I have 13000 miles this should not be happening til about 100000 miles I really think they should of fixed it so better yet I rate you a 1 very poor protection especially under warranty! This is poor business! More

by MNROSENTHAL Verified Customer Verified Customer

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Always straightforward The dealership is considerately less pushy, exacting, demanding than this survey has been. Is that enough? less pushy, exacting, demanding than this survey has been. Is that enough? More

by JOEP9 Verified Customer Verified Customer

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