Monse Rocha | Page 3

Pleasant experience with sales team especially Tony Stewart he made the process very simple and fair. Stewart he made the process very simple and fair. More

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Monse was an incredible saleswoman! She has a welcoming smile, answered all my questions without judgement, and was just super helpful! She has a welcoming smile, answered all my questions without judgement, and was just super helpful! More

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Monse is very knowledgeable and great to work with. I really had a good experience throughout the whole process and she was a key part of it. I really had a good experience throughout the whole process and she was a key part of it. More

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I do not like going to dealerships but Lexus of Naperville is definitely not your typical dealership. All associates make you feel comfortable. From the start I had the pleasure of dealing with JD Naperville is definitely not your typical dealership. All associates make you feel comfortable. From the start I had the pleasure of dealing with JD Stookey in internet sales. She made sure to find the exact car I was looking for, an RX 500h. I worked with John, one of the managers, he was able to answer all of the questions I had and was very nice to work with. John let me put a deposit on the car that I wanted that was arriving within a week rather then having me drive in to make the deposit. This was great as I live 2 hours away from the dealership. Then I had the pleasure of meeting Monse, my sales rep, I had an excellent experience dealing with Monse. She was extremely helpful and relaxed, not pushy. She has touched base with me to see if I had any questions or needed any help with my new vehicle. As my vehicle was getting all prepared, Tony the new car sales manager called to offer me some options. When I said no to the options he accepted my answer, no pressure. Of course I had questions for him as well and he found me the answers. When purchasing the vehicle I met with Joe in finance. Joe was great as well. We paid cash for the car and Joe accepted that and did not try to make us finance like other dealerships have done. The final step was setting up our phones with the Lexus app. Both Monse and Tiffany walked us through that and everything is working as it should. Monse and Tiffany were a great help with the final stages and I appreciate their time and efforts in making sure everything was working for us. If you’re looking for a Lexus, Lexus of Naperville is the dealership to go to. Everyone is very nice and they genuinely appreciate your business. More

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I was very impressed with my salesperson and the dealership. I’d recommend both the salesperson and dealership to anyone. dealership. I’d recommend both the salesperson and dealership to anyone. More

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