Monse Rocha | Page 2

I dread the process of buying a car. But Monse made the experience pleasant and informative. Very helpful and knowledgeable. Even after the sale, her attention was most helpful. But Monse made the experience pleasant and informative. Very helpful and knowledgeable. Even after the sale, her attention was most helpful. More

Helpful 0

Report | Print

Lexus of Naperville has EXCEEDED our expectations of Quality, Customer Service and Care! My husband and I had an issue when we purchased our new 2024 Lexus ES and the Management team listened and respo Quality, Customer Service and Care! My husband and I had an issue when we purchased our new 2024 Lexus ES and the Management team listened and responded. Once we expressed our concern with the Lexus New Car Sales Manager, he quickly jumped in and reassured us he was going to make things right. Following this, EVERY person we spoke to or came in contact with at Lexus assured us they were committed to keeping us Happy and Satisfied Lexus automobile owners. It was then we knew we made our purchase from the right dealership. As previously stated, the response we experienced Exceeded AND Surpassed our expectations in the final resolution. Special thanks to Tony Stewart and Joe Castillo for listening and confirming our value as Lexus Customers and owners. This is a World Class Dealership with the Right people supporting and representing the Lexus brand. Thank you to Monse as well for being there to confirm we were happy when we picked up our vehicle. We end by saying we had a n amazing experience purchasing our vehicle from Lexus of Naperville. More

Helpful 0

Report | Print

Our best auto buying experience. No pressure sale, knowledgeable sales person. Was a pleasant experience overall. No pressure sale, knowledgeable sales person. Was a pleasant experience overall. More

Helpful 0

Report | Print

This was the best car purchase experience ever! Monse Rocha went above and beyond to make sure everything with my purchase went perfectly. She kept me updated on when I could expect delivery. Afte Monse Rocha went above and beyond to make sure everything with my purchase went perfectly. She kept me updated on when I could expect delivery. After my purchase she followed up to see if everything was going well with the car or if I had any questions. Everyone at the dealership was very professional and I never felt pressured. I highly recommend Lexus of Naperville and Monse Rocha! ❤️ More

Helpful 0

Report | Print

Very friendly staff. Salesperson Monse was very knowledgeable and helpful in the delivery and walkthrough of the features of my car. Clean facility and good location. Salesperson Monse was very knowledgeable and helpful in the delivery and walkthrough of the features of my car. Clean facility and good location. More

Helpful 0

Report | Print

Lexus of Naperville has one of the nicest dealerships I’ve ever been too also very generous/ very informative with vehicle ownership and credit building I’ve ever been too also very generous/ very informative with vehicle ownership and credit building More

Helpful 0

Report | Print

Professional, polite, informed, streamlined process. Excellent customer service throughout the entire negotiation, purchase, delivery, and after the sale follow up. Excellent customer service throughout the entire negotiation, purchase, delivery, and after the sale follow up. More

Helpful 0

Report | Print

Monse was a joy and a pleasure to work alongside. Throughout the entire process I experienced genuine helpfulness, forthright communication, and a passion for professionalism with refreshing efficien Throughout the entire process I experienced genuine helpfulness, forthright communication, and a passion for professionalism with refreshing efficiency. More

Helpful 0

Report | Print

Patient and knowledgeable Made herself very available and greeted me every time with a smile on her face. My initial contact was a couple months before I ordered the car and I saw cars at other dealershi and greeted me every time with a smile on her face. My initial contact was a couple months before I ordered the car and I saw cars at other dealerships. However, I had made up my mind that after all of the time and energy she had devoted to me that I would come back to naperville dealership and use her as my contact sales person. More

Helpful 0

Report | Print

What I liked and appreciated the most was how knowledgeable Monse was regarding the vehicle. That helped me feel more confident in my purchasing decision. She also made sure I knew how everythin knowledgeable Monse was regarding the vehicle. That helped me feel more confident in my purchasing decision. She also made sure I knew how everything worked before I drove away. More

Helpful 0

Report | Print