Morgan Loomis | Page 33

Brattleboro Subaru responded

Hey there, we would like to apologize for not having it under your name. If you would like, you can give us a call whenever is convenient for you and we can make sure we sort it out and put your name in our system as well! We look forward to your next visit!

Brattleboro Subaru responded

William, it's great to hear from you! We love our service department, Morgan is an excellent advisor to work with. Our service advisors make it a priority to make sure you know and understand the status of your vehicle! Your safety is important to us, so if there is something unexpected that comes up while you are in for a service, we will always let you know! We look forward to your next visit!

Brattleboro Subaru responded

Hey there! Great to hear from you, thank you for your five-star review! We take pride in our service advisors, they are very kind and genuinely helpful in anything you may need! Thank you for your loyalty, we look forward to your next visit!

Brattleboro Subaru responded

Hey there, thank you so much for your kind words. We view our customers like family because we are all part of the same community and we believe taking care of those around us is important. You are a treat to service, and we look forward to your next visit!

Brattleboro Subaru responded

We want to first apologize for the confusion and what you were told about the coverage of the valve body on your vehicle. As a rule we normally do not advise of any warranty coverage until the vehicle has been properly diagnosed and we can verify coverage. The reason where the vehicle is registered is important is because not all states participate with partial zero emissions requirements as outlined by the Federal Government to provide coverage for some emissions related parts for a longer period of time. Where the vehicle is registered is how coverage is determined and New Hampshire is one of the states that does not participate. We cannot submit any claim to Subaru of America and get reimbursement for the repairs due to this fact. Subaru is definitely a customer driven company and if you contact Subaru at 1-800-782-2783 and review your situation with them, they may be able to offer you some assistance or some reimbursement of the repair cost if already repaired. . If you need further assistance you can contact me at the dealership and I will assist you how I can. Kind regards, Shawn McMillan Service and Parts director Brattleboro Subaru

Brattleboro Subaru responded

Curtis, thank you for your kind words! It is always a pleasure to serve you. We make sure you get what you need! We look forward to seeing you in the future!

Brattleboro Subaru responded

Hey there, thank you so much for your positive review! Our service department does their very best to make sure your car is safe to drive and that you are aware of everything that currently needs fixing or may need fixing in the future! Our priority is safety and respecting your valuable time and money. If you ever need anything, give us a call! We look forward to your next visit!

Brattleboro Subaru responded

Hey there, thank you so much for your positive review! We are always happy to provide a loaner car when possible! We are here to ensure your safety is protected! If you have any questions, give us a call! We look forward to your next visit!

Brattleboro Subaru responded

Hey there! Thank you so much for your positive review! We are happy we could accommodate you with a loaner car, we want to make your experience here as comfortable and convenient as possible! We look forward to your next visit!

Brattleboro Subaru responded

Michael, thank you for sharing your experience in more than one platform! You are awesome, and we are always happy to help if you need anything else! We look forward to seeing you in the future!