Mustapha Taha | Page 76

Great service. Thank you Mustapha Taha for an excellent experience. we were scared to come in but you made it so easy and painless. In the past. we'd spend all day a Thank you Mustapha Taha for an excellent experience. we were scared to come in but you made it so easy and painless. In the past. we'd spend all day at a dealership, we were in and out in just a few hours. The entire staff was very friendly and respectful, didn't expect that with being a woman purchasing a car, i hadn't had that in the past. Overall, a really great experience. More

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Lack of attention to details I spent time searching for a Maxda CX-9 online. I communicated with the internet manager and gave him a stock # for a CX-9 Grand Touring that I wanted I spent time searching for a Maxda CX-9 online. I communicated with the internet manager and gave him a stock # for a CX-9 Grand Touring that I wanted to test drive. When my wife and I arrived at the dealer, we test drove the vehicle and began the purchase process because we loved the car. I had advised the internet manager that i was interested in the 0% financing that Mazda was offering. When the salesman brought out the original offer sheet, and he asked how we wanted to pay, I requested the 0% financing. He came back shortly afterward and advised that the $1500 discount couldn't be applied as I was going to use the 0% offer. After agreeing on a price and additional services, we signed the paperwork. The salesman at that time took the CX-9 to apply a treatment to the car to protect the paint. At that time, he informed us that one of the fobs didn't work and that he would fix it. A short time later, while preparing to transfer my personal items from my trade in, the salesman advised that while had driven the vehicle I had requested, he had quoted me a price for a Touring which was $6K less. In other words, the paperwork reflected a Touring version which didn't have some of the features of the GT. I asked to speak with a manager who apologized by said that there was nothing he could do. My wife and I opted to cancel the transaction and left. After spending three hours in the dealership, we left with a bad experience and felt as though they could have caught the mistake at the onset. I feel that since the paperwork was completed and signed, I had notified my insurance company to make the change and we were getting ready to walk out the door, the dealer should have honored the price they quoted me. More

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