Mykael Manon | Page 9

When you return to a place where you made a purchase before, it means ither you felt welcome , the item was exelent or the costumer service exeeded your expectations. Well at city world hyundai it was before, it means ither you felt welcome , the item was exelent or the costumer service exeeded your expectations. Well at city world hyundai it was all of the above. I took my best friend to buy his new car, we where helped and guided by these amazing heroes mr oscar, Diana Almonte & Mykael Mannon, who when far and beyond to help us make the best purchase posible. I will recommend this place to everyone! More

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Diana was my sales person, she was very patient with me even when I changed my mind like 10 times... even when I changed my mind like 10 times... More

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My experience at City World Hyundai was fantastic. Diana, Erizando and Mykael were great. Diana was very patient and transparent with us, she helped us find the perfect vehicle for us and made the pro Diana, Erizando and Mykael were great. Diana was very patient and transparent with us, she helped us find the perfect vehicle for us and made the process so easy. The staff is knowledgeable, courteous and professional. I can’t say enough good things about City World Hyundai. More

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Dianna is best and nicest salesperson I ever met, I took my mom in to buy a car and she was out salesperson. I would definitely recommend anyone who come to this dealership to ask for Dianna. She is reasona my mom in to buy a car and she was out salesperson. I would definitely recommend anyone who come to this dealership to ask for Dianna. She is reasonable, and she will make sure that you are not making a wrong decision on what ever vehicle you purchased; even when you say you come in for a specific car, she makes sure that she takes you on a tour of the inventory lot and make sure you are sure about your final decision. As I say above she is the best and I definitely recommend anyone to ask for her when coming to this dealership. More

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Diana Almonte was phenomenal. Her customer service was amazing. She was very helpful and informative. She made my husband and I feel like family. It was such a pleasure to do bus Her customer service was amazing. She was very helpful and informative. She made my husband and I feel like family. It was such a pleasure to do business with her. I will definitely do business with her again in the future and recommend her to all friends and family. We were overall very satisfied with the experience. If it were a 10 out of 10. She deserves a 12. More

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From the moment my family walked into City World Hyundai we were greeted and promptly accommodated by the staff.Diana made the Car buying process an ease.I have never had a better customer experience than I we were greeted and promptly accommodated by the staff.Diana made the Car buying process an ease.I have never had a better customer experience than I did today with Diana.She is very knowledgeable and friendly in every way possible.Diana went out of her way to make us feel comfortable.We test drove the car we wanted and Diana made sure we picked a car we would love. We also worked with Mykael in the finance department which helped us by explaining everything in detail as far as our loan. Erizardo was also very helpful by making sure our car was ready to go with everything we needed. My family and I are so thankful for the service we received.The team at City World Hyundai is phenomenal. If you ever need to purchase a car Diana is the person to see.This Suv is perfect for our family. Thank you City World Hyundai. More

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We are moving soon, and naturally in order to do so, we needed a vehicle. As first-time purchasers, we did our research online ahead of time, and after identifying what car we wanted based on the *stellar* needed a vehicle. As first-time purchasers, we did our research online ahead of time, and after identifying what car we wanted based on the *stellar* fuel economy and features, we "settled" on coming to visit this dealership. The plan had been to visit several Hyundai dealerships in the area to avoid "settling" for the first one we visited--however, thinking ahead, I (wife) researched the Hyundai dealerships in the area, and the reason I recommended we visit this one first was because of the promotions and financing options available. This was a location that offered 0% financing if you qualified, and while other locations offered concessions like $1,500 dealers choice (w/o 0% interest financing at the time of this review), or $1,500 coupled with standard financing (no interest), on the long term I didn't see the value in it. The other promotions they honored included participation in the Drive Clean initiative in New York (point-of-sale rebates for your Hybrid or Electric vehicle), First-Responders promos from the manufacturer, and a few other perks. So those are all the reasons *I* chose to come here first. The reason *we* stayed was because of the excellent customer service (🤩🤩🤩). The place is clean and cozy, and though the building has seen better days, pretty buildings do not good people make. Case in point: we went for a walk in the region to also consider our options at other dealerships nearby that look much prettier up front. We talked to a few of the sales folks, and asked a few basic questions. No matter how good the deal is however, the right answer to "what's the range for this PHEV's battery-only mode?" *is not* "136 miles." And the confidence they stated that with, too (😞). I digress. Leonard welcomed us in and he asked questions to better understand what we were most interested in (FUEL ECONOMY!). After a friendly exchange, he arranged for a test drive of the vehicle we had come in to see, and during the drive provided us as much information as he could based on what he knew about the vehicle. This is where his customer service became stellar: we had some questions in the car about specific safety features available on the 2022 Hyundai Ioniq PHEV (SEL), and he responded with the information he could recall to the best of his ability, but once we got back to the dealership, the *first thing he did completely without prompting* was confirm with colleagues and management whether his information was correct, and only after then he returned to us and corrected himself before we continued on with the transaction. It's very clear that the staff here are customer-focused and do their best to meet the customer where they are for the vehicles they need. I'm sure at one point, when asked about the color, I responded "any color *but* blue". And yet here we are. Their offer was amazing, and even though we ran into some difficulties (entirely *our fault* as first-time car buyers), the entire team tagged in this review did their best to make up for it and turn this into a great experience all around. I would definitely recommend them to anyone interested in making their first-time car purchase, especially if you're looking for that *stellar* fuel economy. More

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As soon as you walk in you feel welcome. Very professional sales agents who make sure to address all of your questions. I had the opportunity to work with Diana Almonte in 2019 when I bought professional sales agents who make sure to address all of your questions. I had the opportunity to work with Diana Almonte in 2019 when I bought a Tuckson Sport and she was so great, honest, efficient and caring for my vehicle needs that I promised I would visit again to buy a vehicle for my wife. Guess what? I just had a lease of a Santa Fe 2022. Thanks for the great service Diana. I had competitive prices at other brands, but because of the great service, follow up and willing to assist, I decided to do it CityWorld Hyundai! Erizardo, thanks for the great service. I felt your honesty and willing to help. Awesome negotiation, not pushy in sales. You gave me clear information and cared about my family’s needs. You don’t find managers like you these days. I enjoyed this buying experience and you were part of it! Thanks! Mykael, I remember our negotiation on 2018 and 2019. Now in 2022 lol. You were awesome. Good job. I like your simplicity in negotiation and setting clear expectations. Once again another closed deal. Thank you for making a smooth process for me and my family. Quick doc processing. Loved it. May we meet again on my next purchase. In general, thank you Hyundai for satisfying our vehicle needs. You have won a loyal customer! There is no best promotion than a satisfied client to promote your excellent work! :) More

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A very nice and professional person who seemed very patient and have a great knowledge of his work. Highly recommended patient and have a great knowledge of his work. Highly recommended More

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Anytime at City world is a great time for me especially when Diana and Mykael are the ones taking care of me! Thank you guys for all you do! Keep being great! The front desk girl was really nice also! when Diana and Mykael are the ones taking care of me! Thank you guys for all you do! Keep being great! The front desk girl was really nice also! More

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