Myles Eaton | Page 15

I sent this exact email to Pat Dean - no response - so I'll let you know my true thoughts on the matter. Long story short - saw a car I wanted. Was contacted by Myles through the personal message syst I'll let you know my true thoughts on the matter. Long story short - saw a car I wanted. Was contacted by Myles through the personal message system. Myles was polite, expedited the process over the phone. I get there - told them I was coming, explained to Myles that I just needed the car for deliveries for my retail store - was looking for something dependable, reliable, etc. I told him I have no time for financing - but get me file together so I can get in and out of there quickly. I told Myles after the test drive - car seems to be "skipping" a bit. He tells me no worries, it was inspected, etc. I ended up purchasing the car, thinking it was a 4 cyl. and maybe it wasn't anything that wasn't "normal". Needless to say - I had to sit and wait for 45 mins to do 3-5 mins of paperwork - but that’s typical in this business for some odd reason. I would think this process would be improved dramatically given what is going on in the world - but it was the same slow process I’ve experienced every other time I purchased a vehicle over the last 5-10 years. It hasn’t changed a bit. Upon purchase, I immediately take it to my mechanic to have it checked out -- car was going to be our business delivery vehicle so needed it to be checked over if we are going to have our employees driving it. He comes back and tells me the car is misfiring in cylinders, oil is leaking badly from the head gasket into the spark plugs causing it to mis-fire (the skipping I noticed), the transmission casing is spitting errors, there are a slew of after-market wires that have him concerned - in his opinion - he'd take the car back. Doesn't feel comfortable with the car “at all” and with the limited 30 day warranty — he wouldn’t trust it. I text Myles - tell him the situation - he tells me he'll get it taken care of. Arrive at dealership - Myles meets me - I give him the details. He tells me they will take it back. Gives me a piece of notebook paper that says I returned it and no reason to send my loan paperwork through for approvals. The thing that REALLY bothered me was nobody besides Myles came out to address the issue, issue an apology - NOTHING! The used car location wasn't that busy - people just standing around -- manager was there - but NOBODY came out to apologize for all the time we wasted, the condition of the vehicle - nothing. It was just bad. I mean - if I had a client who wasted hours of their time to buy a car that wasn’t in the condition we thought it was in - I’d want to personally address that individual - make sure he’s ok, find out if there is anything we can do to make this experience a better one, and I’d personally see to it that I meet him, shake his hand, apologize face-to-face. Unfortunately - nothing like that happened. I got a piece of notebook paper and was told they wouldn’t process the loan and they took the car back. It made me feel like the used car manager just wanted me out of there because I “caught him” and he wanted me to go. I’m not sure that’s accurate - but it surely is how I felt when I was leaving. It was my first time visiting a Dean Team store and needless to say - I was completely disappointed. Just not a great experience to say the least. Felt I should let you know. Ryan & Rebecca Houston More

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This was the quickest and easiest car buying experience I have ever had thanks to Myles and Jason. I spoke with Myles online and when I got to the dealership he had everything already set for me. They took g have ever had thanks to Myles and Jason. I spoke with Myles online and when I got to the dealership he had everything already set for me. They took great care of me and I was able to get my dream car at a price that was in my budget! I could not be any happier. I would recommend this dealership to all of my friends and family in the future. More

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Myles Easton was very helpful with helping find my first car. No pressure from him to buy a certain car. It was definitely the best experience I have had with a dealership! car. No pressure from him to buy a certain car. It was definitely the best experience I have had with a dealership! More

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Greg was a very honorable young man and wonderful to work with! He answer all my question and even show me new things! This is my dream car and probably my last one but if not I hope Greg is there to help me with! He answer all my question and even show me new things! This is my dream car and probably my last one but if not I hope Greg is there to help me again! All the sales man were most enjoyable! More

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Our entire experience from start to finish at Dean Team in Ballwin, MO was great! Both our sales guy Myles Eaton and our finance guy Jason Moore were pleasant and helpful through every step of the process. in Ballwin, MO was great! Both our sales guy Myles Eaton and our finance guy Jason Moore were pleasant and helpful through every step of the process. This was the best car buying buying experience! Thanks! More

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Excellent Customer Service We were very pleased with our salesman, Myles. He was informative, attentive, and prompt. Honestly, it was the smoothest car purchase I have ever ex We were very pleased with our salesman, Myles. He was informative, attentive, and prompt. Honestly, it was the smoothest car purchase I have ever experienced, and I have bought a dozen cars in my lifetime. I've had the Subaru for 24 hours and I'm already hooked!! Thank you Myles! More

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I did a lot if research once i decided to buy a used car from a dealer. Dean team had great reviews. I feel lucky that Miles Eaton is the guy who walked up to help me when i came in the door. Due to pas from a dealer. Dean team had great reviews. I feel lucky that Miles Eaton is the guy who walked up to help me when i came in the door. Due to past experiences with used cars i was not an easy customer. Miles worked very hard to get me a deal i was happy with He was also extremely patient and helpful with follow up questions and requests. He gave me 110%. Great salesman and dealership to work with! More

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Had a good car buying experience. This is the second car we have bought from this dealership. We came back because our salesman was very informative on the autos which was very helpf This is the second car we have bought from this dealership. We came back because our salesman was very informative on the autos which was very helpful in finding the right auto for us. More

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Pleasant and helpful. Upon arrival at the dealership we were greeted in a friendly manner and directed to the salesperson we had been in touch with. Our salesperson, Myles Upon arrival at the dealership we were greeted in a friendly manner and directed to the salesperson we had been in touch with. Our salesperson, Myles Eaton, made an extra effort to come In on his day off to accommodate our needs. The sales process was informative, without pressure and negotiated easily. Thanks Myles and Dean Team! More

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Myles service was great and helpful. He was very informative regarding the vehicle and helped make the process a lot easier. Everything was quick and simple and I left with a great vehicle. informative regarding the vehicle and helped make the process a lot easier. Everything was quick and simple and I left with a great vehicle. More

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