Myles Eaton | Page 14

Myles was my first contact in sales. He was very friendly, honest, easy to work with. Great family run business that has great and fair deals! Financing department was organized and worked to get th friendly, honest, easy to work with. Great family run business that has great and fair deals! Financing department was organized and worked to get the best rate. I look forward to continuing this relationship with future service! More

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Buying a car from the Dean Team was the best part of 2020 for us! Great service, advice, and compassion! Thanks Jason, Eric, and Myles! for us! Great service, advice, and compassion! Thanks Jason, Eric, and Myles! More

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Myles Eaton was our sales rep and he made the process easy and efficient. He was very cordial and helpful. Also Jason in the finance dept. made the final signatures easy to understand. easy and efficient. He was very cordial and helpful. Also Jason in the finance dept. made the final signatures easy to understand. More

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Everyone at the dean team is amazing! The managers, the salesmen, and the financiers really treat you like family whether you’re buying a new or used car. Myles Eaton went out of his way to help me out an salesmen, and the financiers really treat you like family whether you’re buying a new or used car. Myles Eaton went out of his way to help me out and he’s who I’ll be buying cars from in the future. Don’t go to a stiff, cold dealership; Go to the Dean Team: A warm, happy place! More

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Myles made car buying a breeze. The process was very fast and professional. He kept in touch with me through the weekend over text answering every question I had. I noticed a few cosmetics issues with it be and professional. He kept in touch with me through the weekend over text answering every question I had. I noticed a few cosmetics issues with it being a used truck. Myles addressed them right away. Will be using Myles and the Dean Team again. More

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Myles was very professional and accommodating through my experience with the Dean Team. He resolved all issues and made sure I was taken care of. Much appreciated! experience with the Dean Team. He resolved all issues and made sure I was taken care of. Much appreciated! More

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Myles was very helpful with my experience. The car had some concerns after purchasing. Upon returning the vehicle to address the issues/concerns, Myles and the Dean Team made everything right. some concerns after purchasing. Upon returning the vehicle to address the issues/concerns, Myles and the Dean Team made everything right. More

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Purchasing my Subaru Impreza from the Dean Team was all-around a very positive experience and I’m glad I picked them! Myles was super helpful - he talked to me like someone would to a friend and didn’t all-around a very positive experience and I’m glad I picked them! Myles was super helpful - he talked to me like someone would to a friend and didn’t act like many of the other high-pressure car salespeople I’ve previously met. The whole team was great in negotiating a fantastic price for my car and meeting my needs in a timely manner. Thanks for everything! More

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We had a recent great buying experience at Dean Team with the help of Myles Eaton and business manager Jason. Myles did a great job helping us sell two cars and buy our new used Subaru! Thanks for making it the help of Myles Eaton and business manager Jason. Myles did a great job helping us sell two cars and buy our new used Subaru! Thanks for making it less stressful. More

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I sent this exact email to Pat Dean - no response - so I'll let you know my true thoughts on the matter. Long story short - saw a car I wanted. Was contacted by Myles through the personal message syst I'll let you know my true thoughts on the matter. Long story short - saw a car I wanted. Was contacted by Myles through the personal message system. Myles was polite, expedited the process over the phone. I get there - told them I was coming, explained to Myles that I just needed the car for deliveries for my retail store - was looking for something dependable, reliable, etc. I told him I have no time for financing - but get me file together so I can get in and out of there quickly. I told Myles after the test drive - car seems to be "skipping" a bit. He tells me no worries, it was inspected, etc. I ended up purchasing the car, thinking it was a 4 cyl. and maybe it wasn't anything that wasn't "normal". Needless to say - I had to sit and wait for 45 mins to do 3-5 mins of paperwork - but that’s typical in this business for some odd reason. I would think this process would be improved dramatically given what is going on in the world - but it was the same slow process I’ve experienced every other time I purchased a vehicle over the last 5-10 years. It hasn’t changed a bit. Upon purchase, I immediately take it to my mechanic to have it checked out -- car was going to be our business delivery vehicle so needed it to be checked over if we are going to have our employees driving it. He comes back and tells me the car is misfiring in cylinders, oil is leaking badly from the head gasket into the spark plugs causing it to mis-fire (the skipping I noticed), the transmission casing is spitting errors, there are a slew of after-market wires that have him concerned - in his opinion - he'd take the car back. Doesn't feel comfortable with the car “at all” and with the limited 30 day warranty — he wouldn’t trust it. I text Myles - tell him the situation - he tells me he'll get it taken care of. Arrive at dealership - Myles meets me - I give him the details. He tells me they will take it back. Gives me a piece of notebook paper that says I returned it and no reason to send my loan paperwork through for approvals. The thing that REALLY bothered me was nobody besides Myles came out to address the issue, issue an apology - NOTHING! The used car location wasn't that busy - people just standing around -- manager was there - but NOBODY came out to apologize for all the time we wasted, the condition of the vehicle - nothing. It was just bad. I mean - if I had a client who wasted hours of their time to buy a car that wasn’t in the condition we thought it was in - I’d want to personally address that individual - make sure he’s ok, find out if there is anything we can do to make this experience a better one, and I’d personally see to it that I meet him, shake his hand, apologize face-to-face. Unfortunately - nothing like that happened. I got a piece of notebook paper and was told they wouldn’t process the loan and they took the car back. It made me feel like the used car manager just wanted me out of there because I “caught him” and he wanted me to go. I’m not sure that’s accurate - but it surely is how I felt when I was leaving. It was my first time visiting a Dean Team store and needless to say - I was completely disappointed. Just not a great experience to say the least. Felt I should let you know. Ryan & Rebecca Houston More

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