Na'eem Adams

Volvos are great cars. Rusnak Pasadena has poor/ rude customer service. After signing the paperwork for the vehicle, it was a 180 change in attitude and professionalism. Sp Rusnak Pasadena has poor/ rude customer service. After signing the paperwork for the vehicle, it was a 180 change in attitude and professionalism. Spend your money elsewhere. Vehicle condition: We had an appointment with Andi to view a used XC60. The vehicle mechanics was fine, but the car was dirty and didn’t allow us to see the many scratches and dents the car had. Transparency: Before buying the vehicle we were told it only needed a battery change. After purchasing they said it needed more work but we’re not forthcoming with the information. After two days of waiting I had to call and speak directly with the service manager. Customer service: Before buying the vehicle, communication was quick and friendly. After signing the paperwork, it was difficult to get hold of anyone on the sales team to answer questions. Moreover they were rude when I asked for clarification. Follow up: My wife and I were shocked by the rude customer service we received. I wrote an email to the GM Meena Daoud, and CC’d online sales manager Chris Harrison and floor sales manger Douglas Harland. Only Doug responded, it has been almost a month and still no accountability from the GM. At the end of the day I am tired of spending energy on this issue and simply decided to purchase a new vehicle at another Volvo dealership. They do not value/ respect their customers time. More

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Rusnak always provides excellent customer service! I’ve been a long time customer and have always received customer satisfaction. I’ve been a long time customer and have always received customer satisfaction. More

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RUSNAK always very professional. I’ve worked with many different sales but Christine has always been my favorite I’ve worked with many different sales but Christine has always been my favorite More

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This dealership is clean and modern. The Volvo team members were polite helpful and honest with all their answers to our questions. Excellent experience The Volvo team members were polite helpful and honest with all their answers to our questions. Excellent experience More

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Rusnak Volvo always provides great customer service and great prices. Their sales reps are knowledgeable and professional. great prices. Their sales reps are knowledgeable and professional. More

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Always providing great service and I love the waiting area! And they have new coffee machine too 😂 area! And they have new coffee machine too 😂 More

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Na’eem was very responsive and helpful.The software in Na’eem was very responsive and helpful. The software in my new XC 40 Recharge needed to be recalibrated. He kept me informed and the car was ready th Na’eem was very responsive and helpful. The software in my new XC 40 Recharge needed to be recalibrated. He kept me informed and the car was ready the same day. More

by HELEN.NEDELMAN Verified Customer Verified Customer

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Fast and complete service! Brought the car in for a recall issue, and learned there was a parts recall issue that needed to be addressed, and was able to take care of that at the same time. recall issue, and learned there was a parts recall issue that needed to be addressed, and was able to take care of that at the same time. More

by KMCHAN Verified Customer Verified Customer

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Efficient but expensive. Had a hard time calling in. I called 5 times and was routed many times before someone helped me. ...When I picked up, it was quick. called 5 times and was routed many times before someone helped me. ...When I picked up, it was quick. More

by Loyal customer Verified Customer Verified Customer

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Na'eem Adams is lovely and helpful. The service was prompt and Na'eem was very responsive. Everyone there is friendly and polite even on a super hot day. Many Thanks, Christian prompt and Na'eem was very responsive. Everyone there is friendly and polite even on a super hot day. Many Thanks, Christian More

by CLANGMUIRFOSTER Verified Customer Verified Customer

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